StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Human resource - service industry - Essay Example

Comments (0) Cite this document
Summary
Strategy making for any organization may be defined as a process of constant adaptation to coupe up with the shifting conditions, which may be internal or external and dominated by uncertainties. (Murray, Knox, Bernstein, 1996, p. 1) The term strategy on a whole refers to the entire enterprise, but if one talks about business-strategy, it is a narrower term referring to the choice of product service mix and the market on which it would work…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER92.8% of users find it useful
Human resource - service industry
Read TextPreview

Extract of sample "Human resource - service industry"

Download file to see previous pages The airline company, which has been chosen to structure this report, is the British Airways. It is one of the world's leading scheduled international passenger and cargo airlines catering to about 300 destinations across the world. ("Annual Report of British Airways", 2008).
According to the International Air Transport Association the airline industry, lost up to $8 billion in the year 2008 which surpassed previously forecasted amount. The marketing environment is constantly changing and with every change the industry gets affected. The demand for airline industry is highly income elastic ("An analysis of British Airways Marketing Environment", 2008). Thus the rise in fuel price last year and the recent economic turmoil has affected the airlines industry in a huge way as passengers are avoiding more expensive travels. According to a report by Air Transport Association (ATA), the revenue generated from passenger travels for all airlines fell by 19% during the month of February, 2009 when compared to February 2008. The company saw a decline in 8.6 percent in premium traffic and 4.1 percent in non premium. ("Lucrative Business class air travel hit by crisis", 2009). Thus the situation within the company is not showing encouraging signs. In such operating environment the company is applying reactive strategies by planning to cut down on employees. It has to be remembered that British Airways is formed by the collaboration of two state owned airlines. As a result the company previously lacked in any focused Human Resource Management policy. The significant changes took place when Lord King was appointed as the chairman of the company in the year 1981, and he was quick to identify the low employee moral that was present within the organization. The company's core values lies with the quality of customer service they provide which is attached to its brand. Given this operating environment in the industry, the company needs to incorporate concentrated human resource management policies into their revival strategy. This is because of the fact that, in the case of industries like this industry, where the most of the employees are coming in direct contact with the customers the level of employee motivation required is very high. The way in which the employees are being treated and compensated will reflect the effectiveness of value proposition being delivered to the customers.
British Airways was formed by the merger of British European Airways and British Overseas Airways Corporation in the year 1974. (Lundy, Cowling, 1996).
As both of the merging airlines were state owned the merger resulted in the overstaffing (more than 50 thousand) of the new enterprise and also there were evident management related issues within the organization. In the year 1980 the management style of the company was bureaucratic in nature containing many layers of hierarchical management. (Lundy, Cowling, 1996). At that time less importance were given in the qualitative aspects like employee relation, customer loyalty etc. Focuses were more given on the operational aspects but till then the company was incurring heavy losses. The significant ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Human resource - service industry Essay Example | Topics and Well Written Essays - 5250 words”, n.d.)
Human resource - service industry Essay Example | Topics and Well Written Essays - 5250 words. Retrieved from https://studentshare.org/miscellaneous/1504398-human-resource-service-industry
(Human Resource - Service Industry Essay Example | Topics and Well Written Essays - 5250 Words)
Human Resource - Service Industry Essay Example | Topics and Well Written Essays - 5250 Words. https://studentshare.org/miscellaneous/1504398-human-resource-service-industry.
“Human Resource - Service Industry Essay Example | Topics and Well Written Essays - 5250 Words”, n.d. https://studentshare.org/miscellaneous/1504398-human-resource-service-industry.
  • Cited: 1 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Human resource - service industry

Human Resource Management's Power Index and Organizational Performance in Banking Service Industry

...? Aspects of Power in Organisations: Establishing Equilibrium between HRM Power Index and Organizational Performance in Banking Service Industry 0 Introduction The concept of human resource management (HRM) has drastically changed over the course of time due to extent of globalization, change in organizational thinking, global economic change etc. According to Bae and Lawler (2000), Guthrie (2001) and Boxall and Macky (2007), human resource department has evolved from being a mere operational unit to become strategic driver for improving overall performance of organizations. Gratton and Truss (2003) and Gong et al (2009) argued that the HRM functions have certain power indexes such as people management, employee satisfaction, performance...
6 Pages(1500 words)Literature review

