Nobody downloaded yet

Communication in Management - Case Study Example

Comments (0) Cite this document
Summary
Managers sometimes find it difficult to communicate ideas to their employees verbally, as the linguistic vocabulary is limited and in certain occasions people struggle to express their thoughts. There are many non-verbal communication categories that help us to deliver the meaning of the words from eye contact and body posture to adornment, touch, locomotion and paralanguage…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER92.8% of users find it useful
Communication in Management
Read TextPreview

Extract of sample "Communication in Management"

Download file to see previous pages In my opinion there are three vital non-verbal categories which if applied properly will fully complete all the functions of the non-verbal communication and will not hinder the verbal one - eye contact, paralanguage and adornment. Modern business culture values eye contact, because it maintains the balance of the interpersonal relation between the seniors and the workers. Looking away might be read as avoiding the importance of the message conveyed. Thus, keeping eye contact with the employees when talking is of crucial importance. Scheflen (1972) explains that paralanguage involves non-lexical vocal communication. Paralanguage uses the broadest emotional nuances, consequently, if applied properly can replace excessive gestures or facial expressions. This category includes inflection, tone, pitch (high, low), pauses (hesitant, organized, meaningful), pacing (rapid, measured, slow) (Scheflen 1972). Paralanguage is a powerful tool, because it plays with associations and on unconscious level. Knapp and Hall (2002) note that adornment - clothes, make-up, accessories are also important communication tools, which besides appearance transmit emotional and psychological signs. Managers need to be extra careful when choosing adornments, because they play a powerfully suggestive action. Moreover, the room where the meetings are held has the capacity to affect the interaction. The amount of light, the color of the walls, the seat arrangement, the temperature and smells have to the correctly applied by the manager who is trying to make his point and his ideas to be understood and followed.

2. Discuss in detail the relationship between emotional intelligence and effective listening.
The most common mistake made in management is not listening. Active listening is the other term used to identify undivided attention and empathic attitude. Rock (2007) outlines four basic rules that active listening involves:
Seek to understand before you seek to be understood;
Be non judgmental;
Give your undivided attention to the speaker;
Use silence effectively.
All these require a high emotional intelligence, because they operate on mental, emotional and subconscious levels. When we try to understand rather than to be understood, this strains our listening abilities. Furthermore, through collecting the information while listening takes place, we process the details first we our intelligence and then exchange it emotionally to see what we have understood. Empathic listening proves that emotional intelligence is necessary to accomplish this. An example of being non judgmental is when we are acquainting with a new person. We avoid addressing arguable issues, until we learn the disposition or judgment criteria of the individual about the problem. This empathic behavior is excellent indicator for the emotional intelligence involved is active listening and communication techniques. The undivided attention is also dependent on the emotional intelligence, because the listener intentionally directs his senses towards the speaker. The listener can also consciously send messages to the speaker to demonstrate that he is actively listening through body language, applauses or asking questions. The final concept for ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Communication in Management Case Study Example | Topics and Well Written Essays - 1500 words”, n.d.)
Communication in Management Case Study Example | Topics and Well Written Essays - 1500 words. Retrieved from https://studentshare.org/miscellaneous/1529747-communication-in-management
(Communication in Management Case Study Example | Topics and Well Written Essays - 1500 Words)
Communication in Management Case Study Example | Topics and Well Written Essays - 1500 Words. https://studentshare.org/miscellaneous/1529747-communication-in-management.
“Communication in Management Case Study Example | Topics and Well Written Essays - 1500 Words”, n.d. https://studentshare.org/miscellaneous/1529747-communication-in-management.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Communication in Management

ROLE OF EFFECTIVE COMMUNICATION IN MANAGEMENT

...? ROLE OF EFFECTIVE COMMUNICATION IN MANAGEMENT goes here] [Your goes here] [Due the paper] Table of Contents Contents Page Introduction 1 Principles of Effective Communication 1 Best Practices for Effective Communication 2 Assessment of Effective Communication 4 Barriers in Effective Business Communication 5 Effectiveness of Nonverbal Communication 7 Conclusion 8 Role of Effective Communication in Management Introduction Effective managerial communication refers to successful or result-oriented communication that takes place at administrative or...
7 Pages(1750 words)Essay

Communication management

...Communication Management A new business partnership with Chinese partners ought to satisfy the largely diverse economy in terms of its offerings and opportunities. A marketer needs to consider the wide range of business markets and cultures in order to identify locations, opinions and tastes. As UR Software Inc. intends to launch a joint venture by going into partnership with ECVIC, it is imperative to make shareholders, board of directors, bankers and business partners feel welcome and have confidence in the partnership. The software industry itself is as diverse as the market, and an effective marketer must consider the difficulty of selling to a market that has the potential of preferring localized...
4 Pages(1000 words)Case Study

