Quality Management of processes - Essay Example

Comments (0) Cite this document
Quality management will help the company to control and manage product quality in order to meet the highest possible standards of the research and products. The main principles of quality management will include customer focus, process approach, continual improvement, approach to decision making and beneficial supplier relations (Principles of Quality Management 2005)…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91.6% of users find it useful
Quality Management of processes
Read TextPreview

Extract of sample "Quality Management of processes"

Quality Management of Processes Quality management will help the company to control and manage product quality in order to meet the highest possible standards of the research and products. The main principles of quality management will include customer focus, process approach, continual improvement, approach to decision making and beneficial supplier relations (Principles of Quality Management 2005). Goal-based approach to management will be used during implementation stage This approach allows motivate and inspire employees creating a positive atmosphere and organizational culture. Also, goal-based approach will help to avoid resistance to change and involve key researchers into quality control decisions (Dale 1994).
The first step is to establish a strong feedback as an important element of any quality assurance process. Evaluation should be a continuous process and not just left until the end of the project. The results of evaluation processes should be discussed with the researchers, perhaps by means of completing a record of achievement and current strategies. To avoid adversely, it is crucial to involve key researchers into the process of quality control requirements. A potential problem area in many institutions is the role played in it by middle management (Dale, 1994). They have a pivotal role because they both maintain the day-to-day operation of the project and act as one of its most important communications channels. They can often block change if they have a mind to or they can act as the leaders of teams spearheading the impetus for quality improvement. In this case, the quality control should be identifies as an important measure against possible pitfalls and mistakes caused by human factors. The quality control should interpreted as a preventive measure which helps the research project to save time and resources caused by possible errors and poor quality (Christensen, 1997).
A special attention will be given to such principles as process approach, continual improvement and quality approach to decision making. The very act of being involved in evaluation will assist in building up the workers' skills. It is important that the project uses the results of the formal monitoring to establish the validity of its programs. It must be prepared to take the necessary corrective action if the customers' experiences do not meet their expectations (Dale, 1994). It can be an emotional experience and one that can take unexpected turns. What it does is to provide workers with motivation and the practical experience of the use of quality tools that are transferable to other situations.
Cost of quality is relevant to the work performed and involves identifying and classifying work in terms of why it occurred and whether the cost of that work and the output were productive or non-productive in the pursuit of the organization's objectives. Cost of quality data functions as a baseline and can be used to rank areas which contribute most to non-value added costs. The time required for quality control changes will take from 1,5 to 2 weeks. This time will be spent on quality standards improvements and process implementation, staff involvement and training. It is about ensuring that people have the training and skills required to make improvements and ensures that there is an organization-wide approach to the improvement of performance. Factual approach to decision making requires that decisions be made on the basis of information and data. It ensures that data is available and decisions are informed by available information (Hobday, 1998). The new approach will not influence resource requirements but takes more time spent on design and product evaluation (Slack 2003). The quality control will cover research design and outputs, effective use of resources involved into the project and professional skills of researchers. Also, a special attention will be given to products and their benefits for the company. Monitoring and evaluation will be key elements in strategic planning. It is a means of discovering what went right and wrong and using the information to improve things next time round, which in education usually means next year. The evaluation process should focus on the customer, and explore two issues: first, the degree to which the project is meeting the individual requirements of its customers, both internal and external; and second, how far it is achieving its strategic mission and goals. If problems are identified there will be mechanisms to correct them immediately.
1. Christensen, C. (1997). The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail. Boston, MA: Harvard Business School Press.
2. Dale, B G (ed) (1994) Managing Quality, 2nd edition, Prentice Hall, Hemel Hempstead
3. Hobday, M. (1998). 'Product Complexity, Innovation and Industrial Organization', Research Policy, 26/6, 689-710.
4. Principles of Quality Management (2005). Retrieved 09 March 2007 from
5. Slack, N., Chambers, S. and Johnston, R. (2003). Operations management. Pearson Education Canada. Read More
Cite this document
  • APA
  • MLA
(“Quality Management of processes Essay Example | Topics and Well Written Essays - 500 words”, n.d.)
Quality Management of processes Essay Example | Topics and Well Written Essays - 500 words. Retrieved from
(Quality Management of Processes Essay Example | Topics and Well Written Essays - 500 Words)
Quality Management of Processes Essay Example | Topics and Well Written Essays - 500 Words.
“Quality Management of Processes Essay Example | Topics and Well Written Essays - 500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Quality Management of processes

Enhancing the Quality of Services and Processes through Strategic Management to consideration the external factors that influence the strategic position as well as the day to day operations of the facility. The hospital managers need to focus on satisfying the needs of employees, patients and other stakeholders who represent diverse interests. This paper develops and justifies a new approach towards enhancing the quality of services, processes and supply chain and in so doing, it evaluates the transformations required to enhance Arnold Palmer Hospital’s philosophy of 100% patient satisfaction. It focuses on strategic management as a significant technique to enhance performance. Enhancing the Quality of Services and...
14 Pages(3500 words)Essay

