Multicultural Management - Essay Example

artment in many areas has become accustomed to the challenges that are being posed by the diversity in the work place and as such there have been efforts to come up with ways of managing this diversity. The combination of work force demographics in the work place has been as result of increased globalization in business which has placed the management of cultural and background differences one of the leading agenda in modern times in many corporate organization. This has been due to increased heterogeneity in gender, race, ethnicity, and nationality due to mix up of people.

(Vonslid, 2006) To the organization, this has an advantage of better and quicker decision making, higher creativity and innovation in the work, remarkable success in marketing in foreign communities and countries and also equal distribution of economic opportunities. However, if not well handled, it can lead to increased cost due to high turnover rates, conflicts due to interpersonal differences, and breakdown in communications. The hospitality industry is one of the industries that have a high mixture of people both in customers and in the work force.

The diversity in the hospitality industry has been one of the challenges facing many firms in the industry since their survival is based on the quality of services that is offered to the customers. Diversity in the industry is also important due to the diverse customers that it serves. Hence a diverse workforce in the industry will help to serve diverse customers who are served in the industry. Managing this diverse workforce in the industry is poses a challenge in the industry’s human resource department.

This paper will explore the strategies that can be used by the human resource department in the industry to successfully handle the diverse work force. The hospitality industry is one of the growing industry industries in the world. Increased globalization and increased outsourcing of businesses has been one of the driving forces in