Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

Principals of Management - Essay Example

Comments (0) Cite this document
A newly appointed customer service centre manager of a prominent bank is experiencing a low level of cooperation from service centre staff, even though they have tightly defined job descriptions, and are controlled by strict procedures and conditions of service…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.4% of users find it useful
Principals of Management
Read TextPreview

Extract of sample "Principals of Management"

Download file to see previous pages If customers needs more detailed information not covered on the terminals, service centre staff needs to refer customer to the service centre manager who have a greater knowledge of services and products to ensure customer gets the correct information.
The new customer service manager experience a increase in calls referred to her by service centre staff, even though they could have answered some of the questions themselves. This resulted in increased delay for customers as the manager will have to address more queries than necessary. This is supported by rising customer complaints about the time they have to wait on the phone. The manager is concerned and requested some guidance on the possible use of McGregor's Theory X and Theory Y to motivate staff.
Firstly it is obvious that the service manager are new and may have taking the position over persons who have been with the bank a longer time, persons with more experience and skills. These persons may feel that they are not seen as good enough and that is why they where not considered for the manager position, influencing them negative and this they retaliate by acting as if they are unable to address the customers queries.
Then the tasks these service centre staff have to perform has been designed in a monotonous and boring manner, offering no real challenge or a opportunity for staff to use their own initiative. This combined with strict control of staff's movements and restrictive job descriptions allows no flexibility, resulting in repetitive work without any break will be enough to reduce the employees willingness to perform.
Furthermore, the strict control seem to only penalise staff and that there is very little in rewards for above average performance or dedication, giving staff no reason to improve their performance, or to help customers with little more complex questions. With only the service manager to help customers with more complex queries, staff will refer any customer to her if they ask questions only slightly deviating from the norm, without even trying to clarify what the customer wants to know.
Five Functions of a Manager
Before looking at motivational theories we need to look at the functions of a manager. Management is management in any organization and the principals of management are general and not specific to any business environment. "However, management is universal only if the manager has become familiar with the specific situation in which it is applied. Production technology, customer characteristics and the culture of the industry are examples of specifics that managers need to learn to be effective in applying their generic management skills," (James Higgins, 1994).
The main goal of a manager is to reach the organisations mission and objectives through the five functions of management; planning, organizing, staffing, directing and control. It must be stressed that even though a manager have the ability to apply the five functions of management to accomplish the organizations goals, it is no guarantee that he or she will be successful. Managers also need to be effective and efficient, effective in achieving goals and efficient in allocating resources. Below the functions defined as:
Planning is the continuous process of developing business objectives and determining how they will be accomplished. Planning can be broad, as in designing the mission of a organisation ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Principals of Management Essay Example | Topics and Well Written Essays - 2500 words”, n.d.)
Principals of Management Essay Example | Topics and Well Written Essays - 2500 words. Retrieved from
(Principals of Management Essay Example | Topics and Well Written Essays - 2500 Words)
Principals of Management Essay Example | Topics and Well Written Essays - 2500 Words.
“Principals of Management Essay Example | Topics and Well Written Essays - 2500 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Principals of Management

Stressors and Stress Management Mechanisms among First-Year School Principals

...? Stressors and Stress Management Mechanisms among First-Year School Principals Ernestine Young 23th, December, This study particularly aimed at investigating the primary causes of stress among first-year high school principals as well as the main stress coping mechanisms employed by first-year high school principals. The study did not differentiate between the principals and their assistants in the investigation on coping mechanisms but causes of stress were investigated differently for principals and their assistants. The study found out that some of the major causes of stress among first-year high school principals were the pressure to meet their new obligations, establishing trust and confidence with new staff members, adapting to new...
9 Pages(2250 words)Research Paper

Stressors and Stress Management Mechanisms among First-Year School Principals

...?Stressors and Stress Management Mechanisms among First-Year School Principals Dissertation Literature Review The work of school administrators is increasingly becoming overwhelming due to the increasing need or higher academic standards. Therefore, high qualifications and reshuffling becomes necessary in order to assign the best administrators to given schools. However, it is undeniable that the transition period is the most challenging. As expected, handling the position of school administrators is even more challenging for the principals doing it for the first time. The transition period is arguably the most important period in which the first year principals and first year assistant principals establish their leadership base. Thus...
9 Pages(2250 words)Dissertation

Web User Interface Design Principals

...? Web User Interface Design Principals al Affiliation) In this paper we are going to tackle web designing with the topic under focus being web user interface design principals but under the perspective of systems design engineering. The back bone of this paper is the web which is simply defined by the Merriam Webster dictionary, as part of the internet where information is accessed through a graphical user interface via hyperlinks connection (Lynch & Horton, 1999). Web user interface designing is therefore the process of creating or improving the visual and utility of a website by making it user friendly. This is achieved by making the website contain the following principals: user friendly, this is when the user enjoys using the interface...
19 Pages(4750 words)Term Paper

