Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Communication in Management - Case Study Example

Comments (0) Cite this document
Managers sometimes find it difficult to communicate ideas to their employees verbally, as the linguistic vocabulary is limited and in certain occasions people struggle to express their thoughts. There are many non-verbal communication categories that help us to deliver the meaning of the words from eye contact and body posture to adornment, touch, locomotion and paralanguage…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER91% of users find it useful
Communication in Management
Read TextPreview

Extract of sample "Communication in Management"

Download file to see previous pages In my opinion there are three vital non-verbal categories which if applied properly will fully complete all the functions of the non-verbal communication and will not hinder the verbal one - eye contact, paralanguage and adornment. Modern business culture values eye contact, because it maintains the balance of the interpersonal relation between the seniors and the workers. Looking away might be read as avoiding the importance of the message conveyed. Thus, keeping eye contact with the employees when talking is of crucial importance. Scheflen (1972) explains that paralanguage involves non-lexical vocal communication. Paralanguage uses the broadest emotional nuances, consequently, if applied properly can replace excessive gestures or facial expressions. This category includes inflection, tone, pitch (high, low), pauses (hesitant, organized, meaningful), pacing (rapid, measured, slow) (Scheflen 1972). Paralanguage is a powerful tool, because it plays with associations and on unconscious level. Knapp and Hall (2002) note that adornment - clothes, make-up, accessories are also important communication tools, which besides appearance transmit emotional and psychological signs. Managers need to be extra careful when choosing adornments, because they play a powerfully suggestive action. Moreover, the room where the meetings are held has the capacity to affect the interaction. The amount of light, the color of the walls, the seat arrangement, the temperature and smells have to the correctly applied by the manager who is trying to make his point and his ideas to be understood and followed.
2. Discuss in detail the relationship between emotional intelligence and effective listening.
The most common mistake made in management is not listening. Active listening is the other term used to identify undivided attention and empathic attitude. Rock (2007) outlines four basic rules that active listening involves:
Seek to understand before you seek to be understood;
Be non judgmental;
Give your undivided attention to the speaker;
Use silence effectively.
All these require a high emotional intelligence, because they operate on mental, emotional and subconscious levels. When we try to understand rather than to be understood, this strains our listening abilities. Furthermore, through collecting the information while listening takes place, we process the details first we our intelligence and then exchange it emotionally to see what we have understood. Empathic listening proves that emotional intelligence is necessary to accomplish this. An example of being non judgmental is when we are acquainting with a new person. We avoid addressing arguable issues, until we learn the disposition or judgment criteria of the individual about the problem. This empathic behavior is excellent indicator for the emotional intelligence involved is active listening and communication techniques. The undivided attention is also dependent on the emotional intelligence, because the listener intentionally directs his senses towards the speaker. The listener can also consciously send messages to the speaker to demonstrate that he is actively listening through body language, applauses or asking questions. The final concept for ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Communication in Management Case Study Example | Topics and Well Written Essays - 1500 words”, n.d.)
Communication in Management Case Study Example | Topics and Well Written Essays - 1500 words. Retrieved from
(Communication in Management Case Study Example | Topics and Well Written Essays - 1500 Words)
Communication in Management Case Study Example | Topics and Well Written Essays - 1500 Words.
“Communication in Management Case Study Example | Topics and Well Written Essays - 1500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Communication in Management


.... Effective managerial communication helps a company in the achievement of goals and objectives. Some of the main benefits of effective managerial communication include timely communication between departments, improved and more efficient business processes, improved decision making, improved level of understanding between managers and employees, and improved working relationships. In this paper, we will discuss the role of effective communication in management. The paper will also include a discussion on the barriers in effective communication and the ways to overcome those barriers. Principles of Effective Business Communication There are some key principles of effective communication that make the process of business communication...
7 Pages(1750 words)Essay

Communication management

... Communication Management A new business partnership with Chinese partners ought to satisfy the largely diverse economy in terms of its offerings and opportunities. A marketer needs to consider the wide range of business markets and cultures in order to identify locations, opinions and tastes. As UR Software Inc. intends to launch a joint venture by going into partnership with ECVIC, it is imperative to make shareholders, board of directors, bankers and business partners feel welcome and have confidence in the partnership. The software industry itself is as diverse as the market, and an effective marketer must consider the difficulty of selling to a market that has the potential of preferring localized products. Being a cross-cultural...
4 Pages(1000 words)Case Study

Importance of Communication in Management

...for the purpose of enabling people to work more effectively together in accomplishing objectives." (Yvonne 149) -Louis Allen Importance Of Communication In Management Success factors that allow individuals to perform at the highest levels And increase their wealth. Neher (1997) identifies the primary functions of organizational communication as: Compliance-gaining Leading, motivating, and influencing Sense-making Problem solving and decision-making Conflict management, negotiating, and bargaining (Kathryn). Organizational communication does help to succeed and achieve high corporate and personal objectives. The...
10 Pages(2500 words)Term Paper

