Download file to see previous pages...
One of the most important aspects of the success of the firm is its customer service. The purpose of this paper is to apply the concepts developed in the team training plan to improve the customer service, employee interaction, and supply chain relations at Starbucks Café.
In 2009 Starbucks Café generated global sales of $9.8 billion (Starbucks, 2010). The enterprise has 142,000 employees worldwide. The employees of the company are referred by the firm as partners. When a company has such a large workforce distributed across 16,000 locations it realizes that collaboration among the workers is essential to get the job done. In our team discussions an idea surged about creating a rotating team leader position. Starbucks is an established company that has at each of its stores its own leadership team. The managers and supervisors of the company could change the way employees interact with each other by instituting teams. The team in this case would be informal teams. The purpose of the team is to facilitate the work of the employees of the company by providing assistance, guidance, and teamwork. These informal teams can incorporate the team leader position with a rotating mechanism that allows for the switch of team leadership to occur at predetermined time intervals. The informal team leadership among the workers could be monitored by the managerial staff in order to determine which employees have potential to become a part of the administration of the stores.
Customer service is very important at Starbucks because the customers are purchasing what could be classified as a luxury product. The price of a Starbucks coffee is much higher than traditional coffee sold at a mini-mart store. Starbucks provides its customer a product that is superb in quality. One of the practices that allowed the firm to acquired quality coffee in its procurement process is the use of fair trade coffee. Fair trade coffee is a practice that guarantees poor farmers $1.26 per
...Download file to see next pagesRead More
Robin Chase and Antje Danielson, the co-founder of Zipcar had made a plan to start up the business venture in 1999. They made the plan at the end of the year 1999 and in January 2000, after raising the fund of $50,000 from angel investors they had incorporated the business plan.
Groups and Teams The study of group behavior in organizational management and development has continued to play a crucial role in teambuilding. Group behavior is studied by management endeavor where people show relationships between members and between leaders that determine the effectiveness in achieving organizational goals.
To others, saying ‘we have formed a team’ means the same as ‘we have formed a group’. Hardingham (1998) finds a great difference between the two words – teams have particular goals and each member upholds and works towards achieving them while groups are just numbers of people.
The training plan will include:
The aim of the training programme will be to let the participants obtain a clear perceptive of the difference between working alone and working together. In addition to this recognizing how their errands are inter-reliant with their other teammates.
The corporations within the globalized world of today are more and more dependent upon teams and groups to execute grave tactical as well functional responsibilities. By proposition, a corporation's aptitude to discover which is, to develop its results with enhanced information as well as insight, is the entire act is which is reliant upon the aptitude of its groups and teams to discover.
Teams and groups are faced with numerous challenges involving conflict situations and importance to achieve consensus, changing mindset and interpersonal relationships, religious and age differences, cultural values and different career goals. These challenges prevent teams to achieve desired goals and process to maturity stage.
Drawing from real world examples, some groups often fail to become a high performance team. Companies often realize that putting individual employees to work together is not sufficient to create a productive team. Business organizations must work and put significant effort in order to transform a group into a high performance team.
Strategies are important in any type of businesses. Ultimately the business strategies determine the success or failures of a business. The entrepreneur must be well aware of what he is going to do before
The main focus of drug courts is drug offenders. For the purpose of treating the drug offenders, drug courts use restorative justice approach instead of retributive justice approach in order to not only treat the