Human Resource Assignment (Hospitality Industry)

...Human Resource Assignment (Hospitality Industry) Hospitality industry is moving into a hyper-competitive trend today and to face it these industries need to have an outstanding management and training. Undoubtedly human factor, if managed efficiently, is perhaps the most beneficial input for the success on an organization and managing the human factor as a competitive tool is the responsibility of human resource management (Khatri, 1999). This sector of hospitality is growing at a very fast rate all across the world. Hotel industry, travel and tourism, restaurants, pubs, clubs and bars, contract catering, and aviation all come under the banner of hospitality industry. The service-producing sector includes the divisions of transportation...
4 Pages(1000 words)Essay

Human Resource Management - Service Sector

Considering the views of physical nature of activities for products, it is easier to define product rather than the services. Services generally embrace a huge diversity of activities and involve many intangible inputs and outputs. The services may be treated as an economic activity that creates value and provides benefits by bringing about the desired change in or on behalf of the recipient of the service. Services have in general four characteristics which have the potential to have an impact on the marketing program. These four characteristics are Intangibility, inseparability, Heterogeneity, and variability. All services often include important tangible elements. A useful way to distinguish between goods and services was first...
9 Pages(2250 words)Essay

Human Resource Management: Industry background

... should also be addressed to make it responsive to the needs of the dynamic environment of the construction industry. Quick Builds organisational structure: Human resource development according to Armstrong (2003 523) is "concerned with the provision of learning, development and training opportunities in order to improve individual, team and organisational performance." We can see from Quick Build's organogram that the company has no HRM/HRD department. The other notable absentee is the Safety Department. (White) Based on the industry background discussed above and considering the kind of hazards that the construction industry poses to its personnel, these two departments must be considered crucial. Similarly the marketing arm...
10 Pages(2500 words)Essay

Human Resource management of Fire & Rescue service

...Perceptions on Human Resource Management Practises in Department X of the UK Fire and Rescue Service: An Empirical Study Table of Contents Chapter The Problem and Review of Related Literature 1.1 Introduction……………………………………………………………………….4 1.2 Research Questions………………………………………………………………7 1.3 Research Objectives………………………………………………………………7 Chapter 2 Review of Related Literature 2.1 Introduction………………………………………………………………………..8 2.2 HR Initiatives within UK Fire and Services……………………………………….8 2.3 Human Resource Management……………………………………………………8 2.4 Human Resource Management Functions…………………………………………10 2.4.1 Human Resource Management Practises………………………………………..10 2.5 Job Satisfaction…………………………………………………………………….15 2.5.1 Antecedents of Job...
32 Pages(8000 words)Essay

IT Helping Human Resource Service

... Information technology Question The greatest resource to any organization is its human resource capa Humans donot only run machines at the organizations but also make decisions some of which maybe as crucial as determining the entire productivity. An effective organization has its human resources grouped into departments depending on their specialization. Such managerial arrangements view an organization as a system made up of components which must work dependently for the common good of the company. In such a system, effective management is key in coordinating the different department and ensuring uniformity of production. In hiring employees into an organization, the human resource department sets out a number of recruitment criteria...
6 Pages(1500 words)Essay

Human Resource Management for Service Industries

...Human Resource Management for Service Industries Contents 0 Introduction 2 2.0 Human resource management 3 2 The role and purpose of HR in a restaurant 3 2.2 HR planning in restaurant business 5 3.0 Employee relations and employment law on service industries 6 3.1 Current state of employment in the hospitality industry 6 3.2 Employment laws and regulations 8 4.0 Recruitment and selection process 10 4.1 Job description 11 4.2 Person specification 12 4.3 Job analysis 12 4.4 Factors affecting the labour market 12 4.5 Methods of recruitment 13 4.6 Barriers to effective selection 13 5.0 Conclusion 14 6.0 References 15 1.0 Introduction Hayes and Ninemeier (2009) defined Human resource management (HRM) as a function in businesses that is designed...
12 Pages(3000 words)Essay

