Management Communication - Assignment Example

Management Communication Name: Course: Professor’s name: University name: City, state: Date of submission: Management Communication B2. An informative presentation focuses on informing the relevant audience usually concerning a specific topic. On the other hand, a persuasive speech has a chief aim of persuading the identified audience to be involved in the performance of a certain activity or convince the public to adopt a specific belief or opinion as relayed by the speaker. Most of the speeches usually make a combination of the two kinds of speech. The two types of presentation are related, but there is a variety of distinctions that arise. The main difference as stated initially lies in the end goal associated with the speaker and what the presenter intends the public to believe in or leave with. Informative speeches, however are usually identified as the most prevalent. Their main goal is to supply the audience with relevant Intel and facts (Hamilton, 2014, 99).The information can be in various forms like statistics, facts or utility of other kinds of evidence. In the case of informative presentations, the speaker does not tell individuals what they ought to do with the given Intel, but the goal of the speaker is to enhance comprehension among the public. For example, academic lecturers are usually classified under informative speeches because the presenter attempts to present various facts to the identified students to enhance their understanding ability. Usually, informative speeches are considered boring and overdrawn as their goal is not to bring entertainment and excitement to the audience but to provide knowledge to the public. On the other hand, persuasive speeches use Intel, but they are designed to convince the audience of a certain viewpoint. The end goal of such kinds of speeches is to enhance a certain view among individuals. They mostly utilize the art of emotions to convince their public (Hamilton, 2014, 99). It is evident that unlike informative speeches, persuasive speeches rely on emotion more than adequate facts. An example of a persuasive speech or presentation is a sales pitch. B4.An example of an informative speech that is related to industry is that by Sarah Putnam on the topic ‘The Titanic.' Its general purpose was to inform the relevant audience about one of the most prominent tragedies in the world’s history, the Titanic. In the introduction part of the speech there is clear statements that give an overview of the entire speech and is presented in a captivating way hence the topic appears unique and also interesting. In addition, it is something that the public easily relates with. The speech is effective in that it states clearly its chief goal and goes ahead to carefully and comprehensively describes the specific subject in a mannerism that is essential in assisting the audience in comprehending the subject and gaining knowledge of the topic. An informative speech is made up of three sections in which there is the conclusion part as the last part which acts as a summary of the entire speech and in a way restates the thesis. In other words, it is utilized in tying all of the feeble ends under one knot. However, in this sample speech, the conclusion is not done accordingly and appropriately. It is too short and does not really summarize the speech fully and perfectly. Therefore, I would work on the conclusion part to make a good ending to the speech and cover up the flaws that might have occurred in the body of the speech. I would do this to enhance comprehension among my audience. https://www.cmich.edu/office_provost/academicaffairs/cbtc/documents/sampleoutlines.pdf B7.To enhance the art of persuasion, researchers came up with six principles of persuasion among which there is the principle of consensus. The six identified principles are considered to be universal and adaptable to several contexts and surroundings. I think and can provide evidence that the principle of consensus in most cases during the art of persuasion usually work. Testimonials or reports associated with the first person to be involved in the purchase of a product are considered very strong and greatly persuasive. Individuals usually look to each other during the art of making a buying decision. The herd mentality is considered a powerful force in humans. People go for that product that everyone considers to be great as they assume that majority wins. It is, therefore, evident that most individual usually makes decisions in relation to making purchases on the basis of the path of the herd. It usually happens in cases where individuals lack enough Intel (Harteis, 2014, 65). This principle of consensus can, therefore, be identified as the tendency of a certain individual to follow the lead associated with a certain group or some peers. Personally, in some cases, I get entangled in such kind of persuasion where I end up buying a product simply because the majority of the people are buying it and it seems great for them. It has occurred several times. B9.Effective business associated communication involves the art of persuasion. Salespeople, lawyers and even politicians make their living by utilizing the art of persuasion. Persuasion is considered an important aspect for leaders as well. Persuasive communication entails five major things among which are the calls to action. This type of presentation does not only entail stimulation of interests among