Management of Information Systems - Coursework Example

Management of Information Systems Synopsis Introduction Now a day’s new and innovative technology based systems are being introduced in all the areas of life. New technology based systems facilitate in the management and handling of business (Hutchinson & Sawyer, 2000) and (Ray, 2004). The present report is also about the analysis of some of the prime aspects of the new technology based system specification for the Talker distribution plc. In this scenario this report is going to present deep and thorough analysis of some of the major aspects of the new technology based system specification which can extensively enhance the business productivity through enhanced management of the business information as well as data. Here we are going to recommend new MIS changes which will be incorporated into the business within the next five year plan to support as well as strengthen their business and market positions along with competitive advantage. Overview of Business UK Foodshop franchise stores are extended all through the country and competently providing enhanced services to the store business in case of their reach to various customers and offering all services to the business at a single place. The Talker distribution plc is also a UK Foodshop franchise that is offering enhanced services of retails store. Talker distribution plc is located at Watford and offering 25,000 product lines as well as has 10,000 clients’ specific prices. The store business is proficiently offering Gallery, Cash as well as Carry, Food Services, Fresh Food as well as DTM Shopfitters. The business of the Talker distribution plc offers a variety of services that the shopkeepers are not competent to uphold themselves. This comprises offering health, protection as well as legislation concerns, terms of management manuals, product recalls, job opportunities plus support of community. The business is communicating to its customer through the use of house newspaper ‘Talking Trader’ (Case Study). During the recent years the business of Talker distribution plc has evolved a lot and has reached to its elevated levels. In this scenario the business needs to augment its overall business efficiency as well as potential through the use of new technology based systems. In addition, new businesses are also emerging and offering more enhanced services regarding customer’s satisfaction. In this overall scenario the business of the Talker distribution plc is facing a lot of market and business challenges. There exists a dire need for bringing some useful improvements (case study). Terms of Reference As I have outlined earlier that the Talker distribution plc business is covering a very effective business line and enjoying a huge customer line. However the business is also having new challenges and competitive issues in case of opening new businesses in several areas. The prime concerns of the business are to offer its customer more improved services for better customer satisfaction and pleasure. The business management and administration has realized that new business changes are vital and definitely needed for the better business arrangement that can effectively support the business for an effective business handling as well as management. In this connection it is assessed that business will require new technology framework that can be able to support business major working and management areas. The new technology support will offer effective handling and supervision of all the aspects of the business (case study), (Laudon & Laudon, 1999) and (Turban, Leidner, McLean, & Wetherbe, 2005). This report will assess some of the critical areas of the project for the establishment of new MIS technology at the Talker distribution plc business given as below: Main Problem areas Strategic issues Business Needs Scope of new technology Main Objectives Competitive advantage Business information data support How Information and IS systems are critical to key stakeholders to support business processes Possible issues Detailed Findings This section will assess some of the main aspects or areas that have been outlined above: Problem Areas The present business working and operational structure of Talker distribution plc business is based on the traditional business arrangement that offers less effective support in favor of business products and services management. In this connection one of biggest issues that they are currently facing is regarding less effective support is case of client data as well as information administration. All this arrangement will definitely lead to less enhanced support for the business as well as corporate management for the Talker distribution plc business. In this regard some of the main business problems are: New initiatives of local stores with new and more efficient web based technology Major competitive challenge that is attacking Foodshop’s basis benefit of local supply Less effective and capable business data Complex handling of business processes Paper based management of operations Higher operating costs through traditional communication ways Complex and time consuming order processing cycle Less effective supply chain structure Enormous costs of performing operations Less effective management support Complex data for management decision Lack of management support system Long cycle for customer complaints management Strategic issues In case of Talker distribution plc business, the corporate is also facing some issues for an effective management of strategic areas. Here some of the main issues that are affecting the efficacy of business are about the less effective handling and management of the business areas. Here they can face the biggest issue of distributed management arrangement. There is no centralized management entity that can lead to effective decisions and operational support. The lack of centralized information system leads toward the less effective support for the management. Here one of the main strategic issues is the processing of customer complaints. In this regard main issues appear when customer is not supported and handled in a better way and this leads to ineffective customer experience (Whitten, Bentley, & Dittman, 2000) and (Laudon & Laudon, 1999). Business Needs For Talker Distribution plc business we can bring to light lots of business aspects which need to be improved for an effective business support as well as management. In this section I will analyze some emerging issues Talker Distribution plc business is facing while performing its business. Below I have also outlined some of the main business requirements which should be fulfilled for an effective business support and performance: Here one of main business need: Better business hold up Effective handling of information Less complex information and data processing cycle management of Business operation as well as dealings Smart business assessment support Online facility for customer data management Effective handling of business information Online order processing Web based imbursement Online customer management as well as handling Onetime delivery of business information along with data Enhanced plus effectual business support Enhanced as well as competent business management Simple user interface support structure Recording of business dealings Easy with speedy searching and processing of records Simplified supervision of business matters Online availability of business product’s