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Best Buy Canada - Essay Example

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Summary
Going back to the store the sales supervisor directed me to call corporate as he thought I was lying. Making matters worse, I was instructed to a protection plan rather refunding or…
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Best Buy Canada
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Best Buy Canada Best Buy Canada Company Does the Best Buy Company honor its refund and exchange policy? Yes No Explain your answer
I recently bought a Lenovo Edge on mother’s day only to notice the screen was faulty. Going back to the store the sales supervisor directed me to call corporate as he thought I was lying. Making matters worse, I was instructed to a protection plan rather refunding or exchanging the laptop
How ineffective is the online platform and has the customer care personnel made effort to resolve your grievances?
I once tried to purchase a laptop from best buy company online platform but the page glitches the error icon and the sale and buy icon as well disappears. Upon contacting the executive officers, little was done to correct the situation.
How long does it take to make an order via live personnel?
Less than 2 minutes
Between 2 and 5 minutes
Over 5 minutes
Does u think that best buy company’s products are overpriced in reference to the competitors?
Yes
No
Explain your answer
Best Buy Company offers good quality products but their prices are usually high to their competitors. I recently bought a Samsung S5 for USD 545, which was elsewhere retailing for USD 500
Have you experienced a case where the company has failed to fulfill on their promotional give away?
Best buy had advertised free wireless charger for every Samsung S6 purchased. I recently bought the phone online but the charger was not delivered. Upon enquiry was informed that it was valid for the pre purchase, which was not the case
How do you rate the sales staff skills?
Excellent
Good
Average
Poor
Do you think the company is doing enough to retain its customers?
Yes
No
References
Ferrell C, John F (2014) Business Ethics: Ethical Decision Making & Cases. New York NY: Cengage Learning. Read More
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