StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Total Quality Model and Methodologies Paper - Essay Example

Comments (0) Cite this document
Summary
As a management consultant of long standing, I joined the corporate world in giving paeans to the Total Quality Management concept, which was initially hailed as a management "thought revolution" started by the Japanese in the 1950s. Once notorious for toys that disintegrate after you turn the key to operate them, which constituted Japan's first feeble attempt to invade the export market, the Japanese quickly rectified their international image as to product quality…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER97.6% of users find it useful
Total Quality Model and Methodologies Paper
Read TextPreview

Extract of sample "Total Quality Model and Methodologies Paper"

Download file to see previous pages Did the Japanese finally find the secret to unlocking the productive powers of a usually vast complement of workers by harmonizing their thoughts and activities into one single cohesive unit
Many of the management specialists at the time were duly impressed, going so far as to equate the advent of TQM to, first, the Industrial Revolution and, much later, the communication revolution. TQM was enthusiastically adopted in the US in the 1960s, followed by Europe in the 1980s, where the concept was further enriched in both areas with new strategies based on local needs and requirements. (Navantara, P.)
TQM, one of its technical definitions goes, is a way of managing people and business processes in an organization to fulfill and satisfy the customer's needs at every stage. It also behooves the company to handle its suppliers and other business partners in the same strategic manner. The basic TQM foundations, as conceptualized by the Japanese and given additional features for relevance in the US and Europe consist of people, processes and systems, in that order of importance. As indicated, a company starts to carry out a TQM program by training and reorienting its people on the quality path it has set for itself. The next step is to improve or overhaul, if necessary, the entire processes and systems of production to achieve the desired quality of the company's output.
For TQM to work then, there should be a high measure of training, ethics, teamwork, integrity and trust among the organization's people. They should look up to a leader and communication should be open at all times between the boardroom and the shop floor and across the whole company. TQM also calls for a system of reward and recognition to motivate employees. (Wilkinson, A., Marchington, M. & Daleuman, B.)

All this looks good on paper but it soon become evident that the management model is too complicated, costly and takes too long to gestate. (Valasquez, J., 2000) This puts TQM out of reach of struggling companies or those tittering into bankruptcy, which are supposed to be the ones in more urgent need of more effective management systems to bail them out.
Das Amitav (2005) points out that TQM operates on the basic concept that quality is the sole concern of the production and quality control departments. As a consequence, it is overly focused on defect reduction and process improvement and less on generating income to improve the bottom line. The strategy also tends to be confined to quality circles and some industrial engineers. The more ideal method, Amitav believes, should enshrine quality achievement in the hearts of all the people involved and defect reduction and process improvement should secondary importance to strategies improving the bottom line. Lack of leadership is another perceived drawback of TQM, when common sense dictates that the leader should work hands-on instead of just hand out orders.

For this reason, I strongly recommend the Six Sigma model, the latest byword in management concepts that is grabbing the attention previously reserved for TQM. The Six Sigma approach is tailor-made for our company, which is mainly a manufacturing concern. Not surprisingly, the Japanese were again the ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Total Quality Model and Methodologies Paper Essay”, n.d.)
Retrieved from https://studentshare.org/miscellaneous/1503799-total-quality-model-and-methodologies-paper
(Total Quality Model and Methodologies Paper Essay)
https://studentshare.org/miscellaneous/1503799-total-quality-model-and-methodologies-paper.
“Total Quality Model and Methodologies Paper Essay”, n.d. https://studentshare.org/miscellaneous/1503799-total-quality-model-and-methodologies-paper.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Total Quality Model and Methodologies Paper

Total Quality Leadership

...), 55-70. Suarez, J. G. (1992). Three experts on quality: Philip B. Crosby, W. Edwards Deming, J.M. Juran (TQLO Pub. No. 92-02). Washington, DC: Total Quality Leadership Office, Department of the Navy. Tichy, N. M., & Devanna, M. A. (1990). The transformational leader. New York: John Wiley. Winder, R. E. and Draeger, J. (2006). Resilient leadership: integrating stability and agility in the five dimension leadership model. ASQ World Conference on Quality and Improvement, May 2nd, pp1-14...
11 Pages(2750 words)Research Paper

