Structuring the Management Team in China - Essay Example

The diversity in China will allow for cultural integration among employees. Some of the cultural practices can be integrated into the running of the call center to provide rich services. In addition, the large population in China will provide customers and this will lead to the efficiency of the technology firm. Investing in industrialized countries such as China can lead to the formation of allies that can facilitate the importation of required raw materials.
Structuring the management team
Call center management depends on the size of the call center and its structure (NAQC, 2010). Montenzuma Inc is a small technology firm and will require a small call center. A small call center would require a telemarketing manager and a supervisor to manage the staff. In addition, technical staff to keep the servers running. The manager in charge of telemarketing should be in charge of selecting new marketing areas. The supervisors elected are charged with the role of managing and coordinating the staff. The technical staff is charged with the role of ensuring that the telemarketing process runs without any hitches. Once a person has made a clear outline of the management team, the next step is to hire qualified personnel to fill the positions. The telemarketing manager is the highest-ranking position. In addition to selecting new marketing areas, the telemarketing manager is responsible for his/her company is competitive. A telemarketing manager is responsible for staff motivation and staff retention. Thus, while hiring a management team it is crucial to hire a telemarketing manager who can provide the required drive force to the staff under him/her.
There are various skills that an individual should consider while hiring a management team. The first quality is that the people to be hired should exhibit strong leadership skills. In a call center, a number of people are employed to tend by the phone and carry out marketing. Thus, the management team should be able to steer the staff into creating new marketing opportunities. Telemarketing largely depends on the staff having good communication skills. They should be able to convince people to buy their products over the phone. Good communication skills should originate from the top management and trickle down to the staff. Good communication skills ensure a good working environment. This will ensure that the staff feels contented with their work and they will give a large output. In addition to good communication skills, the staff and the management team are expected to have good telephone techniques (Fluss, 2005). Telemarketing involves selling products over the telephones and good telephone skills will ensure increased sales.
The management team should also be friendly and easy to work under.

The company can organize out of office activities to enhance friendly interactions between the staff and the management team. This helps in improving the working environment ensuring maximized output by the employees. A friendly working environment is also important for staff retention and this cuts the unnecessary cost to hire and train new employees (Jeffcoat, 2006). The management team should also be in a position to be accountable for the performance of their team. A good performance can be achieved by having the management team working hand in hand with the staff (Sharp, 2003). Above all, the management team is required to completely understand the industry that their main company is involved in. This will help in seeking new customers and running the call center effectively. By outlining the above requirement for the management team, identifying individuals with the required traits will be easy. The management team should be tasked with the role of hiring the staff to work under them.
Conclusion
While setting up a call center, it is advisable to consider aspects such as availability of labor and space. China provides a perfect location for any firm that wishes to expand its operations. China can provide the raw materials required for technology products. China has a large population that can provide both the labor and market for the products. In terms of labor, China is renowned for providing relatively cheaper labor compared to other countries. The cultural diversity of China will also contribute to the cultural richness of the mother company. Thus, while choosing a country where to set up a call center it is important to consider the potential of the candidate countries. The management team will be responsible for the success of the call center.