San Francisco Prescott Hotel - Essay Example

Download file to see previous pages The hotel offers some of the best services to its customers. From celebrities to business executives, from families to groups of friends, the hotel fits the needs of all its guests. The experience is unmatchable and the hotel is marked as one of the bests mainly because of the front desk staff here at Prescott. The front desk staff plays a major role in any hotel’s success and progress. They tend to carry out some of the major activities related to the customers including welcoming customers, listening and responding to customer complaints and needs, allocated check ins and check outs, ensuring security arrangements, settling customers’ accounts, and giving them important information or messages (Sterling, 2010).
The hotel pampers its guests and provides them with a number of facilities that would add up to their amazing experience. It gives club level accommodations to the guests including complimentary breakfast and a free hosted bar night for two hours. The wine receptions in the evening for business executives and friends are hosted in the lobby lounge near the fireside. This is completely arranged and handled by the employees of Prescott. The front desk department has the duty to ensure all the events and services are given to the customers and there are no complaints. The staff at Prescott is friendly, highly professional, and trained in providing guests a remarkable experience.
As we know that the biggest attraction that the hotel has is its location. The building of the hotel was originally built in early 1900s giving it old world elegance and adding to the historic importance of the location. The hotel lobby lounge adds to the historic importance as it includes paintings and interior which reflects the historical details related to the city. Prescott has trained its front desk department with all the necessary details about the paintings and the building. The employees seem to ...Download file to see next pagesRead More