We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Strategic Information System mangament - Essay Example

Comments (0)
Summary
“Lapy king”, A ‘Laptop Repair Shop’ a company exclusively specialised in the sale and repair of laptops, is dealing with late delivery of products and services to customers. Although the customer service is friendly and the prices are competitive, the company is the only…
Download full paper
GRAB THE BEST PAPER
Strategic Information System mangament
Read TextPreview

Extract of sample
Strategic Information System mangament

Download file to see previous pages... The shop has only one receptionist. Each customer has to stand in the line to get a form. The form to fill is very comprehensive and time consuming. The receptionist won’t handle the next customer’s request until a current customer’s case has been closed (form is filled). The form contains a lot of questions but does not specifically ask the client what the problem is and what the next steps might be.
Lapy King only sells laptop computers and just takes the orders to repair broken laptops from the customers in the city centre. Then they deliver the item to the main repair company which is located in a suburb within a 15 Kilo meters distance.
Once they receive the broken item, they read the form, perform a quick diagnosis and then they usually have to call the client and ask further questions for instance whether the client wants an device being replaced for a quoted price.
If the call is made during working hours, the customer may not answer the call and when the client calls back the company the call has to be forwarded to the repair company and the person responsible to fix the device. All these together delays the delivery of the product/service.
There is no kind of managed communication between customer and repair guys. Receptionist does not have much technical information and answering the calls and making arrangements between the staff and managers, consumes a lot of her time.
The receptionist at lapy king, is responsible of answering the phone calls to the company and directing them to the right person. She is also responsible to take orders from customers with a broken laptop. She provides a form for a client to fill. This includes client’s details, for example name and address, email and phone number, the problem with the laptop and whether they want other services like backup from hard disks.
The receptionist asks the customer for a registration fee. Receives and packs the laptop and issues a ...Download file to see next pagesRead More
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Strategic Information System
Key application areas in business include; decision making system, file management, resource planning and synchronized information systems. This paper is of prime importance bearing in mind the fact that most business firms and organizations have heavily invested into information systems with a view of increasing effective management strategies in their business diversities.
14 Pages(3500 words)Research Paper
Strategic role of information system in contemporary business
Strategic role of information system in contemporary business. Information systems in business- conceptual framework Challenges for using business systems Information system at Microsoft Conclusion References Abstract This paper primarily focuses on information system and its application in business organizations.
9 Pages(2250 words)Essay
Strategic information system
An information system within an organization connects all components together while ensuring that there is better operation in competitive business environment. The term information system usually refers to a computer-based system, one that is designed to support the operations, management, and decision functions of an organization.
12 Pages(3000 words)Essay
Strategic Management of Information System
IT service management or ITSM theory is the framework for managing information technology systems. “IT service management is the implementation and management of quality IT service that meets the needs of the business”. IT service management is a potential approach to link IT services to the organization’s current and future needs.
4 Pages(1000 words)Essay
Strategic Information System
The following paper compares the two approaches and discusses their relative advantages and disadvantages. Information Systems Introduction: When it comes to developing an information system it is vital that the correct approach is selected after a careful analysis.
8 Pages(2000 words)Essay
Information system
The business manufacturing setups are located at other sides of main head office. All business clients has products delivery source form the Ashville based warehouse. The main business of the Fine Food Company operates through
10 Pages(2500 words)Essay
Information System
The major problem that arises in creating a software system is the lack of documentation and specification that the software engineers are constantly battling with, because creating a new software system takes large amount of
2 Pages(500 words)Essay
Information system
The BAA opened the Terminal 5 at Heathrow after a long preparation and planning of 6 years with a cost of about £4.3 billion. The project was completed on the estimated time and the planned budget yet the terminal turned
9 Pages(2250 words)Essay
Information System
13) and growing access for all including the handicapped individuals (Ellis and Kent, 2011, p. 2). Innovation is normally described as freeing – compensating for social, instructive and physical hindrances to full cooperation in
8 Pages(2000 words)Essay
Strategic Information System
The information system is composed of computers people that interprets or even process some information. Otherwise, the term is used in defining the software that is used to run computerized database or a computer system (Grant, 2010).
8 Pages(2000 words)Essay
Let us find you another Essay on topic Strategic Information System mangament for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us