Stovall home products case - Essay Example

Stovall Home Products Case Affiliation with more information about affiliation, research grants, conflict of interest and how to contactStovall Home Products1247, Oak AvenueSt. Louis, MO 00000Toll Free Telephone: 1-000-523-7777Fax: 000-523-0000March 7, 2013ToMs. Anne J. Thompson2567, Gulf Shores WayTallahassee, FL 00000Dear Thompson,Thank you for allowing us to examine your issues regarding your White Spotique Jacket material turned as ugly yellow after using White – n – Brite Liquid Bleach, Thompson.

We learned from your letter that you have used this liquid bleach as a spot remover. However, in the label directions it’s clearly been mentioned that White- n- Brite liquid bleach cannot be used as a spot remover. Also one needs to check the manufacturer’s care tags and directions for cleaning instructions before using the bleach for fabric with special finish. We learned from the manufacture Sport Togs that the new Sportique was made of cotton-polyester and treated with resin-based, stain resistant finish and is not compatible with bleaches either dry or liquid.

We are sorry for the inconvenience caused for you in this regard and there is more effective solution available to remove stains from resin based finish. Please note, Mix the ingredients with one gallon of cold water, two tablespoon of sodium sulphate and a half cup of white vinegar thoroughly. Afterwards, immerse the whole jacket for about 20 minutes, then rinse the jacket by hand or run it in washing machine with water only, do not add anything at all and hang the jacket to drip dry. Sodium sulphate can be purchased either from a drug store or a photo supply shop.

One more alternative solution is also available. You can send your Sportique jacket to us and we have many alternatives to work on it, it will take a couple of weeks’ time. If you are willing then do send it to us and Stovall will pay the postage. Please let me know whether you are going to treat it by yourself at home or sending to us. Do reply within Ten days; also I am enclosing some of our publications/products, it will be useful for you.Best Regards,Helen AndersonLandry Products Service ManagerEnclosures: 1.

Window-Fresh – New formula single use packets 2. White-n-Brite Tough stain Tips 3. White –n-Brite’s Permanent Press Laundry GuideCC: Carol Smith, Director Consumer Services Department and Tom Simmons, White-n-Brite Brand Manager.Website for “Negative Message Writing” (Writing Negative Messages, 2002). is used for learning about how we have to communicate the negative messages in various situations and it also involves various legal implications. In the above situation the problem is caused by the consumer not Stovall’s even though we need to treat the customer based on positive approach.

So we have mentioned quite clearly the cause for the issue and also suggesting her some possible solutions to get rid of the problem. If she is not able do to it at home, Stovall is willing do to for her at Stovall’s cost. The above information can be arranged as per learning from the website.I referred a book for “Writing an effective business letter” (Writing An Effective Business Letter, 2013) for learning letter templates. Based on their template only, I had drafted the above letter.

Reference ListWriting Negative Messages. 2002. Retrieved from http://homepages.wmich.edu/~bowman/badnews.html Writing An Effective Business Letter. 2013. Xerox. Retrieved from http://www.office.xerox.com/small-business/tips/business-letter/enus.html