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Conflict and Negotiation in the Workplace - Term Paper Example

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This paper discusses various aspects of conflict management and negotiation in the workplace. The first part of the paper deals with various reasons and causes of conflict. It is followed by conflict management and negotiation. Various aspects of the conflict management process have been discussed…
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Conflict and Negotiation in the Workplace
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Download file to see previous pages Websters Dictionary (1983) defines conflict as sharp disagreement or opposition of interests or ideas. In other words, what I want does not match what you want. When conflict occurs in the workplace, it can reduce morale, lower work productivity, increase absenteeism, and cause large-scale confrontations that can lead to serious and violent crimes.1
The above definition depicts the negative consequences of conflict while conflict has positive aspects too. If conflicts are handled carefully, they can be utilized positively for the growth of the organization. As per one study by Reynolds and Kalish (2002) managers spend 25 % of their time resolving conflict within the organization in mediation, collaboration, and conflict resolution. The time spent on conflict resolutions is considerable and it has a significant impact on the productivity and growth of the organization. This also has a far-reaching impact on organizational performance.2 There are various causes and reasons for conflict. These can be individual factors like perception, attitude, gender, and others of any individual which makes the individual may feel uncomfortable in the same situation. Sometimes people at the same level feel ignored. This can be due to their unrecognized work and lack of appreciation for the hard work. It can also be due to a lack of leadership quality of manager or supervisor who has not been able to take care of the interest of each individual or communicate properly. Sometimes individuals are given responsibilities without adequate resources and authority. The reasons can be a lack of resources and authority and various other reasons. Based on the reasons for conflict and the impact of the conflict has been identified as various types. There are various signs of conflict. Conflicts have an impact on the workplace environment. It distorts the environment because people sometimes tend to lack motivation and enthusiasm to work and have a negative approach. If handled properly it can contribute to the productivity and efficiency of the organization. ...Download file to see next pagesRead More
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