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f whom had been working for more than 20 years, and replaced them with out-of-state workers from Georgia based Hospitality Staffing Solutions.” Indeed, it was a heartless act that lead the public to give an overwhelming reaction to the controversy. The staff were described to have started crying, each found the dismissal unbelievable.
For the piteous housekeeping staff, who have given more than two decades of their lives for the hotel, it was unthinkable. The company, which they have served and have shown loyalty had suddenly discharged them from service. Cruel, unfeeling, harsh, these words define the decision of Hyatt on their employees
Such hullabaloo gave rise to negative impression towards Hyatt. Being in a hospitality industry, it is imperative that the company maintains its friendly, comforting image. It was indeed a mishap for the organization, not being able to foresee that such pitiless act can generate tremendous public sympathy.
Chase, Katie J. published, “Hyatt officials confirmed the layoffs at the three hotels, but declined to say whether the chain was considering similar moves in other locations across the country.” It was already deferred when the hotel company realized the terrible effect of its act to the picture which it has worked for. And of course, when one ruins its image, it also ruins its revenue.
Woolhouse, Megan published, “Experts say that indignation has been fueled by the Hyatt Hotels and Resorts chain’s muted response to the uproar after it fired housekeeping staffs at the Hyatt Regency Boston, Hyatt Harborside, and Hyatt Regency Cambridge and replaced them with workers from an Atlanta staffing company.”
It is, undeniably, a trying time for Hyatt. The rage from the public was devastating, great support and empathy were directed to the housekeeping staff, who---not even in their dreams---had imagined that such day would be their last at the hotel.
Evidently, Hyatt management never imagined reactions to be
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