Total Quality Management (TQM)

...?TOTAL QUALITY MANAGEMENT (TQM) Background & Introduction to TQM Quality is an important component of any organization’s success model. This is to say that in the absence of the practice of quality management, organizations can hardly expect to achieve their goals and see any growth (Nepal et al., 2007). But even with a quality management program, the approach with which organizations carry out the programs is equally important in determining whether or not the quality management programs would yield the needed results. It is for the sake of the fact that there have been the existence of quality management programs but organizations have continued to fail to achieve results that labor experts coiled as the total quality management agenda...
3 Pages(750 words)Research Paper

Total Quality Management

...? Total Quality Management of the Table of Contents Introduction 3 Total Quality Management: Concept & Importance 3 Total Quality Management at Xerox Corporation Ltd 5 Ten Elements of Total Quality Management Program at Xerox 7 Recommendations & Conclusions 8 Reference List 11 Introduction Intense competition and the trade barriers have posed a challenge for the companies to operate in diversified markets and also maintain their market share. Advancement in information technology and telecommunications has increased the chances of the companies to enter into diversified markets and have also been instrumental in breaking the traditional barriers of market entry (Cassidy, 2000). The existing market players are witnessing threats from new...
7 Pages(1750 words)Case Study

Total Quality Management College

...Manufacturing In manufacturing concern, our chosen company is Marks & Spenser. The company has been able to achieve a status of producing quality textile products which are considered as standards in the overall quality standards in the industry. Research has suggested that "the perceptions of middle managers and noted that managers in manufacturing firms tend to perceive a stronger association between customer satisfaction, employee satisfaction, employee service quality, and organizational performance than managers in service firms" (Madu, Kuei, & Lin, 1995) It must be noted that quality as a concept is perceived by the consumers who use it thus the value of the quality is of critical importance for Marks & Spenser. The value...
4 Pages(1000 words)Term Paper

Total Quality Management Survey Paper

...Running Head: Total Quality Management TQM Survey Paper By ___________________________ Total Quality Management is related to theenhancement of any old or new business. It is however a modern technique which is necessary for survival in this competitive world. The simple definition of TQM is "The art of managing the whole [from A to Z in an organization] to achieve a degree of excellence"(Besterfield 1: 2003). TQM is basically following six principles, which are relating it to many aspects of the business, those are 1. An involved and committed management to provide a long-term organizational support. 2. An intense focus on both, internal and external customers. 3. Effective involvement and utilization of entire staff. 4. Constant...
6 Pages(1500 words)Essay

Total Quality Management (TQM) Survey Paper

However, many businesses make the effort but fail to fully achieve Total Quality Management.
TQM incorporates all the vital concepts of product quality, process control, quality assurance, and quality improvement. Consequently, it is the control of all transformation processes of an organization to better satisfy customer needs in the most economical way.
TQM is a technique used by manufacturing and service organizations to meet or exceed the expectations of the customer. The focus of TQM is the customer. In order to satisfy customers, organizations attempt to provide them with quality product or service at the right time and at the right place. A quality product or service has the features, characteristics, and attribute...
7 Pages(1750 words)Essay

TQM (total quality management)

...Breadth Component       Quality is one of the most important factors all s seek. They want to receive equivocal satisfaction from the monetary value that they are paying for the product or service. Other than consumers, employees also seek satisfaction and contentment. Various studies have proven that good compensation is not the only factor for employees’ happiness. Management of the company also looks for satisfaction and derived it from well operating company and limiting, or if possible, eradication of waste in the production and other company functions. These concerns, alongside various others, gave rise to the breed of management called Total Quality Management.   Importance       Total Quality Management (TQM) is a management system...
9 Pages(2250 words)Essay

