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Human Resource Management for Service Idustries - Assignment Example

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The author examines the role and purpose of human resource management in tourism and hospitality industry, a human resources plan based on an analysis of supply and demand for tourism and hospitality business, and current state of employment relations in tourism and hospitality industry.  …
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Human Resource Management for Service Idustries
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Download file to see previous pages The scope of HRM is wider than that of PM. HRM is focused on integrating the traditional functions of personnel management in the corporate strategies and objectives of a business is that additional human resource oriented functions of an organization can be adequately performed. In contrast, PM involves the use of traditional personnel management approaches to ensure the maintenance of equitable conditions for employment.
The tourism and hospitality service sector is a diverse sector in terms of employment trends and patterns. In some regions and geographical areas, hospitality and tourism act as high status and attractive employment industry which displays a competitive pay scale and supportive working conditions. In contrast, many of the sub-sectors of the hospitality and tourism sector are marked with low pay for the employees, high staff turnover rates, poor working conditions, exploitation of the socially disadvantaged communities, the lack of effective recruitment and selection skills in the key areas and the absence of an adequate level of professionalism and fair practices in the human resource management systems. In such scenarios, the human resource managers of the hospitality and tourism sectors face complex challenges while recruiting, selecting, developing and retaining a competent, well motivated, engaged, committed and well-managed group of employees. It can be argued that all these human resource management factors are absolutely necessary for maintaining desirable levels of performance standards and efficiency within an organization. Therefore, the role of the HRM becomes more profound in the current dynamic and continually changing the landscape of the service sector.
Since any service industry, including the tourism and hospitality industry, extensively depends on the direct communication of the company personnel and representatives with the customers and on the level of customer services provided to the clientele groups.  ...Download file to see next pagesRead More
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