Human Resource Management for Service Idustries

...Human Resource Management for Service Industries (Task A) Tourism and Hospitality Industry Contents Answer a: The role and purpose of human resource management in tourism and hospitality industry 3 Answer b: A human resources plan based on an analysis of supply and demand for tourism and hospitality business 5 Answer c: Current state of employment relations in tourism and hospitality industry 7 Answer d: How does employment law affect the management of human resources in tourism and hospitality business? 9 References 13 Answer a: The role and purpose of human resource management in tourism and hospitality industry The purpose and role of human resource management is highly significant in a service industry. For the purpose...
10 Pages(2500 words)Assignment

Human Resource Management for Service Industries

... Front Sheet Assignment Programme: BTEC Higher National Diploma in Hospitality Management Unit and Number: Human Resource Management for Service Industries (Unit 9) QFC Level and Credit value: 4; 15 credits Module Tutor: Email: Date Set: Name: Registration Number: …………………………………………… Date: …………………………………………… Is this a First Submission or Second Submission ? Word Count (max.5000) Turnitin Score (to be added by assessor) Hotel Service Industry Introduction to Human Resource Management Human resource management (HR) duties in an organization are to ensure employees perform their duties to accomplish the objectives of the employer. HR has the primary goal of managing people inside an organization guided by policies...
5 Pages(1250 words)Assignment

A Short History of Japanese Film Industry

The response generated from other regions is good enough yet questionable. What do these Asian productions have that attracted the international scene? What does the Korean wave really mean? Furthermore, were their productions in the recent years created in the nature that the other regions would appreciate, diverting from the contemporary film style they used to execute locally so that it would sell in the global market?

The transition from traditional to contemporary entertainment in Japan came a few years before the advent of the 20th century with the production of the first Japanese films, Bake Jizo1 and Shinin No Sosei2, both said produced in 1898. The next year, a short production entitled Geisha no Teodora was cr...
9 Pages(2250 words)Case Study

The Evolution of Human Resource Management

The employee was sent to HR for a final briefing where he mentioned that he had been requesting a change in the shift for the last few weeks he has to attend to his ailing father. His superior continuously ignored the request. The employee was skill and aptitude tested and reassigned to a different project.
This is a small incident where an HR professional can play a vital role. An organization is also constantly looking for such solutions from its Human Resource Department. It is this expertise and skill, which a budding professional from any institute should be equipped.
Such valuable certification programs initiated by the Human Resource Department surely help build a successful organization. The Human resource depart...
6 Pages(1500 words)Term Paper

National Health Service Human Resource Planning

There are about 1500 primary care dentists who are working on a salaried basis with the NHS, in most cases employed by primary care trusts. This group of individuals was a part of the local government earlier but in 1974, they were transferred into the NHS. (Personnel Today, 2007). Starting from the year 1997 onwards, the U.K. Department for Education and Employment had allowed for additional funding of $7.2 million to ensure that medical schools are able to pay clinical academia staff the awards that have been recommended for doctors and dentists in the NHS, by the Doctors and Dentists Review Body (Beecham, 1996). This move was initiated to introduce pay parity because university employers found it difficult to pay the 3.8% incre...
14 Pages(3500 words)Term Paper

Problems of Human Activities

A lion’s share of the industrial, cultural and academic leadership is made up of the baby boomers. The baby boomers also have the highest median household income in the United States of America. An undue burden is being placed by these baby boomers on their children’s economy. They are in a state of denial regarding their aging and death and thereby they do not plan for their retirement. Since there is a too rapid decline in population the immigrants help in maintaining the fertility rate and population of the country. This too leads to a plethora of problems. These immigrants sometimes do not join the mainstream of their adopted country and live in groups following their own culture and customs instead of assimilating...
7 Pages(1750 words)Term Paper

Active Directory - Security, User, and Resource Management

Administrators make use of group policies to launch principles for desktop predilections and software. For many corporate information technology groups, concurrence with group policies to identify what software should be presented to each category of user, even without human intervention installing it on demand from a corporate server (Silberschatz, Galvin, & Gagine 2002. P. 838). The capability of the AD was introduced in the year 1999, its initial release was with the MS Windows 2000 Server Ed., additionally personalized to spread out functionality, security parameters and build up administration in MS Win Server 2003. The most recent better facilities and efficient edition of the AD are introduced in the Windows Server 2008...
6 Pages(1500 words)Report

The Effects of Financial Crisis on Supplier Selection Criteria of the Oil and Gas Industry Equipment Market

It is a difficult task to find those vendors who not only have the adequate quality and quantity of the needed raw materials but who also have an attitude of efficiency and display commitment to customer service (Sonmat, 2006). Further, organizations also strive to locate and select vendors who can be depended upon for long term relationship.