Total quality pointer paper

...Total quality pointer paper Total quality pointer paper Define quality and its elements Quality is an aspect that consumers eagerly refer to when explaining unfavorable or favorable service, good or experience. There is no single definition to the word quality because quality is determined on a personal basis, but there key aspects or elements that are used to define and measure quality for businesses or organizations. This paper tries to define quality and its elements. Quality can be referred to itself as basically relational. Therefore, Quality is a continuous or dynamic state linked with services, people, processes, products and environment that exceeds or meets people’s expectation and assists produce superior value of the good...
2 Pages(500 words)Research Paper

Total Quality Management

Total Quality Management Q1. Total Quality Management (TQM) basically concerns long-term management approachesaimed at achieving high customer satisfaction. TQM demands that every member of the firm participate actively in improving processes, products as well as service quality. The ides that Rob and Daine have developed clearly emphasizes on customer satisfaction, which is to be driven by quality products and services of their restaurant. The partners’ ideas are focused on creating a customer-oriented culture. By implementing training program for new managers and employees on what is expected of them, the restaurant shall be instilling useful information that would help it achieve its objective of offering high quality products...
1 Pages(250 words)Case Study

Should the U.S Navy Be Required to Standardize the Flight Operations Quality Assurance

This factor points to the increased role of data regarding operations and quality of the flights. It requires methods for detecting errors and capturing error contexts, as well as methods for reducing errors and mitigating their effects. In the maintenance of flight safety data Flight Operational Quality Assurance (FOQA) programs are of special mention. “FOQA programs use flight data collected during a carrier’s normal line operations to reduce costs and enhance safety by identifying a variety of ‘exceedances’- deviations of important flight parameters from normal operating ranges. FOQA programs typically use commercial Ground Data Replay and Analysis Systems (GDRASs) to detect specified deviations, generat...
6 Pages(1500 words)Term Paper

Lockheed Martin as a Model for Ethics in an Organization

Lockheed Martin (LM) had been focusing on petty issues like how to respond to a chain letter from the supervisor or how to deal with an employee who steals his child’s school supplies from the company (Guenther, 2000). They did not allow whistle blowing and there no ethical codes of conduct laid down. In 1997 McDonnell Douglas hired an engineer away from LM who carried with him all proprietary documents. Later that year McDonnell Douglas merged with Boeing, rivals to LM and in 2005 LM and Boeing decided to merge their space-rocket business and came into agreement to drop their litigation over the stolen rocket-contract information (Gates & Mundy, 2006). They could be barred from defense contracts and denied export licens...
6 Pages(1500 words)Term Paper

HR Model That Can Measure if It Adds Value

There has been a change of approach in the way that labor is reviewed in the organization and the modern perception emphasizes viewing labor as an investment and not as a commodity or resources. In this regard, labors have started to be seen as a made of creative and innovative social being who is able to give the organization a competitive edge. (Michael 2006, p. 42)
The term human resource has been changing to broader management and the concept of human capital has been applied more often in place of human resources. Therefore the modern perception of human labor has been changing the way organization have been handling their human capital to a more liberalized way. It has been realized that having a competitive workforce c...
13 Pages(3250 words)Assignment

Total Quality Management

The premise of Total Quality Management was laid out by Deming as fourteen principles, which emphasize the importance of quality and a focus upon the customer in internal operations. (Anonymous, 2006). Deming’s approach requires that continuous improvements take place with the training of employees so that it results in the reduction of costs and thus helps an organization compete more effectively in the marketplace. This approach also calls for increased levels of innovation, diffusion, and adoption in management (Ehigie and McAndrew, 2005). It is the innovation that helps an organization to gain a competitive edge over its rivals in the marketplace by developing new ideas but the process of diffusion helps to ensure that t...
7 Pages(1750 words)Assignment

James Madison's 51st Federalist Paper

If this theory was seriously followed, it would suggest that the citizens must opt for the president, the legislators, as well as the judges. However, the framers identified certain realistic problems in making all the offices elective. Especially, the judicial branch would face problems because the typical person does not have knowledge about what qualifications judges ought to have. Judges must have great capability, but also not have any political pressures. While federal judges are selected for life, their philosophy will not be inclined via the president who appoints them or the senators whose permission the president will take.

