Cap task 3 step#1 - Term Paper Example

MBA Capstone Project Cap Task 3: New York Downtown Hospital New York Downtown hospital is a community teaching hospital associated with the impressive New York Presbyterian Healthcare scheme and Weill Cornell Medical Institution (Downtownhospital.org). This is one of the “acute care New York hospital situated in and serving the people of Lower Manhattan” (Downtownhospital.org) New York Downtown hospital is presently recognized for the provision of regional healthcare services to more than 120,000 residents in Manhattan region (Preston, 2010).

It also provides a complete matching set on healthcare services to the inhabitants and visitors of New York City. The duty of New York Downtown hospital is to have a positive influence on existence and health of persons and population through issuing quality services directed by Christian values. This hospital employs the best physicians and nurses who issue patients with splendid health care in state-of-the-art skills. The only problem it is facing is the fact that it has a lot more clients than it can serve.

The customer service seems inefficient not because the doctors and nurses are not skilled, but because of the excess number of patients being received on a daily basis. Effects of the Problem on New York Downtown HospitalThis problem is affecting the efficiency and of operation of the New York Downtown Hospital in many ways. First, the organization is receiving large numbers of patients with related problems that sometimes are unable to handle. Second, several people in the region are losing their lives due to this poor attendance by the doctors and nurses who are forced to rush on their services in order to attend almost all patients.

This is a major challenge that requires a quick solution to save the lives of the Manhattan residents. The problem also causes distrust among the Manhattan patients who feel they do not receive effective treatment they deserve (Preston, 2010). New York Downtown hospital has been conscious about this challenge for some time and has put into practice some measures to lessen the prevalence and if possible, curb the problem. The problem has brought fourth other effects like poor customer service and poor sanitation which lead to other complications.

The Broad Problem StatementThe broad problem statement is how to curb the effects related to this problem. People are losing their lives which can be saved if correct measures are put in place (Preston, 2010). Individuals in the Manhattan region are still dying of poor sanitation, and related diseases. Most of them also lose their lives from poor services they receive due to the haste employed by the doctors and nurses in the hospital. The problem is how to fight these challenges facing the residents of the Manhattan region.

All eyes are focused on New York Downtown hospital because it is the regional provider of health solutions. The persistence of the problem has made the organizational management come up with means of curbing the effects of these risks (Preston, 2010). The hospital management has asked the involved persons to assist in finding a resolution to this predicament. That is why I am coming up with the solutions to the problem. Functional AreasThere are three main functional areas that can help resolve the problem at hand.

Firstly, the New York Downtown hospital must ensure it plans to expand by building another hospital in the area because if it decides to employ more doctors and nurses, the resources will not be sufficient. It has to come up with another structure and employ new doctors and nurses to attend the patients in Manhattan. Second, the hospital must come up with a system to educate or raise awareness of the residents concerning means of eradicating the challenge of poor sanitation. Cleanliness always begins with the individual (Preston, 2010).

Lastly, New York Downtown hospital has to work closely with the United States Health Department to come up with mutual solutions to these challenges because they affect the entire country. The Manhattan people belong to the United States country and deserve to be taken care of by the country. ReferencesDowntownhospital. (n.d.) Retrieved from http://www.downtownhospital.org/Preston, M. H. (2010). A journey of faith, a destination of excellence: Aver Hospitals first century of caring. Virginia Beach, VA: Donning Company Publishers.