Communications - study1 - Case Study Example

ii-c) Key Performance Indicators (KPIs) – There is an old adage stating “What gets measured gets done.” It helps in the effective management of big and small organisations and provides employees with targets for performance. Review of policies can be done semi-annually, and involvement of every employee/volunteer is encouraged. Since employees/volunteers are the front-liners of the agency and are in constant contact with clients, they can provide vital ideas toward better service.

Employees and volunteers should respect the clients right to privacy and protect the confidentiality of obtained information during the performance of professional duty. Clients should be informed of this policy, its extent and limitations, and possible consequences of disclosure. Disclosure of confidential information should be done in and by secured, private places and methods, and for legal proceedings, disclosure can only be done according to what is legal. Disclosure of confidential information with consultants is only permitted under compelling need.

In the event of the termination, incapacitation, or death of the employee, protecting clients confidential information should still be done (Government of Western Australia, 2008 & Western Australian Council of Social Service Inc [WACOSS], 2011) The Government of Western Australia website (www.wa.gov.au) is a good place to start research on employer and employee rights. The WACOSS website (www.wacoss.org.au) also has crucial links to legal information regarding not for profit organisations.

The right to work in an environment free from harassment and discrimination, and the responsibility to respect social and cultural diversity among clients and colleagues (Government of Western Australia, 2008). iv-b) If the matter is not resolved