Volunteer Acctivity - Leadership - Essay Example

The help me desk basically has a lot to do with answering to inquiries, and providing every kind of assistance to newcomers including directing them to where they may be served in respect of their special needs. The help me desk serves all manner of clients and not only newcomers. Even those who have spent ages visiting the institution often come to make inquiries about where tor get certain resources, where to get library cards, and how to solve problems related to their library accounts. As the officer at the help me desk, I was charged with the full responsibility of ensuring that clients were satisfied with the library’s services especially with respect to their inquiries.

I chose to work in the help me desk of the institution since I have an interest in influencing people, socially, as a leader. More specifically, I wish to see people develop a good reading culture – a culture that can see them succeed both in learning and in professional circles. The library offers a wide range of services and serves an equally wide range of clients ranging from elementary school students top adults in their old age. In choosing this voluntary activity, I was aiming at serving different members of the society and not just a small section of it.

My choice of this kind of service was guided by the desire to experience at least some of the roles of managers or leaders. Management according to experts involves planning, directing, organizing, leading, controlling and staffing. This activity to a great level would help me gain several skills that are related to leadership and management as it involved interacting with people who had various needs. Working at the Richmond library as the help me desk officer involved quite a lot of activities.

In some cases, I had to stretch my boundaries to ensure that customers were satisfied. In some cases for example, I would teach people ho to use their