Best Practices for School Principals

This essay declares that principals are the chief executives of schools. In the absence of a competent principal, a school may face lot of problems. In other words, a principal can make or break a school. Scholars often talk about the importance of teaching and the skills necessary for teachers. They speak less about the importance of principals in controlling or managing school resources. In fact principal is the person who is managing the school resources, including teachers and infrastructure facilities in the school compound. This paper analyses the importance and best practices of school principals in general and school principals in Texas in particular.
This paper stresses that democratic way of functioning by the princ...
5 Pages(1250 words)Essay

Stress among Schools Principals

... investigative research has gone into this specific field. Therefore, this research will be of utmost importance to the education system management-structures who are concerned about the welfare of school principals. Proposed Research Methodology The research will take the advantage of technological advancement and therefore use questionnaires that will be sent through email to various principals. This will make it possible to interview a large number of school principals more conveniently and cost effectively. Article 1 Review In his paper entitled “School Leaders: Changing Roles and Impact on Teacher and School Effectiveness,” Mulford engaged different perspectives that change has brought into school leadership and management. The paper...
3 Pages(750 words)Research Paper

Accounting principals

...Accounting principles There are a number of accounting principles which must be taken into account when looking at a business and determining whether or not it is a going concern. Among these items are: product cost, performance measurement, transfer, pricing, outsourcing, union and budgets. In this assignment I will briefly describe the importance of each of these items and situate them withing a business and describe why they are important to account for. Product cost For a company that sells products, few things are more important to consider than the costs of that product. If a product is priced too high, few people will buy it; if it is priced too low than many people will buy it but the company will make no money. The key... principles...
2 Pages(500 words)Essay

Stressors and Stress Management Mechanism Among First Year Principals

...Stressors and Stress Management Mechanisms among First-Year School Principals Prospectus Ernestine Young of South Carolina Introduction School principal ship is increasingly becoming more important and challenging. The principals have to large learning institutions with high population of students. They have to manage the infrastructure, development projects, maintain high levels of discipline, and at the same time, deliver exemplary academic results at these times of rising academic standards. They have to meet various needs of stakeholders such as parents, school management boards, teachers, students, education departments, society, as well as political interference. They are the school’s mentors, discipline models, managers, pace...
2 Pages(500 words)Essay

Agents & Principals

... Agents & Principals In a business environment, two people have a great relationship in terms of undertaking day today activities. These are an agent and a principal who often find themselves in situations that join them together, something that requires a proper establishment of a strong tie and a linkage. As Miller and Jentz (2007) have noted, there is a creation of principal-agent relationship after which there follows distinct duties that both parties have to perform. It is worth noting that the duties are in accordance with their code of conduct that governs them. Moreover, agents have a corresponding right to the duties of the principal and the reverse is true. Principals employ agents to buy or sell their property on their behalf...
1 Pages(250 words)Essay

Quality Management principals

...Quality Management Principles al Affiliation) The quality system and the management principles There should be a strategic study that the business objectives are met through a perfect management system. A quality management system that perfectly fits the enterprise leads to the integration of a company’s extensive operations that encompasses great profits. Quality management principle can therefore be best defined as; the comprehensive and major set of rules or beliefs for the top. It also entails operating an organization aimed at constantly facilitating the performance over a long period of time by focusing on clients while addressing the issues of each and every stakeholder (Robbins & Coulter, 2012). The list of eight...
2 Pages(500 words)Essay

Implementing Schedule of Time Management

...Running head: PHASE 5 INDIVIDUAL PROJECT PHASE 5: Individual Project Affiliation October 2008 How often have you heard it said that planning is waste of time? No sooner is the plan completed than someone comes along to change it. These same naysayers would also argue that the plan, once completed is disregarded and merely put on the shelf so the team can get down to doing some real work. To people management, we mean the planning activity that involves deciding on the types of people in form of resources that are required to fulfill the requirements of the project. In other words the types of skills and number of workers we need to complete the project (kwysocki, 1997). Whenever we talk about the methods involved in the project management...
6 Pages(1500 words)Coursework

Change Management

... of these, management must go out of their way to deal with organizational resistance to change because even the most carefully laid out or well intentioned changes can still meet resistance. Subsequently, an organisation’s ability to gain benefits from their change efforts is largely affected by their ability to create environments that encourage support and acceptance from other members of the organization. (Coetsee, 2003) Definition and application of resistance to change Some authors assert that resistance to change my be defined as behaviour that human beings depict when they are attempting to protect themselves from the effects of change; these effects may be real or they may be imagined depending on the situation under consideration...
10 Pages(2500 words)Coursework

Customer Relationship Management

 Consumers started looking for variety and lower prices. Through the use of technology, such customer tradeoff against variety and prices is not necessary. The US life insurance industry is large, mature and dominated by a number of large companies and this industry has been one of the early adopters of computer technology (Subramanian & Chatterjee, 2007). The advent of the CRM systems changed the landscape of the insurance industry.