rates Online availability of new promotions plus related stuff Scope of new technology In order to offer specifications for new technology based system for the Talker Distribution plc business we would have broader scope of new technology support. In this scenario the business needs to employ new technology based arrangement that can effectively handle and support the business areas and aspects. So main scope factors are outlined as below: Business Support: Talker Distribution plc business will enclose more enhanced business support by establishing new MIS technology based system. Business Processes Management: Talker Distribution plc business will comprise much better facilities of management of diverse business procedures after establishing new technology based system. These processes can be supply chain support, decision managing support, valuable marketing support, retailer’s management support, etc. Decision Management: Talker Distribution plc business will have more effective business decision support in case of new technology based system establishment. The new system establishment will offer enhanced handling and management of business decision for an effective corporate operational management. Customer Satisfaction: Talker Distribution plc business’s new MIS system will provide in time support for customer complaints management, and also provide better handling services for all the business aspects and areas. Additionally, the new system will provide more advantages in case of online customer request processing and management of in time operations as well as dealing. Marketing Management: Talker Distribution plc business’s web based system will also offer better support in case of handling and presentation of new promotions on the web. Hence this will lead to potential reduction in the cost of issuing Talking Trader newspaper. Main Aims and Objectives Talker Distribution plc business’s main aim and objective is to offer the customer an enhanced know-how in case of business handling and management. In this scenario the business comprises main objective for the establishment of more effective customer experience. The web services are purely aimed to offer enhanced customer experience for better services. So the new technology will also offer a better competitive edge that leads to future business enhancement as well as evolution. Here another main intention of Talker Distribution plc is to reduce major operational expense. Therefore the web based business platform will also offer new rates, offers and all promotion services which are available through the Talking Trader newspaper. Business Information data Support Through the implementation of MIS system the Talker Distribution plc business will be able to have much better support related to business data management. In this regard the business information and data support will be available in a more efficient approach. Some of the main areas and aspects that will be recorded in scenario of new business data and information improvement structure (MIS) establishment are outlined below: Customer data as well as other details recording Staff or HR data management Orders and transactions recording Orders tracking Customer operational support Fast handling and management of the business data Better communication in addition to allocation of data Effective support for business management Filtered data for management decision support Online Transactions recording Marketing data digitization Fast electronic rate lists Rapid delivery of communication among main stockholders How Information and IS systems are critical to key stakeholders to support business processes In scenario of new technology establishment at Talker Distribution plc business, it is a vital question that how Information and IS systems are critical to key stakeholders to support business processes. The answer of this question will be provided in this section: The new web based information systems and MIS will offer better support for the management and dealings of business issues. The new IS will offer facilities of business management and decision support. I will suggest the staff to effectively manage and handle online orders. The new system will also competently support customers for better tracking and managing business orders. In this overall situation the new web based IS will bring a revolution in the traditional business practice of business and will offer more enhanced competitive edge. Possible issues In case of new MIS technology establishment at the Talker Distribution plc business they can face some major issues regarding business management. As Derek Harrison, the Chief Accountant of the Gallery Division has outlined a very significant issue regarding business’s new technology based system. Thus, in case of these systems establishment one of the main issues that can come into view will be about the misuse of new system. In this scenario the biggest concern that is appearing is online hacking or virus attacks. In case of web based business retail system we can have online payments which require transactions processing over the network. In case of such transaction the business can face some sort of fraud or else hacking of business website that can lead to enormous business damage. However, there also exist some other issues of hacking of customer’s information. In such situation someone can hack business customer information which can be used in a wrong manner. All of this will definitely lead to less effective customer experience that is damaging and collapsing the business (WiFi Notes, 2010) and (Turban, Rainer, & Potter, 2004). Conclusions In this report I have presented a deep analysis of some of the prime issues and aspects of the new MIS technology based system establishment for the Talker Distribution plc business. In this scenario I have outlined some of the main aspects and areas regarding better handling and management of business through the new technology based framework. This report has competently assessed all the important aspects of new technology based system. This report has evaluated main problems areas, scope and advantages of new MIS systems establishment. This report has also assessed a number of issues which can happen due to the implementation of new MIS technology at Talker Distribution plc. I hope this report will proficiently provide a better insight into the Talker Distribution plc business and new MIS technology establishment. Bibliography Hutchinson, S. E., & Sawyer, S. C. (2000). Computers, Communications, Information A user's introduction, 7th Edition. New York: Irwin/McGraw-Hill. Laudon, K. C., & Laudon, J. P. (1999). Management Information Systems, Sixth Edition. New Jersey: Prentice Hall . Ray, R. (2004). Technology Solutions for Growing Businesses. New York: American Management Association (AMACOM). Turban, E., Leidner, D., McLean, E., & Wetherbe, J. (2005). Information Technology for Management: Transforming Organizations in the Digital Economy . New York: Wiley. Turban, E., Rainer, R. K., & Potter, R. E. (2004). Introduction to Information Technology,3rd Edition. New York: Wiley. Whitten, J. L., Bentley, L. D., & Dittman, K. C. (2000). Systems Analysis and Design Methods 5th Edition. New York: Irwin/McGraw-Hill. WiFi Notes. (2010). Online Security Threats - Solutions to major online security threats . Retrieved November 25, 2010, from WiFi Notes.com: http://www.wifinotes.com/computer-networks/online-security-threats.html Read More