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LSR Insurance Call Centre Move To India - Essay Example

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The concept of culture is deeply rooted in human history and its scope extends far beyond the boundaries of organization activity. It is further stated that organizations are the…
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LSR Insurance Call Centre Move To India
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LSR Insurance Call Centre Move To India

Download file to see previous pages... worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, think and feel in relation to those problems.” It is mentioned that most of the companies doing business in India face the major problem regarding the communication as the national language is Hindi and different states in India have their own official language.
As far as LSR plan to open up its base in India, the major problem for the management will be to deal with English in Indian accent. In view of the LSR Insurance companies decision to depute UK manager in India branch, there will be conflict in decisions between Indian and UK managers. The actual difference that may occur at the workplace is time and the employees will have to work during odd hours to answer the calls of UK customers. There is considerable difference in the work attitude between the local employees and UK managers which is primarily related to drive motivation. Further it has observed that Indian employees are very difficult to work in teams alongside UK employees. Further certain policies which UK employees are used to may give rise to conflicts among Indian employees.
LSR Insurance is experiencing difficulties in finding three managers to depute to India because there have been no previous appointments to India and lack of overseas experiences among the managers. Additionally potential applicants may be reluctant to go outside UK citing career development reason which might get affected once they leave the country. In view of the above circumstances, it is necessary for the LSR Insurance to offer lucrative pay packages to potential applicants so that they can be sent to India to manage the proceedings of the company. But the lack of clear policy about the pay and benefits for the employees while they are working in India is taking the potential managers on the back foot to apply for positions in India. Therefore it is necessary that all the multinational companies ...Download file to see next pagesRead More
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