Memo for the American corpration - Essay Example

MEMO From Chief Security Consultant To The Chief Executive Officer 07 November 2008 RE Engaging Safeharbor Company’s products and servicesThis is in reference to the company’s plan to open up a branch in UK shortly. As your Chief Security Consultant, I am concerned mainly about the exportation of live customer data to UK. It is my duty to ensure that appropriate measures are taken to properly secure the data which are so vulnerable, especially with the prevalent cyberattacks targeting U.K.

businesses that work in the nations critical infrastructure, as reported by a key UK IT Security Defense leader (Heath, Nick, ‘Stark warning over cyber attacks on UK businesses’, silicon.com, 29 October 2008). In line with this, I visited the SafeHarbor website to help the company find a solution to this new challenge. I have herein provided you with the basic information that is necessary for a well guided decision from your end:SafeHarbor: What it is all aboutForemost, I would like to introduce what SafeHarbor is all about and why I handpicked it among the many in the market.

SafeHarbor Technology Corporation, has been in the business of designing and rapidly deploying online support environments that transform and optimize customer support interactions for 10 years now. Based in Satsop, Washington, the company has implemented more than 100 customer support solutions. SafeHarbor caters to businesses of all sizes, and some of them are big companies like American Airlines, Cingular, Cox Communications, IBM, State of Washington, SunTrust Banks, T-Mobile, Vizrea and Washington Mutual.

What SafeHarbor can offer our companyApart from being the lead in the industry, SafeHarbor is peopled by professionals and experts who are not only knowledgeable in their field but also provide customized and prompt servicing to their clients.Our main concern about exporting live customer data from UK to the NY HQ can be solved by SafeHarbor’s Multi-Channel Customer Support which provides our customers the following multiple ways to get answers or help whenever they deem necessary, as this feature can be accessed 24/7:Research web sitesSend e-mailsMake phone callsChat onlineAccess web self-serviceFill out web formsWith this product, our customers are kept satisfied by prompt, readily available responses to their concerns in multiple ways from which they can choose.

Also, for the company, our concern on live customer data exportation is answered in that everything will be secure through this product. Some of the advantages we can get from using this product and by engaging SafeHarbor’s services are:1. 24/7 access to help and information for the customer in multiple ways2. Web self-service support in our company’s web provides easy and convenient support and issue resolution for our customers3. Web self-service offers customers fast and prompt support at much lower cost than the traditional phone support4.

We will be able to easily access SafeHarbor’s professional support and service through its client portalHow to engage SafeHarborShould you decide to engage the services of SafeHarbor, you can place a call to them at 360-482-1500 (toll free) or fax your concerns at 360-482-1515 fax, or visit them at:Headquarters SafeHarbor Technology Corporation Satsop Development Park 150 Technology Way Building S-1 Elma, WA 98541 Finally, I can set an appointment with SafeHarbor’s Vice President of Marketing and Product Management, Harry Thomas for a more thorough discussion on this and also on the costs and obligations entailed for this company.

May the information I have provided herewith help.More power!
Works CitedPowell, James E, ‘Use of Live Customer Data in Application Testing Still Widespread’, Campus technology, 2/8/2008. Accessed online 07Nov2008, http://www.campustechnology.com/articles/58039/Heath, Nick, ‘Stark warning over cyber attacks on UK businesses’, Silicon.com, 29 Oct 2008, Accessed online 07 Nov 2008, http://www.silicon.com/publicsector/0,3800010403,39330307,00.htm?r=2 ‘Q & A with IAPP Practical Privacy Series Speakers’, IAAP, https://www.

privacyassociation.org/index.php?option=com_content&task=view&id=1513&Itemid=138, accessed online 07 Nov 2008‘US consumers worried about ID theft’, eMarketer, 23 April 2008, accessed online 07 Nov 2008, http://www.emarketer.com/Article.aspx?id=1006204www.SafeHarbor.com