OD ethics and values, - Case Study Example

They are to diagnose all organizational problems and suggest proper solutions to them. When it comes to the case of Northern Country Legal Service, it has been providing OD consultancy service with the help of its director, Julie. One of its various services and functions directed to various clients was intake process, in which the consultant prepares paperwork consisting of legal-related questions in three to six pages. The NCLS staff members ask these questions to clients in order them to be ready to provide proper answers.

The intake forms include some relevant information like client demographic data including household income and household size etc. The NCLS is expected to prepare monthly, quarterly and annual statistics in order to help funders measure its performance and thence to grant funding (Anderson, 2011, p. 58). The role of an OD consultant is of a mentor, teacher and knowledge provider as well. He is expected to possess knowledge, wisdom and sensitivity and to advise the client on the basis of his wisdom to implement changes effectively.

At NCLS, when Julie returned to office on a working day, there was an important message from one of its clients, Dylan Foundation, demanding last quarter’s statistics. The centre has failed to show more progress in winning cases and this also has been highlighted by the foundation. As an OD consultant, Julie could have prepared the statistics well in advance especially because of that this statistics has been considered as the base for funding to be provided. Though Julie and her co-workers have done jobs well, this could have been well communicated to the clients including Dylan Foundation so that it could have avoided troubles in contacts with clients.

The leadership style that has been found in the managerial communication of Dylan Foundation was Exploitative Authoritative. This system of the management style is one of the four systems that Likert (1967) found to