Quality Management

...that both international and local students benefit Definition of Terms Quality - Fitness for moral purpose. Quality Assurance (QA) – this is an ongoing and internal process that aims to assure stakeholders of a university that teaching and learning is of high standards. Quality Management (QM) – this is a combine d approach to quality tracking & improvement, quality assurance, strategic planning, quality control and self-accreditation. Benchmarking – this are quantitative and qualitative measures of programs and activities of different institutions (Van and Westerheijden, 1993). Research Method The...
10 Pages(2500 words)Research Paper

Management: The Appraisal Processes

...employees to manifest their own selves within the long range scheme of things. To gain an understanding of the appraisal process, it is of paramount significance that the appraisal element be weighed in properly with the other incremental positives that are given to the employees. What the human resources management department deciphers under such a setting is an important measure of the appraisal process as it makes its way through the different work related realms that are present in an organization. These should always be talked through by the human resources management department and the end result should suggest immense growth and development in a mutually...
4 Pages(1000 words)Assignment

Risk Management Processes

...?"In what ways can effective use of risk management processes and frameworks be promoted by suitable choices of fundamental terms and concepts?” Introduction Risk is defined as ‘the uncertainty of outcome, whether positive opportunity or negative threat, of activities, actions or events. It is the combination of the probability of an event and its consequences’ (ISO/IEC Guide 73). From the definition, risk can never exist without uncertainty. Uncertainty is realised from an activity, event or anything that creates the possibility of something happening, together with the impact that is created if it does happen (Swanson and Guttman, 1996). Risk has been known to be unavoidable; as a result, every...
8 Pages(2000 words)Essay

Evaluate at least three quality improvement processes

... of the company. Introduction The Baldrige criteria for performance excellence, ISO 9000 and the Six Sigma are three quality improvement processes that provide a completely new way of helping organizations improve in their performances. The first process focuses on the estimation of performance excellence of the organization as a whole starting from the management tracking all the results as exhibited by the organization. ISO 9000 on the other hand is a model that gives much weight on the product or the service and how it performs in the market. The inefficiencies of the products or the service are then fixed for better performance (Harrington, 2001). In this category, we have the six sigma; this constantly measures the quality... of the...
6 Pages(1500 words)Research Paper

Quality Management

...of the hospital should be well trained. But it so happens that sometimes what the staff's thinks as quality care does not always agree the patient's satisfaction. Deming's "PDSA" Cycle PDSA (Plan, Do, Study, Act) cycle is also known as PDCA (Plan, Do, Check, Act) cycle, which also called the Deeming wheel, or cycle. The Deeming wheel is used by organizations that are continuously engaged in continuous improvement to train their employees or staff in problem solving matters. Continuous improvement is a process that seeks ways to improve the operations of an organization. When implementing a continuous improvement concept in a hospital or a health care centre the management of that...
3 Pages(750 words)Essay

Quality Management

...QUALITY MANAGEMENT Answer A. The 5 P’s model would have proved to be efficient for the betterment of the XYZ hospital since it offers direct association with a value driven culture management outline and it is applicable to all parts of the organization. Moreover it’s easy to incorporate and can be applied to any type of organization. The model involves the 5 P’s that are usually involved in an organization namely the policies, product, premises, people and processes. The XYZ is going through a period of turmoil where recurring failures took place in the emergency unit and the infection control system. The government findings produced a 600 pages report that indicated...
2 Pages(500 words)Essay

Quality management

...with some solution. Use of a Quality Management Team Quality management team was used by the company because it is most useful in situations where quality needs to be improved and maintained in the manufacturing process. The team proposed the company to create two collaborative teams, which were quality control and quality assurance teams, to work for ensuring the quality of the products. “Quality control is concerned with examining the product or service — the end result” (Madison, 2014). The main aim of a quality control team is to examine and verify...
5 Pages(1250 words)Assignment

Quality management

...the accessibility of resources. As a result, persons that are involved in managing an industry have to evaluate the most cost efficient design to undertake an experiment, while at the same time, that the DOE to be used shall provide the most amount of information on the processes which will help in the decision making of the industry regarding their products. This is usually before a decision is made to use DOE. The assignments that have been undertaken all through have shown that DOE avails very strong techniques that are efficient. DOE is very useful in the area of quality management. Important decisions have to be made in order to meet certain levels of...
4 Pages(1000 words)Assignment

Quality Management

...Strategic Quality Management Implementation Plan al Affiliation Type of organization: Senior youth bookshop. The bookshop is amedium sized church bookshop operated by senior youths of the church. The bookshop has been operating for three years now. The bookshop is owned by the church and operated by the senior youths of the church. The mission of the bookshop is being the sole distributor of Christian’s books and other products. Apart from distribution, the bookshop aims at being the sole retailer of Christian books and products. The management is in the process of setting up a website to enhance market diversity. Due to heavy losses incurred in the past five months, the...
8 Pages(2000 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Quality Management of processes for FREE!

Contact Us