individuals but also has an intention of getting persons to carry out an activity with the aim of enacting change on their behavior in most cases. Calls to actions are usually part of the art of implementing decisions. Under the call of action, there is adoption, discontinuance, continuance, and deterrence. Discontinuance involves the period of persuasion whereby a speaker convinces the public to halt the carrying out of an act, for example, to stop smoking. On the other hand, deterrence focuses on convincing not to commence something if they have not engaged in doing it already. When it comes to the art of persuasion, and one is caught up between the two forms of call of action, there is one that is more challenging than the other (Harteis, 2014, 65). On my point of view, I think the most challenging one is the art of discontinuance as it is difficult to kill a habit in a person. On the other hand, deterrence involves caution hence it is easier to implement. For example, if an individual has already stressed smoking it will be hard to stop him from smoking as he has already gotten addicted, but if he has not started it, it is easy to stop him from trying it by giving him the negative aspects of such an act. The old saying dictates that habit is second to nature and old habits are hard to die hence it goes without saying that discontinuance proves to be harder to enhance that deterrence. B11. Ethical persuasion the internal ability associated with human beings that enable them to treat other individuals with total respect, fairness and caring to enhance comprehension of them. In addition is with the aim of understanding the various phases associated with ethical persuasion. Persuasion can be ethical if it is done in accordance with the human rights and does not involve the art of deception. However, not all persuasion is usually ethical. In cases where the art of persuasion majors on the chief purpose of individual gain at personal levels which are done at the expense of other persons, this act is considered unethical in persuasion. Also, it can be considered unethical if it is carried out without the prior knowledge of the identified public. Coercion, brainwashing and also torture during the art of persuasion are usually considered to be unethical. If a persuasion is considered to be ethical, it seeks to attain three major goals which are the creation of resolutions, explanation of one’s viewpoint and exploration of the viewpoint associated with the other individual. Ethics are necessary for every aspect of an individual’s life. They contribute largely to image creation and retention. B13.An elevator speech is identified as a quick synopsis associated with one’s background and their experience. It is a short speech or presentation that helps an individual introduce him or her to career-related connections in a mannerism that is considered compelling. It is an effective way of sharing one’s expertise and credentials faster and appropriately with individuals who do not the person associated with the elevator speech. It can be used in cases where one is searching for a job usually in job-related fairs and career related expos or even online in one’s LinkedIn. In the link provided below, there is an example of a 30-second elevator speech. There are usually weaknesses and strengths associated with something. For instance in the first elevator speech by Samantha Atcheson, she is adequately eloquent and fluent in her presentation. In addition, she clearly and precisely gives a clear introduction about herself that is a good starting point of identifying the person to the recipients. However, at her conclusion part where she is requesting for help on how she her experience can be utilized in the organization she is writing to she uses a commanding tone that is not appropriate for official terms. She should have used a politer tone suitable for such an occasion. http://sfp.ucdavis.edu/files/163926.pdf B14.There are many occurrences that an individual has experienced occasions where words have been misunderstood. When it comes to the art of non-verbal communication, it becomes even harder to discern meanings. People can tell what others are trying to communicate or can interpret the message being relayed, however; there is no dictionary to interpret messages associated with nonverbal communication. Non-verbal communication is the art of passing messages without the utility of words but a combination of actions. It can be made up of gestures, facial expressions, posture, a tone associated with the voice and timing. Non-verbal communication usually entails the whole body. The aspect that the body occupies and dominates, the time associated with its interaction and how the body says it and does not say it. When people view non-verbal communication as a form of communication that is not verbal, their understanding of the art of communication is enhanced. It is because non-verbal communication is a fluid in that it is ever occurring unlike verbal which has a starting point and an end point. Words can be easily ignored and done away with, but if an individual misses out a certain gesture from the speaker, the main point might as well be missed out and hence make wrong, inappropriate conclusions. By viewing non-verbal communication as communication that is not verbal makes the audience more attentive during the art of communication. B16.Time is a great aspect when it comes to the art of communication. It is