How to Handle Conflict at the Distribution Center of Hayward Healthcare Systems - Essay Example

The new Operations Manager Bob Jackson must assert leadership on the distribution center of Hayward Healthcare Systems to deter and discourage the belligerent and hostile attitudes of employees. It is strongly advised that Mr. Bob Jackson must intervene when conflict arises in the distribution center because it is his area of responsibility. The employees on the floor being highly aggressive can only respect a strong leadership which Mr. Bob Jackson must exercise.
A policy also needs to be draft and implemented that will bring about the desired behavior in the distribution center. This will include but not limited to, conflict handling and resolution, decorum on music (i.e. no more music to be played on the loading dock sound system but employees are allowed to use headsets). Conflict, fistfights must also be deterred by a heavy penalty such as suspension that could lead to termination from the company.
Implement a new hiring policy that will screen the background of the applicants where management can participate in the selection process. Promotion and appointment to positions of responsibility must be done according to merit and this must be expressed in a policy. This policy must also be communicated properly to the employees to promote professionalism and to convey policy changes in the management.
The company must also implement a zero-tolerance policy against racial slur because it is not only unhealthy on the work floor but could also invite discrimination charges which are costly in terms of litigation and settlement not to mention its cost on the company’s image of being implicated in a discrimination charge.
Foster team camaraderie through open communication, team building and similar activities that will help ease tension on the work floor. The department obviously lacks harmony and teamwork and something must be done about it. The company’s Employee Relations Department can help with this.
Install a reward system for bringing down the defects and returns to the company.