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Organizational Change Management of LG Electronics - Case Study Example

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This paper "Organizational Change Management of LG Electronics" focuses on the fact that in a rapidly evolving world, the only thing that is constant is change; hence, the eternal adage that changes are inevitable. Nevertheless, human beings tend to perpetually view changes with trepidation. …
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Organizational Change Management of LG Electronics
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Download file to see previous pages The resistance to changes in organizations is most prevalent at the lower ranks of the ladder due to employees distrusting the reasoning by management behind the decisions or the lack of respect of the acumen of their leaders. This attitude permeates in the workplace, staff ranks, sections, and even over the entire organization. However, there are those in the organization who always look forward to changes believing it will herald better opportunities for them and improve the working conditions for them. Former US president John F. Kennedy1 who wrote, “Change is the law of life and those who look only to the past or the present are certain to miss the future”, aptly elucidated this concept of change (Warren, Benne and Chin 1969, 24).

Managing change in an organization refers to the process of initiating changes in a planned and controlled or orderly manner. This involves invoking new techniques and schemes in the organization controlled by the management and sometimes instigated by events outside the company. One organization that has greatly embraced change in its functions, culture, and practice is the Korean multinational firm, LG Electronics. The company has striven for innovation by initially embarking on a program of enhancing its production and management processes by employing a system called Six-Sigma technique that emphasizes on quality enhancement. The second phase was in instigating a philosophy that hinged on ‘Great Company – Great People’ as the driving force for the company’s future. According to the LG Electronics Chairman and CEO S.S. Kim (2004), “With Six-Sigma now an accepted part of LGE management processes, subsidiaries and offices around the globe should now focus on people and processes with TDR (tear-down-and-rebuild) processes and development of ‘The LG-Way.2 (LG Electronics 2008a).

‘The LG Way’ is the company’s concentration on the human aspect whereby emphasis is on both customers and staff improvement. LG Electronics President Africa and Middle East K. H. Kim pointed out that, “Our business relies on relationships.  ...Download file to see next pagesRead More
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