incredibly important as it enhances efficiency. In the current information age, time is far much ahead as it takes a greater position in communication enhancement. Decisions and communication is taking place at a faster rate hence enhancing quicker results to be attained. Technological advancements have brought about advancements in the art of communication. It has permanently changed expectations of individuals concerning information and responses (Fitzek, 2007, 43).It is evident in the aspect of media, personal related communication, and work. Speed in the performance of activities and communication is not anymore considered as a desire, but it is viewed as a necessity. Long time it was inconvenient in making phone class, but at the current information age, people are comfortable and can walk around with a variety of communication lines that are through a network of connections. Our computers, phones and also emails and text messages are all mobile currently hence no need for postal middlemen. Time has elapsed, and a variety of transitions have taken place due to the advancements that have occurred over time. People are no longer entitled or tied to having to think about official ways of relaying information with the aim of communication, write it down on the relevant material and send it to the relevant recipient. The quality associated with the art of communication has greatly taken a right turn together with speed involved. In addition, the quantity has increased over time. Individuals are highly and much more informed on current affairs than they were initially (Fitzek, 2007, 43).Furthermore, prioritizing has become more vital. Everything has become faster including political information unlike in the old days when it took about three days for such information to be relayed. The cycle has become efficient and convenient due to the immediate feedback. Therefore, it is evident that time has played a great role in the art of communication in the current information age and has enhanced a lot of positive changes including technological advancements that have enhanced efficiency in the art of communication. B17.Nonverbal communication is considered as an important aspect associated with the business communication. It occurs from the context associated with an interpersonal interaction to that of a public presentation. It is identified as being dynamic, challenging and complex context related to the art if communication. Learning and adapting to our surrounding is an endless journey and so is the art of understanding non-verbal communication. When an audience first spots a speaker, there are various assumptions and judgments that they make. They may include predictions on the potential of the speaker. Dressing captures the attention of the audience. If the speaker is dressed neatly and appropriately, he quickly gains the attention of the audience compared to when he is in torn and tattered clothes. B20.A crisis is a time associated with intense difficulty or hazard. In this case, it is usually essential for a viable decision to be made concerning the challenging issue or situation. There are some situations that arise where the individuals in question are not aware or lack a clue in dealing with a certain crisis. In such a situation, there is usually confusion and fear among individuals. In addition, great losses might be experienced which pulls down the net profit of an organization if it is business related. Some crises can be naturally occurring such as landslides and may cause a tremor in individuals. It is, therefore, important to prevent situations that might lead to developing to the crisis by carrying out various acts that are associated with curbing crisis issues. It is important to anticipate for any possible crisis and ask oneself questions regarding the situation. Thereafter, it is important to organize a crisis related management and communication group, and then be involved in the creation of a detailed plan that aims at communicating and being in a good position of controlling the relevant message to the associated media and the audience. In addition, it is essential to build one’s reputation before the occurrence of any crisis. It is important never to take chances of losing one’s credibility in relation to the media and the associated public. Furthermore, it is important to listen to what is being said from the media like for example about whether forecast or natural calamities. It will help to prevent the crisis that might occur when such natural calamities occur by taking the necessary precautions in time. For example to avoid the crisis that comes with landscapes one can choose to survey the land that they establish their buildings prior to the construction. B21.Self-disclosure is a process associated with the art of communication in which a single individual reveals information concerning himself or herself usually to another party. The Intel can be of various types like evaluative or descriptive. It can include thoughts, goals, failures and feelings. Social penetration theory posits that self-disclosure is associated with two dimensions which are breadth and depth. Both are considered to be very crucial and essential in the development of a wholly intimate relationship. Self-disclosure enhances the building of one’s trust to other individuals. When trust is created, it is easy to be left to perform duties solely without having to be supervised as one is considered