Business communication - Coursework Example

Business communication happens when the sender en s a message; (2) send the message through a communication channel like talking over the telephone or in writing; and (3) the receiver decodes the message he/she received from the sender. (ONeil and Perry) Since the receiver of the message is expected to decode the messages he/she received from the sender, receiver of the message is likely to analyze every single gesture and words he/she received from the sender. As a result, receiver of the message develops a first impression with regards to the type of personality, attitudes, and values of the speaker.

Considering that communication takes place either verbally or non-verbal such as office memos, reports, legal documents; our choices of words and phrases, tone of the speaker’s voice, as well as our gestures, facial expression and body movements when we communicate with other people reflect our own personality. The same theory and concept applies in business communication. Basically, the use of short paragraphs that is well organized and logical reflects the speaker’s characteristics in terms of being a very organized and logical person.

In case the speaker is found of using positive words, the audiences will have the impression that the speaker is optimistic in life.For example: A business communicator who does not have the ability to discuss the subject matter straight to the point is likely to send message to his/her audiences that he/she does not have a clear idea on what he/she is discussing. As a result, the audiences are expected to lose their trust and loyalty with the business communicator. *** End ***References:ONeil, Sharon Lund and D.

Gaye Perry. 2008. Communications in Business. 4 October 2008 .