Client Quality Meeting - Essay Example

The problem, therefore, is not that strategic planning does not work but that the paradigms that we have been using before are not right for new situation and environment. The first step has been to identify the pieces that must at least be understood before we can successfully begin. The next step, then, is to develop an idealized, generic model that gives us a clear idea of the whole that we are shooting for when we begin implementation. It must be specific enough to allow us to identify action steps.

At the same time, however, it must be general enough so that any type of organization can apply it effectively (Knack, 2004). In order to be more successful, we need an approach that helps replace or combine our short-term orientation with a long-term one; discourages in-house competition for resources; helps generate consensus on priorities; encourages the necessary integration; effectively reads and reacts to the organization's increasingly turbulent environment; and does not impose unrealistic demands on those required to translate corporate objectives, as defined, into reality. (a) Process standardization The question arose of whether maintenance should have a team of its own or whether representatives should act as a resource to the other divisional teams.

With input from the heads of PS&D and maintenance, it is eventually decided that this function should have its own team and should deal initially with issues internal to its own operation. This arrangement would allow maintenance personnel to concentrate first on their own procedures and equipment needs. It would allow them also to design, from their own perspective, the desired relationship with the storeroom and the production units they served before involving other stakeholders (Johnston 2003).

A major purpose of the team building effort is to improve relations between the hourly work force and management. Having the two sides join together in a problem-solving effort is a step in this direction. The quality control consultants should meet with the team and review its conversations with the department supervisors.(b) New technologies Information technologies must be integrated into the entire production process (from initial designs through marketing to final sales and supporting services such as maintenance).

To do this requires the office, the factory, the retail store, and the repair service to have workers with levels of education and skill they have never needed in the past. Every production worker must be taught some principles of operations research to employ statistical quality control. (Frame, 2003; Senior,2001).V Expected Quality Standards Action- Guest speaker, discussion; Time - 30 min What are your expectations about product quality and control Do you agree with our strategic