Management Communication

...Management Communication Introduction In the management of the organization, communication is one of the most important aspects of the management role. Management plays many roles in the organization all which are aimed at making sure that the organization performs as required. In order to function effectively, management must be able to bring together all the parts of the organization in order to function as one. As such communication becomes one of the most important pillars of effective management as it helps to bring all the parts of the organization together to function as one system. Let us explore principles of management communication. The concept of leadership in the organization The concept of leadership is easy to recognize...
7 Pages(1750 words)Essay

Communication Management

... leaders grow as their voices are heard 4) 8. Use of Groups and Teams a) Traditionally functional teams. b) Changes force examination of teams. c) Promote idea-generating teams i) Adopt an entrepreneur-ship approach through a creative coaching strategy ii) Support and influence each other d) Enhance motivation i) Build relationship teams instead of functional teams e) Effectively empower employees by delivering both goals and a support system. Communication Change Management communication is traditionally top-down, information and instruction comes from the owner and CEO, to the manager and then to the employee. This pyramid approach is operative, but lacks conviction. Hobby is faced with continuous changes, from outside forces...
5 Pages(1250 words)Essay

Management communication

...Odwalla Steven Williams , President and Chief Operating Officer, Odwalla Danielle Shah, Senior Manager, Influx consultants. September 14, 2010 Subject: Customary Memo Formats Summary One of the worst crisis ever, hit Odwalla when the Seattle-King County Department of Health and the Washington State Department of Health had reported an epidemic of E.coli, most of which were linked with consuming Odwalla apple juices and mixes. It was being claimed that the public health physicians had unveiled a direct link between people who were consuming Odwalla product and those who had received an infection. In a matter of few weeks, some 66 people became sick. The customers valued the fresh squeezed juices in Odwalla products, which were carefully...
3 Pages(750 words)Essay

Management Communication

... On The Job: Solving Communication Dilemmas at Rosen Law Firm: P57 & 58 Question one b) Approach her in personand ask her if there is anything about your writing style that she finds unclear. That will open a conversation in a non confrontational way. Given this situation where the editor has always made certain changes to my article which in my opinion do not have any significance at all, the best way to resolve it is by approaching her amicably. This option will enable me to understand her reasons for editing my work and probably advise me on proper improvements in future to avoid sections of my work being changed. This will avoid any scuffle which may involve the boss as we will hold our discussions amicably. Question two a) Give...
2 Pages(500 words)Essay

Management Communication

... Module Cultural Diversity in the Learning Environment Work Environment The school environment can be described as being simply diverse. Students come from various parts of the world to pursue different degrees. Different cultures are represented from nationalities including Brazil, Taiwan, China, Japan, England, Africa, Columbia, the Middle East and Britain. These students face problems owing to cultural differences. To begin with, international students face visa related restrictions. Secondly, these students face difficulties in establishing new relations owing to differences in culture (Gay 49). Thirdly, international may have difficulties while communicating with people from other cultures. Fourthly, students from foreign countries...
1 Pages(250 words)Essay

Management Communication

... On the Job: Solving Communication Dilemmas at ZAPPOS Because written communication skills are such an important part of the job, you pay close attention to application letters, particularly unsolicited letters from candidates who have taken the initiative to contact Zappos even without a job opening being posted. Based on the following paragraphs, which of these four candidates has done the best job of capturing your attention and interest? a. With 4.5 years of customer service experience, solid performance reviews, and a firm commitment to excellence, I trust I don’t sound overconfident when I say that I possess the qualities of a fine organization such as Zappos needs to help achieve its goals and objectives. b. You do wacky, I do...
1 Pages(250 words)Essay

Management Communication

...Management Communication College Presented to Management Communication In any organizations, excellent communication skills are not only vital but are also the backbone of the success of the management and the organization at large. The communication process ranges from planning, communicating what is expected from employees and finally recognizing employees for their achievements in meeting the organizational goals. Baack (2012) defines communication as the process through which an individual transmits, receives and processes information. Consequently, communication, as Baack further argues, would entail the transfer of meaning from one person to another or a group of people. In other words, in an organizational set up, communication has...
10 Pages(2500 words)Literature review

Change Management

... of these, management must go out of their way to deal with organizational resistance to change because even the most carefully laid out or well intentioned changes can still meet resistance. Subsequently, an organisation’s ability to gain benefits from their change efforts is largely affected by their ability to create environments that encourage support and acceptance from other members of the organization. (Coetsee, 2003) Definition and application of resistance to change Some authors assert that resistance to change my be defined as behaviour that human beings depict when they are attempting to protect themselves from the effects of change; these effects may be real or they may be imagined depending on the situation under consideration...
10 Pages(2500 words)Coursework

Introduction to Change Management

Management often follows a “change management process” to change the existing process or activity.
Change management is a systematic approach for dealing with change that takes place in the organization as well as at the individual level. Such change management comprises of three aspects: adapting change, controlling it and finally affecting it. These three aspects of change management were well explained in three stages of change model given by Lewin (1952) and the three stages are “unfreezing”, “change” & “refreezing” (Orlikowski & Hofman, 1997). Another model for change was introduced by Prosci after conducting a research on more than 1000 companies from 59 countries....
7 Pages(1750 words)Case Study

Issues Connected to Human Resources Management

Notably, management professionals would agree, HRM system is an integration of various management practices with ‘people’ at its prime focus (Jackson, Schuler & Werner, 2008); and, the common factor between business organisations and educational institutions is ‘people,’ although their goals differ. This could be one main reason for attempting to implement HRM in educational institutions, although it is customized to organisational benefit.

