The function of marketing has evolved from a one-way functional discipline to an interactive process. The effectiveness of marketing is determined by how marketers are able to reach out to the consumers…
Download file to see previous pages...
Despite these shifts, it is not known to what extent social media has impacted marketing as a function. There appears to be a gap between marketers’ claim and consumer expectations. Thus, with the aim to evaluate the efficiency of social media on marketing, three objectives were set for the study. After extensive literature review, qualitative primary data was gathered through questionnaire survey administered through the Internet. All three objectives of the study have been achieved. Social media has transformed the marketing process; it has transformed the way people interact and communicate. Social media has been able to leverage relationships, enhance communication and interactions between marketers and consumers. User-generated content has become a powerful source of information and has affected how marketers influence consumers. Customer engagement on the social media has made this function dynamic. This has brought a shift in consumer attitude and behavior as consumers rely on user-generated content to make their purchase decisions. Consumers think positively about companies that have their own web space and blog, and about those companies that are alert and responsive to consumer posts. Based on consumer perceptions, two main attributes that could enhance social media marketing have been identified. These include transparency in information thereby leading to trust, and making the advertisements more personal and carrying an emotional appeal. Marketers need to recognize that social media marketing cannot be a standalone strategy as consumers seek a seamless experience across all channels. The study concludes that social media has definitely changed the way marketers present their brand and communicate with consumers but the scope and potential of social media in the marketing function has yet to be exploited. Recommendations for further study on the subject have been made. Table of Contents Chapter I Introduction 1 1.1 Background 1 1.2 Rationale for Research 2 1.3 Research Aims and Objectives 4 1.4 Scope of the Study 4 1.5 Structure of the Study 4 Chapter II Literature Review 6 2.1 Chapter Overview 6 2.2 Definition and concept of social media 6 2.3 Social Media Platforms 7 2.3.1 Social networking sites 8 2.3.2 Blogs 8 2.3.3 Twitter - microblogging 9 2.3.4 Video Sharing 9 2.3.5 Photo Sharing 10 2.4 Social media and marketing 10 2.5 Impact of social media on marketing 15 2.6 Changes in purchase behavior 17 2.7 Consumer benefits through social media 18 2.8 Customer Expectations on social media 19 2.9 Chapter Summary 20 Chapter III Methodology 22 3.1 Chapter Overview 22 3.2 Research Philosophy 22 3.3 Research Approach 22 3.4 Data Collection Method 23 3.5 Data Analysis 24 3.6 Limitations of the Study 25 3.7 Ethical Considerations 25 3.8 Chapter Summary 26 Chapter IV Findings 27 4.1 Overview 27 4.2 Findings 27 4.3 Chapter Summary 32 Chapter V Discussions 33 5.1 Chapter Overview 33 5.2 Effects of social media on Marketing 33 5.3 Changes in consumer behavior 35 5.4 Attributes that could enhance social media marketing 37 5.5 Chapter Summary 40 Chapter VI Conclusion and Recommendations 41 6.1 Conclusion 41 6.2 Recommendations for further research 43 References 45 Appendix A 48 Figures & Charts Figure 2.1 Social Media Triangle 7 Figure 2.2 Traditional Marketing 11 Figure 2.3 Social Media Marketing 12 Chart 2.1 Why consumers share their experiences? 19 Chart 4.1 User-Generated Content in Purchase Decision 28 Chart 4.2 Consumers’ Impression of Responsiveness 29 Chart 4.3 Consumer Awareness of Social Media 30 Chart 4.4 Consumer Suggestions Chapter I Introduction 1.1 Background The function of marketing has evolved from being a one-way
...Download file to see next pagesRead More
Cite this document
(“Impact of social media on marketing Dissertation”, n.d.)
Retrieved from https://studentshare.org/marketing/1498447-impact-of-social-media-on-marketing
(Impact of Social Media on Marketing Dissertation)
“Impact of Social Media on Marketing Dissertation”, n.d. https://studentshare.org/marketing/1498447-impact-of-social-media-on-marketing.
According to the report increasingly firms are devising new methods to attract and retain customers over a long period of time, such as innovative sales techniques, increase in sales and reducing the service costs. Social media promotes the free exchange of information among people. A number of the social media technologies are still in the nascent stage of development.
The discussion seeks to answer the questions: Do the clubs use e-marketing techniques to engage fans? To what extent are these techniques useful in increasing revenues of the clubs? How frequently do clubs interact with their fans? What is the impact of branding and brand value on fan preference? What is the role of social media in e-marketing within the European football clubs?
d me in making this project realizable. A big thank to all my friends who helped me to collect data for the survey. And special thank to my supervisor, who was very supportive through the process. Despite all the difficulties I was through, my supervisor was always there, supporting me.
They are found to be increasing their sales as well as revenues with the effective implementation of social media strategies. Along with this, companies have also been learnt to be implementing social media networks for the purpose of escalating brand awareness and likewise improving brand image.
Various internet sites have emerged like MySpace and Facebook. They are designed to create a profile containing personal information that others can view. These networks facilitated individuals to create social networks with thousands of people. A while back, these websites posed little known threat to personal privacy, but users comfort level changed.
Scholars and researchers of consumer behaviour have determined a number of various kinds of consumers who are more expected to communicate information about a product or service, and who have a tendency as well to wield influence and pressure over other consumers.
Many countries in the Arab region have been subject to tyranny and anarchy for decades. The youth have taken to protests and one of the very significant platforms they have used is the social media. Platforms such as Facebook and twitter have revolutionized how people cooperate, collaborate and protest.
The result and discussion of the study indicated that there are five social platforms actively used and popular among fashion consumers in Nigeria. These social media tools included: Facebook, Twitter, Youtube, Pininterest, and Instagram. According to the survey results, an average age of the respondents was in the range between 22-24 years old, with a prevailing number of females (82%).
Alongside it has increased the power of customers towards the products and services from businesses. With this defining and governing of social media at work, the study assessed the impact of social media on the customers of Span based fast fashion retailer ZARA.
Today, in every walk of life, media plays a dominant role in improving and providing better quality and standard of living.
The Mass Media has developed great significance in today's world. So much so that Daniel Lerner calls them 'mobility multipliers and Wilbur Schramm, well-known authority of communication addresses them as 'magic multipliers'.
10 Pages(2500 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Dissertation on topic Impact of social media on marketing for FREE!