Hospitality Technology Applied to Hospitals - Essay Example

To this end, the hospitality industry, including the airlines and the hotels, are in a constant struggle to introduce new ways to achieve the mentioned goal. This paper purports to discuss some of the new advancements in technology that the airlines have incorporated worldwide to provide for an improved customer experience through improved hospitality and operational management. The airlines have, of late, put an end to paper tickets by encouraging their customers to book tickets online and by checking their bookings through online softwares and databases (3 Big Tech Changes).

The latest advancement in this category is an attempt to replace the boarding passes with electronic system of bar codes, so that passenger check-ins can be expedited, and there is less traffic at the airport terminals (3 Big Tech Changes). For this purpose, the major airlines all over the world have started the practice of recording the passenger’s cell phone numbers when they make reservations (3 Big Tech Changes). The airlines then send a bar code to the cell phones via text message, and also to the email address (3 Big Tech Changes).

The customers have the option of either printing the emails, or brining their cell phones with them when boarding the planes. The company then checks the bar codes that the passengers have on their cell phones or email print outs(3 Big Tech Changes), which therefore, serve as the boarding passes. On 15 January, 2003, Saudi Arabian Airlines opened their first ever option of online booking to the public (MacAllister). This is a major step in the advancement of a key international as well as Middle Eastern flight company, falling currently at number fifteen on the list of the International Air