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Diversity Audit - Essay Example

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Diversity has assumed priority consideration in contemporary organizational development, not only because it allows for the more altruistic aim of actualizing equality among people, but also because of the benefits it contributes to the business organization that increasingly…
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Diversity Audit
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Diversity Audit

Download file to see previous pages... The purpose of this paper is to report on the findings of a diversity audit conducted on Sitel Corporation. Sitel is reputed to be “the leading global business process outsourcing provider of customer care and complementary back-office processes” (Sitel, 2010). The Company’s Corporate Social Responsibility program as an agent for societal change wherever Sitel is found around the globe, which specifically totals 140 worldwide locations. It espouses a commitment to culture and values of corporate citizenship, to improving the quality of life of their associates, to providing value to the business and their clients, and to contributing to the communities where they operate and which they call home (Sitel, 2010).
The manpower-intensive nature of the Company, and the wide global reach of its operations, provides plenty of opportunities for the firm to pursue diversity and inclusion in its organizational framework. It implies as much in its website where it claims to “identify and assist individuals” and to provide “empowerment through education to individuals who could have missed this career opportunity without proper training and coaching” (Sitel, 2010). While not in so many words, the Company agrees to provide opportunities to individuals situated out of the mainstream, or dominant, social group, who normally would not have had the opportunity to engage in jobs such as are offered by Sitel.
There are a great many criteria that may be employed to assess diversity, but not all shall be applicable in all cases and for all organizations. Sitel counts among its businesses a widely varied mix of business process outsourcing services including global call centres and personalized customer services. It is therefore necessary to assess the company according to the following attributes (Harvey and Allard, 2008, p. 329):
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