In the recent times, the level of staff turnover in the travel and tourism industry has been very high. The travel and tourism industry is one of the world’s biggest industries and is one of the most fragmented industries. One of…
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m of this study is to highlight the main reasons for the staff turnover and to recommend strategies to reduce the staff turnover within the organization. Before moving into the company and details of the employee turnover, it is essential to get a brief overview of the overall travel and tourism industry of UK. This will then be followed by brief overview of Thomas Cook and its employees and the major causes for the staff turnover.
The UK travel and tourism industry is one of the largest across the world. The country has continuous inbound traffic from across the world. The country has been recognized to have ‘league position’ in terms of the international tourist entering the country as well as the earnings that the country gains from the tourist (Visit Britain - Trends, 2010). The graph below provides a clear view of the country’s overall overseas visits. The graph clearly shows that the visiting of the country has lowered by 11% when compared to April 2009 (National Statistics, 2010). However the decrease in terms of the corresponding period to the earlier year has been a decrease of 4% (Visit Britain, 2010).
The above graph provides a clear view of the international inbound travel. This graph has been provided to give a brief overview of the country’s overall travel and tourism market (Visit Britain - Trends, 2010). The next section will provide a detailed overview of Thomas Cook and the issues being faced within the company, pertaining to the employees and the turnover rate.
Thomas Cook is recognized to be one of the world’s best and most well known names in the field of travel. The company was started in 1841 and catered to one – day rail excursions. The company has grown from this and has grown to be the most renowned company across the UK. The company deals with a wide range of services currently and these include flights, hotels, holiday packages, cruises and a number of city breaks. Thomas Cook has a wide number of employees and the company
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