HR Recruitment Practical: A Flight Attendant - Assignment Example

1.0 Job Adverts Sourced from Just Develop It. 2017. Flight attendant. Accessed from http://www.justdevelop.it/flight-attendant 2.0 Description & Specifications 2.1 Job Description For this job opening, the employers is looking for a flight attendant that pays attention to detail; has an extensive focus on customer care and possess exceptional work ethics. It is expected that all of the applicants have extensive experience within a similar environment. The flight attendant’s month-to-month will depend on where the successful applicant is flying and, also based on the overall operational requirements. The roster includes early mornings; late nights, weekends and holiday-based work. There is a chance to have only single day duties or trips of more than one day, which means that the successful applicant will be flexible enough and very committed to the lifestyle of a flight attendant. The flight attendant is expected to be a position to; Extensively comprehend customers that travel with the airline- whether existing or those that have never flown before Exceptionally able to develop rapport and trust in a team and effectively contribute to the overall’s team performance Be able to adapt to any given level of situation that might present itself in a more sensible and warm manner Ability to discern and appreciate a diversified range of cultural diversity and sensitivity in regards to customers that would otherwise need additional help like in the case of children travelling alone; or people that are not able to communicate in English Language. Ability to adopt a caring approach whenever providing customers with such items as food, beverages and any other form of assistance that they might need on-board Easily comprehends the overall importance of hygiene standards that are inflight so that all areas of the cabin are deemed clean and healthy for the customers on-board Show intense levels of confidence in conducting safety procedures and first aid as is needed. 2.2 Person Specification Requirement Essential Desirable Requirement Essential Desirable Qualifications Achieved high school diploma Exceptional Microsoft Office Skills especially in relation Bachelor of Hospitability, Tourism, Public Relations, or Communication is entirely preferred. Fluency in Foreign Language(Chinese, Germany or French) is an added advantage Experiences 1 or 2 years working experience in a service occupation prior to becoming flight attendants Ability to work as an individual and on a team basis Previous engagement as a customer service attendant, sales and marketing positions that put applicants in close proximity to public and focuses on services will be given higher considerations. Skills & Knowledge Exceptional flight-related knowledge Ability to communicate in more than 2 foreign languages is preferred( Germany and Chinese) Competencies High attentiveness level Exceptional communication skills Top notch customer service skills Effective decision-making skills Ability to multi-task Problem-solver Professional demeanour Team player Ability to formulate effective teams Other Be between 163cm and 183 cm in height Hold a passport that is unrestricted to all destinations flown by the airline. 3.0 Resume Personal Information Sandra, N Porter 23457 Appleton Avenue Appleton, Manchester DOB: 3/2/1980 Email:nsandra34@gmail.com Mob: +4479087848 OBJECTIVE An enthusiastic professional individual with exception customer-focused service skills with a passion for improving passengers overall safety, security and provide comfort as an attentive flight attendant. PROFILE: High energy, exceptional team player with notable work ethics; flexible and dependable Holds a high degree for my display of professionalism and a concern for customer assistance Happy and warm especially in matters related to travel with minimal notice and fairly-known for excelling under a high pressure working environment Can effectively work with people with different personality types Ability to communicate in more than 3 foreign languages that include; Japanese, Chinese and Germany Work Experiences North-CDE Airlines, Miami- 2007 to present; worked as a lead flight attendant where my duties involved ensuring that there was top notch safety and satisfaction in accordance to the stipulations made by the FAA. Educational Background High School Diploma- North Appleton High School Annual Recruitment Certification Appleton Training Centre, Manchester Flight Safety Program Certificate- Porter’s Inflight Career Services, New York REFERENCES Available Upon Request 4.0 Assessment Criteria & Measures of Assessment 4.1 Assessment Criteria for Job Interview I. Demonstrates the ability to listen and effectively communicate with the customers II. Demonstrates the ability to maintain excellent attitude III. Demonstrates ability to multi-task IV. Demonstrates capacity to work as an individual and in a team V. Demonstrates a high degree of confidence VI. Demonstrates the ability to maintain punctuality VII. Demonstrates ability to deliver success in a pressurised working environment. VIII. Demonstrates ability to recognise the importance