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Organization behavior-- review :Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books - Book Report/Review Example

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Whereas a litany of sources have analyzed aspects of management as a means of improving workflow, output, relationship building, and overall profitability, few sources have examined the key importance of management through the lens of the power that emotions play within the…
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Organization behavior-- book review :Emotional Intelligence: Why It Can Matter More Than IQ. New York: Bantam Books
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Download file to see previous pages guide the firm to new heights of success and profitability that a leader who was not so emotionally attuned would have little if any chance of achieving. As a means of performing this analysis and review, this author will seek to point out the key concepts and framework of Goleman, Boyatzis and McKee’s argument as well as to draw a level of comparison and inference onto the way that traditional management has often understood the need or lack of need to identify with employees in such a manner.
One does not need to look particularly deep in order to come to a broad appreciation of the existence and extent to which feelings affect workplace operations and overall health. Although prior research has mostly sidelined and relegated research into understanding, quantifying, and drawing inference from such a field of study, the level of importance to which the reader and practitioner can ascribe to feelings and the way they impact upon nearly every level of personnel management has been thoroughly detailed within Goldeman, Boyatzis, and McKee’s argument.
However, more than merely laying out the case for why emotional empathy and understanding is useful in the workplace, the author sets out to discuss the key components between those managers that utilize emotional understanding/empathy with their employees as compared to those that do not. The author terms this level of emotional empathy that a manager/leader/supervisor utilizes as “resonance” (Goleman 59 a). As such, this “resonance” determines whether a leader’s actions and desired goals will be dissonant with or resonate with the employees by means of determining the future level of potential and success that the firm could hope to enjoy.
The differentiation between dissonant and resonant leadership is further discussed a means of helping the reader to denote the key differences between management style and the definition and practical application that a leader who uses resonant leadership ...Download file to see next pagesRead More
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