Halachmi’s (2002a) extensive analysis on performance measurement clearly indicates the need for performance measurement in order to achieve the goals; and, it, in turn, establishes targets aligned to organisational goals and expectations; makes evalu...
8 Pages(2000 words)Assignment

Risk Management in the Airline Industry

With revenues in excess of ₤9 billion and a fleet of 245 aircraft as of March 2009, Heathrow-based BA’s risk management strategies provide an excellent example.
b) easyJet Plc, a Low-Cost Carrier, flying to more than 100 destinations in Europe, UK, and Northern Africa, and clocking over 50 million seats, with revenues of ₤2.4 billion in 2007-08 [2]. Covering over 380 routes with a fleet of 165 aircraft as of September 2008, Luton-based easyJet’s risk management strategies provide another excellent example with a different set of policies.

The airline industry, internationally, is characterized by its exposure to substantial operational and financial risks. Financial risks result in uncertainly in key pa...
6 Pages(1500 words)Case Study

Communication Role at the Workplace

Internal communication in any organization has been found to play a significant role in regard to role achievement in any business venture. When the internal communication department closely works with the top management, it has been found that job satisfaction levels rise which in effect translates to higher individual and group output from the workers (HRM guide, 2009). It is the role of the internal communication department to ensure that the strategic organizational direction is passed on to all employees and followed as planned so as to guarantee the achievement of intended outcomes.
With the current developments towards globalization, knowledge availability has become more readily available and the economy has approache...
9 Pages(2250 words)Assignment

People, Organisations and Management

Organizations and their management styles have evolved to a great extent in the service and manufacturing industry over the last century, and so have been the concepts of management and its functions. These evolutions can be traced to significant developments brought about by the industrial revolution, scientific management principles such as Taylorism and Fordism, transition of feudalistic to capitalistic approach and others in different sectors of manufacturing industries. However, the beginning of the industrial revolution was characterized by a rigid hierarchical bureaucratic way of organizing business enterprises, a style prevalent even today but only in military service organizations. Nevertheless, the manufacturing and busi...
8 Pages(2000 words)Assignment

Comparing Management and Leadership

Once a manager decides on something, his subordinates are required to follow whatever he tells them or else he would have to use the power and authority vested in him to reprimand those who go against his directives. Managers are not their own bosses and as such, they are motivated by the salaries which they are paid for their services. This also makes them subordinates who follow orders from their bosses and who hold them accountable for the progress or failure of the business. Management is a process that focuses on ensuring that there is stability in the organization as well as proper utilization of resources in order to create a harmonious environment for maximizing profits while also minimizing risks, which is the overall sen...
6 Pages(1500 words)Literature review

Nutrition and Lifestyle Management

Vitamins and minerals are micronutrients that are only required in small quantities but are indispensable in maintaining a strong and healthy body. Most individuals should be capable of obtaining all the nutrients they require by consuming a healthy, diverse diet, even though there are a few exemptions. For instance, females thinking about getting pregnant are advised to consume a folic acid supplement to prevent the abnormalities within the child. (What are nutrients? n.d.).

In this study, my case history is presented. I am 41 years of age and trying very hard to lose weight. There are no known diseases in my family that I know of and the only thing that I suffer from is severe constipation. Constipation may be a conti...
11 Pages(2750 words)Case Study

Logistics System Management

The logistics system is designed in such a manner as the combination of various facilities in the transportation at home, and the operations involved in the warehouse and the distribution channels for the manufacturing are the same. The supply chain is a collection of various complicated systems of logistics where they have a collection of raw materials and goods that are useful for the manufacturing of the final product and to the final distributors. “For example, in make-to-assembly (MTA) systems components and semi-finished products are manufactured in a push-based manner while the final assembly stage is pull-based. Hence, the work-in-process inventory at the end of the first stage is used to assemble the finished produc...
15 Pages(3750 words)Coursework

Project Management of Beijing Capital International Airport T3 Terminal

Some stakeholders can be both driving (positive) and restraining (negative) forces, it depends on how the project will meet their interests. These forces are marked by a dotted line. If changes happen, and the project won’t meet the interests of some of these stakeholders, a vector of the corresponding force will be changed onto the opposite and the force will move onto the opposite part of the diagram.

Each half of the diagram (left and right) is divided into three parts – Low, Medium and High. It defines the size of a force vector and indicates the importance (power) of a given force. Short forces have a low level of power.

Civil Aviation Administration of China (CAAC) – undoubtedly advanc...
7 Pages(1750 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Case Study on topic Communication in Management for FREE!

Contact Us