of customer service .2 Measures of Assessment Criteria High (5 Points) Medium (3 Points) Low (1 points) 1. Listening & Communication Skills Portrays an exceptional level of communicating in proper English languages and listens effectively prior to being allowed to respond Portrays that proper communication in English is limited to a certain degree and does not give enough time to listen prior to responding. Does not show clear and concise grasp of the English language and does not seem to listen attentively to panelists prior to providing responses to questions answered II. Excellent Attitude Portrays a capacity to treat customers exceptionally well and gives few examples of specific examples where that was achieved Portrays moderate understanding of how to go about treating customers and gives inappropriate few examples of how that was achieved Does not show that he/she understands how to go about assessing customer attitude at all III. Multi-task Shows that can work on more than one- inflight customer at any given moment successfully while providing few cases of how it happened Shows that can try to work on more than one inflight customers but inappropriately and using wrong approach Does not understand the concept of multi-tasking and does not provide any example IV. Capacity to Work as Individual and Team Member Shows exceptional efforts to accommodate other people’s opinions and integrate them effectively into their own to produce results Shows minimal efforts to work on teams and slightly engages others in their flight-related activities Does not show proper efforts to involve other people’s efforts into their own opinions V. Confidence Shows lots of confidence in the responses made. Engages panelists freely. Timid in providing responses and seems not engage panelists freely Does not engage the panelists freely and is only focused on providing responses only VI. Punctuality Portrays an ability to be disciplined and maintain time in particular scenarios developed by panelists effectively Provide limited ways for which to maintain time and how to deal with real-life situations Does not provide convincing ways for dealing with the scenarios provided VII. Work-related Pressure Shows efficiency in dealing with work-related pressures by proposing efficient tools that can be adopted in different situations Shows moderate ability to work in work-related pressure environments and understands little tools to do so. Fails to show knowledge of possible tools to be used in work-related pressures environment VIII. Customer-service capacities Shows understanding of different customer service approach that can result to positive outcomes Shows little or no understanding of customer-service approaches Is not fairly positioned to provide responses on this concept 5.0 Possible Criteria Questions to Assess Candidate in the Course of Interview I. Communication A. Where do you see yourself in this organisation in the next five or so years? II. Excellent Attitude A. How do you go about when you deal with extremely rude clients? B. Do your employees resort to you when seeking to solve a possible misunderstanding? III. Multi-task A. How do you go about serving customers in a situation where two or more customers need their both food and beverage items within a short-period of time? IV. Capacity to Work as an Individual or Team A. Do you think other people’s opinions and ideas matter when handling customers? V. Confidence A. Do you think you are fit to assume this job and execute its duties effectively? If so, indicate to us the mechanism you will put in place to ensure growth of the airline under your watch? VI. Punctuality A. How do you go about beating time in a flight that is set to take course soonest enough? 7. Work-related Pressure A. Can you work on a customer’s request in two or so hours’ time when requested to do so and, efficiently? 8. customer-service capacities A. Do you think that the popular slogan that the ‘customer is always right’ as a notion that can be used for dealing with inflight clients? 6.0 Critical Assessment of Candidate Criteria Ratings Score I. Listening & Communication Skills Portrays an exceptional level of communicating in proper English languages and listens effectively prior to being allowed to respond. 5/5 II. Excellent Attitude Portrays a capacity to treat customers exceptionally well and gives few examples of specific examples where that was achieved 5/5 III. Multi-task Shows that can work on more than one- inflight customer at any given moment successfully while providing few cases of how it happened 5/5 IV. Capacity to Work as Individual and Team Member Shows minimal efforts to work on teams and slightly engages others in their activities 3/5 V. Confidence Shows lots of confidence in the responses made. Engages panelists freely. 5/5 VI. Punctuality Provide limited ways for which to maintain time and how to deal with real-life situations. 3/5 VII. Work-related Pressure Fails to show knowledge of possible tools to be used in work-related pressures environment. 1/5 VIII. Customer-service capacities Shows little or no understanding of customer-service approaches. 3/5 Totals 30/40(75%) Read More