Communication Management

... leaders grow as their voices are heard 4) 8. Use of Groups and Teams a) Traditionally functional teams. b) Changes force examination of teams. c) Promote idea-generating teams i) Adopt an entrepreneur-ship approach through a creative coaching strategy ii) Support and influence each other d) Enhance motivation i) Build relationship teams instead of functional teams e) Effectively empower employees by delivering both goals and a support system. Communication Change Management communication is traditionally top-down, information and instruction comes from the owner and CEO, to the manager and then to the employee. This pyramid approach is operative, but lacks conviction. Hobby is faced with continuous changes, from outside forces... ...
5 Pages(1250 words)Essay

Management communication

...Odwalla Steven Williams , President and Chief Operating Officer, Odwalla Danielle Shah, Senior Manager, Influx consultants. September 14, 2010 Subject: Customary Memo Formats Summary One of the worst crisis ever, hit Odwalla when the Seattle-King County Department of Health and the Washington State Department of Health had reported an epidemic of E.coli, most of which were linked with consuming Odwalla apple juices and mixes. It was being claimed that the public health physicians had unveiled a direct link between people who were consuming Odwalla product and those who had received an infection. In a matter of few weeks, some 66 people became sick. The customers valued the fresh squeezed juices in Odwalla products, which...
3 Pages(750 words)Essay

Management communication

... because there will be numerous occasions when an employee or partner may refer to a culture based element, only with their reference being their point of view on reality based elements. With a sense of patience that needs to be prevailed and communication guidelines that would be forthcoming, we believe this issue has been managed. We sincerely hope that such instances in the future will not arise after these guidelines. Thank you for your understanding. Regards, Dewey Ballantine Partners References: Allen, Brenda and Karen Ashcraft. (2003). "The Racial Foundation of Organizational Communication." Communication Theory 13.1, pp.5-38.... Dear Dewey Ballantine community, This communication all started out...
2 Pages(500 words)Essay

Management Communication

...On The Job: Solving Communication Dilemmas at Rosen Law Firm: P57 & 58 Question one b) Approach her in personand ask her if there is anything about your writing style that she finds unclear. That will open a conversation in a non confrontational way. Given this situation where the editor has always made certain changes to my article which in my opinion do not have any significance at all, the best way to resolve it is by approaching her amicably. This option will enable me to understand her reasons for editing my work and probably advise me on proper improvements in future to avoid sections of my work being changed. This will avoid any scuffle which may involve the boss as we will hold our discussions amicably. Question...
2 Pages(500 words)Essay

Management Communication

...Module Cultural Diversity in the Learning Environment Work Environment The school environment can be described as being simply diverse. Students come from various parts of the world to pursue different degrees. Different cultures are represented from nationalities including Brazil, Taiwan, China, Japan, England, Africa, Columbia, the Middle East and Britain. These students face problems owing to cultural differences. To begin with, international students face visa related restrictions. Secondly, these students face difficulties in establishing new relations owing to differences in culture (Gay 49). Thirdly, international may have difficulties while communicating with people from other cultures. Fourthly, students from...
1 Pages(250 words)Essay

Management Communication

...On the Job: Solving Communication Dilemmas at ZAPPOS Because written communication skills are such an important part of the job, you pay close attention to application letters, particularly unsolicited letters from candidates who have taken the initiative to contact Zappos even without a job opening being posted. Based on the following paragraphs, which of these four candidates has done the best job of capturing your attention and interest? a. With 4.5 years of customer service experience, solid performance reviews, and a firm commitment to excellence, I trust I don’t sound overconfident when I say that I possess the qualities of a fine organization such as Zappos needs to help achieve its goals and...
1 Pages(250 words)Essay

Communication Management

...Communication Management Strategy Project: Wal-mart’s Digital Training Program Release Status: Draft/Final s [File and version] [Project ID] History of the Document 1. Location The document ‘Communication Management Strategy for Wal-mart’s Digital Training Program’ is saved in the following location: Filename XXX Location XXX 2. Revision History The document has gone through following revisions: Version No. Revision Date Filename/Location stored: Brief Summary of Changes V01 2014 XXX Draft/Final 3. Authorisation The document requires consent of following authorities: Authorisation or Designation Name Signature Date Chief Executive XXXX Managing...
10 Pages(2500 words)Essay

Communication management

...Communication Management Synopsis This annotated bibliography provides critical appraisals and summaries of different books covering different areasof communication. The annotated material focus on communication management, with emphasis on corporate communication, communication innovation, organisational communication, reputation management, internal communications, strategic communication, and intercultural communication. Minshall, T., Mortara, L. & Pfeffermann, N. (2014) Strategy and communication for innovation...
9 Pages(2250 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Communication in Management for FREE!

Contact Us