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(Discussion Question)Give some examples of process improvement opportunities within your organization or one with which you are familiar. How would you implement these improvements? What would be the benefits? What would be the risks? What are some of the more common elements…
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Discussion questions and participation questions continued
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Download file to see previous pages Two different people deal with the late trucks, break downs and such once the trucks have left the plant and reschedule appointments for these trucks. This current process means that carriers are unsure of who to contact in the event of a problems and receivers are unsure who is their contact person in the event of a problem. An improvement would be to divide up the plants, assigning one person to handle all issues for that plant. That would make one contact person for both the receiver and the carrier from the time the order is first placed until it is received by the receiver.
The benefits of this arrangement would be that there would be a cleaner flow of information and assistance between the customer, the carrier and the customer service representative at Cargill. The risks might be that the workers would get so bogged down making appts and routing the trucks that there would be inadequate time to help with problem loads and problems would fall between the cracks. Other risks include risks common to all projects: competency of the workers, costs involved in the change over and the risk that this will fail and customers will lose faith in the company. The risks might me mitigated by beginning this change on a small scale with one plant only. This will leave backup for those participating in the experiment.
process improvement enhance the overall working and performance of the business. Here we have open management and handling of all activities and operations in the organization. Here we have following benefits:
Operations management is the managing of these productive resources. It entails the design and control of systems responsible for the productive use of raw materials, human resources, equipment, and facilities in the development of a product or service. Operations management is important to the every day lift of any organization especially if it can be performed with little or no errors and be kept at a low cost while continuing to provide ...Download file to see next pagesRead More
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