Customer Services in Financial Organisations - Case Study Example

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Summary

The paper "Customer Services in Financial Organisations" discusses the fact of HSBC bank success, it's drawbacks in client services, suggestions for improvement in those areas. Once HSBC overcomes these shortcomings, they will be able to upgrade their customer services and gain on their market share…

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Subject: Marketing
Type: Case Study
Level: Undergraduate
Pages: 8 (2000 words)
Downloads: 0
Author: obie38

Extract of sample "Customer Services in Financial Organisations"

Organisational Ethics in OPEN24

'All organisations begin with some sort of Vision, an initial spark which causes its creation.... 'All organisations begin with some sort of Vision, an initial spark which causes its creation.... The author states that the team of financial advisors is highly focused, trained up and very aggressive sellers, they concentrate on non walk-in customers and their objective is the selling of business loans.... In this sense, organizations can be distinguished into two fundamentally different sets of objectives: The team of financial advisors is highly focused, trained up and very aggressive sellers, they concentrate on non walk-in customers and their objective is the selling of business loans....

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Service Quality Management

organisations operating in the service industry have to concentrate on meeting five performance objectives in order to meet their service delivery requirements.... Whilst organisations in the manufacturing industry have to concentrate on manufacturing goods and have little customer contact, organisations in the service industry have to work intensively with their customers.... ervice organisations have to do things right all the time in terms of satisfying customers and setting competitive pricing structures....

12 Pages (3000 words) Essay

Hospitality Service Management

Basically, organisations aim is to retain customers in patronising their services offered and the target of increasing the number of loyal customers and eventually increasing the organisation's revenues.... Utilizing service management for proper handling and delivery of services is the aspect which the services industry must set a priority in their areas of concern for promotion and company's growth - including industries in health care, caterers, manufacturers and suppliers, tourism and financial services....

6 Pages (1500 words) Term Paper

Strategic Marketing Plan: Radiant Services Company Inc

are retention of existing customers by delighting them, seek to grow along with companies that employ less than forty employees and diversify into other areas of the financial services market.... RSC considers that its service offering of tax planning would help it build long-term relationships with its customers by making the company an indispensable integral part of management and financial planning.... RSC's customers appreciate the value of taxation and financial planning and are cognizant of the lost opportunity costs if they do not seek expertise in these areas....

11 Pages (2750 words) Term Paper

Balanced Scorecard: An Approach for Application in Public Sector Organisation

financial perspective encompassing the implementation of a corporate database for processing the information in a centralized and automated way.... customer perspective focusing on customer needs and customer satisfaction 3.... This paper brings out an evaluation of the Balanced Scorecard model as applied to a public sector organization together with the implementation of the system as well as its operation....

8 Pages (2000 words) Term Paper

Organisational Ethics in the Company Open24

All organisations begin with some sort of Vision, an initial spark which causes its creation.... The team of financial advisors for the case of Open24 is highly focused concentrating on non walk-in customers and their objective is the selling of business loans.... The product is supplied by sales people that are qualified financial advisors who visit potential customers at their location, at their convenience, and provide them with all the banking services and products that they may require....

10 Pages (2500 words) Essay

The Importance of Strategic Planning for Nonprofit Organisations

Nonprofit organizations providing domiciliary care services need to work in collaboration with many external agencies such as Trusts who fund, clients, the general public, government regulators, etc to run their operations, and this requires a commitment by all associated agencies and groups to realize a shared vision....

9 Pages (2250 words) Term Paper

Financial Analysis

The company deals in financial products and competes within the global financial services industry.... The paper "financial Analysis" presents that it offers an insight into the 'Management Accounting' techniques.... The cost of the products or services is calculated considering all the activities, relevant to the products.... number of companies use 'Activity-Based Costing' to identify and allocate the cost of the products or services....

6 Pages (1500 words) Case Study

Customer Services in Financial Organisations - Case Study Example

Extract of sample "Customer Services in Financial Organisations"

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