The health insurance organizations use CRM to prepare health proposals and process applications in a much faster and accurate way. The organizations are better able to understand the needs and habits of the customer and provide more efficient service. Companies are able to integrat...
9 Pages(2250 words)Case Study

Diversity Management in Organisations

...Managing Diversity in Workforce Contents Introduction 2. Diversity Management: Challenges and Benefits 2 3. Managing Diversity 3 3 Significance of Involvement culture 3 3.2 Impact of Organizational Ethnicity on diversity 4 4. Best Practices to Manage Diversity 4 5. Conclusion 5 6. Bibliography 6 1. Introduction “Diversity” characterizes the massive amount of individual divergences that subsists amid persons. Workforce diversity is a gathering of the resemblances and discrepancies between workers in such sorts as “age, sexual category, cultural inheritance, physical capability and race.” (POLLITT, David, 2006) As of today, diversity in the place of work is widely acknowledged as an advantage that contributes to a business institution’s base...
6 Pages(1500 words)Case Study

Active Directory - Security, User, and Resource Management

Administrators make use of group policies to launch principles for desktop predilections and software. For many corporate information technology groups, concurrence with group policies to identify what software should be presented to each category of user, even without human intervention installing it on demand from a corporate server (Silberschatz, Galvin, & Gagine 2002. P. 838). The capability of the AD was introduced in the year 1999, its initial release was with the MS Windows 2000 Server Ed., additionally personalized to spread out functionality, security parameters and build up administration in MS Win Server 2003. The most recent better facilities and efficient edition of the AD are introduced in the Windows Server 2008...
6 Pages(1500 words)Report

The Management, Leadership and Teamwork Competencies Required by a Small Business Owner

On the other hand organizational leadership is defined as the ability based on the specific skill of an individual to lead his/her subordinates in a manner that pre-planned organizational goals could be achieved within the defined time-frame.

According to Burns (1978) and Bass (1985), transformational leadership has a set of category constructs such as values, morals, farsightedness, long term goals, principles, acute awareness about the dividing line between causes and symptoms, mission statements, strategic perspectives, and human resources. Similarly, they identify a set of category constructs in the transactional leadership also. For instance concentration on the task at hand, short term goals and tactics, confusion co...
6 Pages(1500 words)Coursework

Information Security Management

Security is a group of activities that include the policies, measures, and actions which are utilized to stop unlawful access or alteration, theft, and physical damage to information or computer. Security can be supported by an assortment of techniques and tools to safeguard computer hardware, software communications networks, and data (Laudon & Laudon, 1999, p. 502). In the modern age of information technology, there are many threats happened for organizational information. We need a security model that has the ability to manage and secure our information reserves. Technical administrative safety /security measures like security plans, actions and techniques are the main practices for the organizational information security m...
10 Pages(2500 words)Research Paper

People, Organisations and Management

Organizations and their management styles have evolved to a great extent in the service and manufacturing industry over the last century, and so have been the concepts of management and its functions. These evolutions can be traced to significant developments brought about by the industrial revolution, scientific management principles such as Taylorism and Fordism, transition of feudalistic to capitalistic approach and others in different sectors of manufacturing industries. However, the beginning of the industrial revolution was characterized by a rigid hierarchical bureaucratic way of organizing business enterprises, a style prevalent even today but only in military service organizations. Nevertheless, the manufacturing and busi...
8 Pages(2000 words)Assignment

Self Assessment: Conflict Management Style

...Please indicate Self Assessment: Conflict Management Style The assessment on conflict management that I took suggests that I am the type of person who tends to cooperate and work with people to achieve a desirable outcome. It suggests that when I am faced with a conflicting situation, although I listen and consider other viewpoints included in the discussion, I carefully evaluate and analyse every detail in accordance to my own. It depicts that I welcome other ideas or arguments but not easily swayed by them for I tend to make my point be heard and accepted as well, creating a really interesting discussion that in turn promotes a win-win situation. Furthermore, the assessment also indicated that second to collaborating attitude, I also...
7 Pages(1750 words)Essay

Management Theory and Practice in the Early Childhood Education Industry

...Management Theory and Practice in the early childhood education industry This Report applies management theory into practice in the early childhood industry, especially in the context of women leaders. Management issues play a significant role in the academic sector, because early childhood professionals need higher levels of motivation in order to avoid burnout . As pointed out in a study by Osgood and Halsall (2007) where they carried out research to examine the position of women in leadership or management positions, a “glass ceiling” exists for women in the academic setting, which could significantly impair motivation. Since many of the individuals employed in the early education sector are women, addressing this issue is even more...
6 Pages(1500 words)Coursework

Assistant Principals and Teacher Evaluations

...Order 479660 Topic: Assistant Principals and Teacher Evaluations Introduction An assistant principal assists the principal and usually takes upadministrative duties in the absence of the school principal. The rank of an assistant principal has been made competitive since it is the prerequisite of becoming the principal in most public schools. According to Glanz (2004), an assistant principal must have certain leadership qualities acquired foremost through the long process of formal schooling and work experience. Reports by Marshall & Hooley (2006) underline the importance of academic prowess in assistant principals working in public schools as opposed to those in the private ones. In their views, the minimum acceptable credentials...
10 Pages(2500 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Principals of Management for FREE!

Contact Us