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Report - Essay Example

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Since the day I was hired in Hermes Communications as a Customer Services Supervisor, I have been observing the system to learn the potential areas of weakness in our system. This is to inform you about some of the…
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Download file to see previous pages... A couple of mails recently received from the customers read that they are highly unsatisfied with our contact services. Some of them have complained in very harsh words that their calls were not picked. The problem is reported to have persisted 24 hours and they were never replied. Due to the malfunction of the helpline, many customers have incurred exaggerated telephone bills. Some of them have even personally visited the office and complained about the same quite rudely. This has upset the whole administration.
“big screen” mobiles and many have related it to the unusual design of the sets. One of the customers has mentioned that all purchasers of this particular model have found same deficiency in the performance of this mobile. He wants the company to return his money in place of the mobile.
prolonged use of mobiles that has exposed their ears to microwave radiations. Customers who have experienced headache after prolonged usage of the mobiles asked for modification in the design of the mobiles that would reduce ears’ exposure to microwave radiations.
maintain the company’s reputation. Instant replacement of helpline with an efficient system is advised. Customers have strongly recommended that the company should seriously think over the development of a 24 hour live chat system in which customers can address their issues without having to make expensive calls to the administration.
design of the mobile does not allow the use of suitable battery. It is strongly recommended to reconsider the design of the mobile to eliminate this issue. The director is advised to forward his immediate response to the customers’ queries about the mobile return and payback, since the mobiles were initially issued without a payback guarantee.
The above mentioned issues have had considerable adverse effects on the affection of the customers with our ...Download file to see next pagesRead More
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