responsible. In addition when a leader exercises the art of self-disclosure he or she build good relationship among himself or herself and his or her employees and hence activities are carried out appropriately. On the other hand, self-disclosure helps an employee to be issued with a task that matches his personality and likes and this increases the net profit of the associated business, institution or organization. Furthermore, the art of self-disclosure humanizes the leaders and managers associated in the business setting. In addition, it increases the satisfaction, performance, and longevity of an individual in relation to a certain organization or company. However, it should be noted that the art of self-disclosure should be carried out wisely to avoid information about oneself landing unto unauthorized persons. B23. Each and every individual should have a basic comprehension of five conflict management policies and strategies. They are accommodating which involves offering the opposite side whatever it requires or wants, avoiding, collaborating, compromising, and competing. Each organization or business whether small or large should implement a variety of strategies that will assist it in managing various conflicts that arise in the business (Dinkin, 2013, 76). However, among the five strategies, there are those I consider most suitable and favorable due to their convenience and efficiency aspect. It should be noted in any situation that entails more than a single individual; there is a likelihood of the rise of a conflict. Causes of conflicts are associated with ranging from philosophical distinctions to divergent goals to imbalances associated in the art of power. I think accommodation, avoiding and compromising are the most suitable and appropriate conflict management strategies (Dinkin, 2013, 76). The art of accommodating is essential as it involves giving the other party what they desire hence peace is preserved easily in this case. On the other hand, avoiding is also suitable because it seeks to put off any conflict in an indefinite way. When a conflict is ignored or delayed by either party, the conflict is peacefully resolved without any confrontation. Furthermore, when compromising is practiced acceptable and agreeable solutions easily enhanced and achieved. It is important for both parties involved in a conflict to wisely handle situations by using the identified strategies in an appropriate mannerism. B24.Management is an art that is practiced in most organizations and businesses. There are various management styles that are practiced by managers with the aim of improving efficiency in the business setting or company. There are various theories related to management styles which are theory X, Y, and Z. Theory X and Y were initially proposed by the prominent Douglas McGregor. He made suggestions that the manner in which managers’ deal with their associated subordinates involves a set of assumptions. Later, William Ouchi using the knowledge of Douglas came up with theory Z. As a manager in charge of an approximate a dozen employees, I would choose to employee theory Z of management in my style of management. I believe it is the most appropriate compared to the other two because here a manager understands that employees value and have the desire to build relationships with their fellow employees and their superiors. In addition, in this type of theory individuals have the ability to make perfect collective decisions through the art of consensus. Furthermore, in this case, the associated individuals are not only interested in material gain but have love and value for their respective families, culture, and institutions. Nonetheless, in this type of theory, it is easier to enhance and increase the performance of job tasks through the development of working facilities. In this case, I would make sure that all the working facilities are I the right and correct working order in a view to motivate my workers to work harder and smarter (Hamilton, 2014, 99).In addition, I would ensure that I create some time off for all of my employees so that they can have time with their families and relax. Furthermore, I would ensure that good cooperative relationship are created and enhanced in the organization which is an important aspect. References Top of Form Top of Form Top of Form Top of Form Top of Form Top of Form Dinkin, S., Filner, B., & Maxwell, L. (2013). The exchange strategy for managing conflict in health care: how to defuse emotions and create solutions when the stakes are high. New York, McGraw-Hill. http://www.books24x7.com/marc.asp?bookid=50537. Fitzek, F. H. P., & Katz, M. D. (2007). Cognitive wireless networks: concepts, methodologies, and visions inspiring the age of enlightenment of wireless communications. Dordrecht, the Netherlands, Springer. http://public.eblib.com/choice/publicfullrecord.aspx?p=371556. Hamilton, C. (2014). Essentials of public speaking. Harteis, C., Rausch, A., & Seifried, J. (2014). Discourses on professional learning: on the boundary between learning and working. http://public.eblib.com/choice/publicfullrecord.aspx?p=1783733. Ries, R. (2009). Principles of addiction medicine. Philadelphia, Wolters Kluwer/Lippincott Williams & Wilkins. Weiten, W., & Lloyd, M. A. (2006). Psychology applied to modern life: Adjustment in the 21st century. Australia, Thomson/Wadsworth. Bottom of Form Bottom of Form Bottom of Form Bottom of Form Bottom of Form Bottom of Form Read More