The number of factors or attributes desired from the vendor is vast, and different organizations and different industries place different importance on the attributes (Sonmat, 2006). Some of the vendor attributes may gain importance owing to the nature of the industry, for example, in the case of consumer perishables suppliers, like fresh vegetables or fruits, the buying firm would...
20 Pages(5000 words)Literature review

Project Planning Human Capital

Project planning involves a lot of factors and areas that we need to address for the effective management and handling of the project. The aim of this report is to provide a deep insight into some of the main areas that we need to address for the project of Adams's family farmhouse renovation. These issues are project team communication, project risk management, and deadline handling. Effective communication in a project provides a huge advantage regarding the better working and handling of the project. I have selected a very significant project regarding the preservation of the old and historical places. Here we require effective communication to provide better interaction among the designer, developers, and history preservation...
8 Pages(2000 words)Coursework

Structure of the Educational System in Morocco and Its Capacity for Addressing the Needs of the Hospitality Industry

It is expected that the development of the tourism sector will assist in providing employment to the young and a valued source of income for the nation.

The tourism sector in Morocco has presented a strong growth of 6%, compared to a world average of 1.6% within the last decade (Alkhatib, 2008, Pp. 2). However, the tourism sector in Morocco must compete with other regional attractions, including those that are found in Egypt, which presented a growth rate of 20.6% for its tourism sector within the same period. The Vision 2010 strategy developed by the government in Morocco in the year 2001 in concert with the private sector targets attracting 10 million tourists compared to the 4.4 million in the year 2001 to generate...
15 Pages(3750 words)Research Proposal

Universal Declaration of Human Rights

An assessment regarding the binding nature of the provisions of the UDHR was made in this work. The UDHR was instrumental in the development of international law, specifically the International Covenant on Civil and Political Rights (ICCPR) and the International Covenant on Economic, Social and Cultural Rights (ICESCR). Furthermore, the role of ICCPR and ICESCR, which derive from the UDHR were examined. This was done by referring to case law and the opinions of various authors. It also analyzed UN Charter provisions, such as the preamble, Article 1(3), 2, 13(1), 51, 55, 56, 62(2) and 68.3

This work arrived at conclusions, by establishing the binding nature of the UDHR on the member states. The UDHR was rendered binding...
8 Pages(2000 words)Case Study

Management Theory and Practice in the Early Childhood Education Industry

As pointed out in a study by Osgood and Halsall (2007) where they carried out research to examine the position of women in leadership or management positions, a “glass ceiling” exists for women in the academic setting, which could significantly impair motivation. Since many of the individuals employed in the early education sector are women, addressing this issue is even more important because these individuals are faced with the difficult task of shaping young minds while also dealing with the problems associated with the actual physical care of very young children. The quality of professionals in this sector is vital because it impacts the growth and development of the children that they care for. The degree of invol...
6 Pages(1500 words)Coursework

The Key Macro Factors that Have Influenced the UK Grocery Retailing Industry since the Early 1960s

... management: key components for IT success. Industrial Management and Data Systems 102/2 [2002] 89/97 Black, N. J., Lockett, A., Ennew, C., Winklhofer, H. and McKechnie, S. (2002). Modelling consumer choice of distribution channel: an illustration from financial services, International Journal of Bank Marketing, 20 161-173 Brooks, I., Weatherston, J., & Wilkins, G. (2004). The International Business Environment. Pearson. Burch, D. & G. Lawrence (2007). Supermarkets and agri-food supply chains: transformations in the production. Edward Elgar Publishing. Capon, C. (2009). Understanding the Business Environment. Pearson Cheverton, P.(2004). Key Account management. Kogan Page. Colander, D. (2006) Post Walrasian macroeconomics: beyond...
13 Pages(3250 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Human resource - service industry for FREE!

Contact Us