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Proposal on Training Alternatives for a Hotel - Case Study Example

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The paper contains the case of the hotel which considers hiring someone to offer in house training within the hotel premises or sent delegates for outhouse training. It is critical for hotel management to analyze the alternative. This proposal presents the benefits and setbacks of each alternative.  …
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Proposal on Training Alternatives for a Hotel
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Download file to see previous pages After a critical analysis of the skills possessed by many employees in the hotel, it becomes evident that there is a need to empower them through advanced training. Offering additional training to the employees is one of the essential aspects of ensuring that the hotel is a leading provider of quality services to all the customers. The fact that the skills possessed by the employees determine the loyalty of customers makes it salient that additional training deserves a priority.

As highlighted above, training is very critical if an organization intends to improve the qualities of services it provides to its customers. Moreover, offering training imparts employees with new skills and knowledge is a factor that empowers them to register a higher rate of efficiency. Therefore, organizations make it a habit of offering regular training programs to different employees in a bid to empower them. In the case of a hotel, the services provided by the staff determine customer loyalty. In many cases, the ranges of the services provided by a hotel are not the only factors that attract customers (Melkman & Trotman, 2005). Rather, customers are likely to frequent a hotel that has a friendly staff that proves responsive to customer needs. In a bid to improve the reputation of a hotel, training employees will be a priority.

One of these alternatives that the hotel may adopt is hiring a training special list who will offer in house training to the employees. This will mean that the hotel staff will receive training within the hotel premises. Depending on the kind of training that will be offered, employees may receive additional training as they perform their usual duties. There are evident advantages of in house training of the hotel staff in a bid to improve the standing of the hotel. The fact that the staff will receive the training within the hotel premises only translates to a high rate of saving for the management because it eliminates the needs for travel costs (Melkman & Trotman, 2005).  ...Download file to see next pagesRead More
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