All the arguments were generated due to his past life as he was in an aristocratic fami...
6 Pages(1500 words)Term Paper

A Six Stage Model of the Innovation Process

This paper will focus on the relationship and impact and innovation will have on politics. The backbone of the paper will be the strong opinion of Professor Langdon Winner who teaches at the Department of Science and Technology Studies. He has said that “technical things have political qualities” and this paper will base its study on this. “Langdon Winner is a political theorist who focuses on social and political issues that surround modern technological change.” (Brief Biography). When undertaking a serious study of the topic, so many theories and assumptions also begin to emerge that are related to the topic. They include concepts like SCOT, Actor-Network Theory, determinism, closure, and other related f...
9 Pages(2250 words)Case Study

Quality Use of Medicines - Pharmacy Comparison

The pharmacist is also the justice of the peace.

Comparing this pharmacy with the Campbell pharmacy, the Chandler pharmacy is located in a much busier area, hence there are more shops and more people in the vicinity. There are more medically related establishments in the Chandler pharmacy than in the Campbell pharmacy, hence there are more patients buying their medicines in the Chandler pharmacy. Both pharmacies have similar conveniences for their customers. They are located near a bus stop and taxi ranks, and a car park is available within the vicinity of both pharmacies.

The Chandler Kamart pharmacy is a very busy pharmacy with three full-time pharmacists and 8 pharmacy assistants working in one shift. With...
9 Pages(2250 words)Essay

Capital Asset Pricing Model and Recent Developments

It is the most essential aspect of any venture. The important considerations that finance has within it, is that of profit and loss. The business as a whole or a person as an individual always strives to earn a profit. To earn a profit, one has to undertake uncertainties that are known as risks. Therefore, profit is also known as the reward for incurring risks.
In the present world of today, the capital market has come up as a viable investment opportunity for individuals all across the globe. People invest their hard money only with the expectation to earn profit or return. The stocks of various companies that are traded in the capital market are also known as capital assets. Prior to investing in any of the stock or capital...
7 Pages(1750 words)Assignment

Global Employee Information and Consultation: Replicating the European Model

...Global Employee Information and Consultation: Replicating the European Model INTRODUCTION The only way for the employees and their representatives to reach the level of multinational corporations is to create an effective transnational mechanism that facilitates consultation and information disclosure. The European model (EWC) is an example of an institution that intends to provide employees voice in the transnational arena. The information dissemination and consultation arrangement enable employee representatives to participate in discussing issues that pertains to their employment. However, there is a need to analyze whether EU style of legislating a mechanism shall be effective if replicated globally. The answer in part depends...
9 Pages(2250 words)Coursework

What to Consider in Structure-Conduct-Performance Model

... for each of the firm. If they both play L then the profits would be half of what they would earn if they do not change. Part B The purpose of this essay is to critically analyze the extent to which the efficiency and equity considerations should be taken into account in the Structure-Conduct-Performance Model when it comes to deciding policies for the mergers between large firms. Firstly, the paper talks briefly about the Structure-Conduct-Performance Model and then moves onto discuss the importance of equity and efficiency in policy making for mergers. Introduction According to the Structure-Conduct-Performance Model, the performance of any industry depends on the firms’ conducts in the industry. The Conduct of the firms in turn depends...
6 Pages(1500 words)Essay

Implementing Total Quality Management

...Service Quality Table of Contents Executive Summary 3 Introduction 4 2.Total Quality Management (TQM) 4 3.Action Plan for TQM 5 4.Evaluation of theSteps 7 5.Implementation at Yummy Oz Foods 10 6.Conclusion 11 7.Recommendations 11 References 13 Bibliography 14 Executive Summary Total Quality Management (TQM) is an organizational philosophy that was conceived by great management theorists such as Joseph M. Juran, William E. Deming, etc. Organizations that desire to enhance the quality of their products and/or services strive to implement TQM in their operational framework. This report sheds light on the underlying concept of TQM and subsequently outlines a generalized action plan for its implementation. Following this, the individual...
8 Pages(2000 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Total Quality Model and Methodologies Paper for FREE!

Contact Us