Paper on TQM in International Business - Essay Example

The Sea-View Wing houses The Club at The Leela and is perched on a cliff overlooking the sea (Leela Hotels, 2010). Hotel Leela Kempenski, Kerala offers traditional Indian hospitality and embraced by the grandeur of modern luxuries. It offers luxury accommodation and delicious food and beverage along with outdoor swimming pools and fitness center to its guests. Due to its location between two scenic beaches, Hotel Leela Kempenski provides its guests with an extremely pleasurable experience. Its state of the art business facilities; plush accommodation, fine dining experience and hospitable services make it one of the most sought after Luxury Hotel in Kovalam (Leela Hotels, 2010).

The Leela Kempenski Hotel, Kovalam is considered to be one of the finest business hotels in Kerala. The convention center can accommodate about 1000 delegates and other smaller conference rooms have a seating capacity of 30 to 100. All the conference rooms are equipped with top quality audio-visual facility (Leela Hotels, 2010). Dining at the Leela Kempenski Hotel, Kovalam is an elaborate affair. The presentation, which is as important as the quality, is extremely extravagant. The restaurants and bar are at par with international standards and offer delicious food and beverages at several eateries in the hotel.

Leela Kempenski Hotel, Kovalam offers its guests with recreational facilities that help them relax and enhance their pleasurable experience. The Hotel also offers its guests with an information desk that provides them information regarding all the services being offered. The core focus of Leela Kempenski Hotel’s policies is to deliver ultimate value to the customers. It has established a Customer Relationship Management system which offers customized services to the guests thus resulting in customer retention and loyalty.

This is done by offering customers with exclusive dining services, world-class