Contact Us
Sign In / Sign Up for FREE
Go to advanced search...

The Use of the GAP Model Approach Measuring Client Satisfaction - Essay Example

Comments (0) Cite this document
The study analyzes North County Breast Screening Unit with respect to quality service provision in meeting the expectations of customer needs. Consequently, the strengths and weaknesses of the organizations are put into perspectives with recommendations given to deal with the issues…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER92.7% of users find it useful
The Use of the GAP Model Approach Measuring Client Satisfaction
Read TextPreview

Extract of sample "The Use of the GAP Model Approach Measuring Client Satisfaction"

Download file to see previous pages According to the research findings, it can, therefore, be said that customer satisfaction is an area that the management of different institutions takes a keen interest in. Quality service provision is a critical aspect that determines whether a company maintains relevance in the market or diminishes. At times, clients meet and talk concerning service provision in a particular institution. In their discussion, there are bound to arise certain issues about expectations towards service provision. In the event that their expectations fall below the expected level, a gap is then created. Breast cancer is one of the single most phenomena that have provided a new whole level of challenges in this modern dispensation. The dire consequences of this problem have made health practitioners get back to the drawing board and establish new ways and means of providing better services to the customers. This is relevant in so far as breast cancer is concerned. North County Breast Screening Unit provides the services of screening the breast to ensure that no patient dies of the cancer disease. In the recent past, the number of people seeking services at the screening unit has increased significantly. The unit offers services to almost half a million people and in with an uptake of services from 70% to 77%. This is above the national quality grid of 75%. In a recent research done on the screen, its unit, the results told it is all about quality of service provision at the unit. A number of patients were interviewed a number of patients together with a selected number of employees. The results revealed some unique aspects that only need to be put into perspective for proper analysis. From the survey done at the North County Breast Screening Unit, some critical issues can be understood about service provision. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“The Use of the GAP Model Approach Measuring Client Satisfaction Essay”, n.d.)
The Use of the GAP Model Approach Measuring Client Satisfaction Essay. Retrieved from
(The Use of the GAP Model Approach Measuring Client Satisfaction Essay)
The Use of the GAP Model Approach Measuring Client Satisfaction Essay.
“The Use of the GAP Model Approach Measuring Client Satisfaction Essay”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF The Use of the GAP Model Approach Measuring Client Satisfaction

Measuring Customer Satisfaction

...), employee training may be needed to enhance the customer service. It is notable, therefore, that the repercussions of measuring customer satisfaction may be quite involving and the successes of such initiatives depend on the positive input of the senior executive teams. Contact with customers The easiest way to establish how customers receive goods and services and what they expect of the company is to talk with them (Zamil, & Shammot, 2011). Addressing each customer individually, regardless of the number is one of the best ways to achieve customer satisfaction. This approach is beneficial because an organization will get an individual response from each customer. The...
4 Pages(1000 words)Term Paper

Ford Motor Company: Measuring Customer Satisfaction

...of collecting customer data can be divided into two broad categories; Direct Methods and Indirect Methods. Direct methods involve face to face conversations, phone calls, questionnaires, surveys, interviews, emails, chat communications and feedback cards. While indirect methods include observation, mystery shopping, industry positioning reports and automated recording machines. Whatever methods the company uses, the company must take into account best practices of measuring customer satisfaction so that realistic and accurate results can be derived from the research. The key factors to consider before measuring customer satisfaction are: 1. Define the...
4 Pages(1000 words)Research Paper

Measuring Employee Satisfaction Through Use of Employee Satisfaction Surveys

...? Measuring employee satisfaction through use of employee satisfaction surveys Business February 24, Employees are afirm’s most supreme assets. Hence, employee’s satisfaction is critical to an organization, since their productivity depends on it and has a direct bearing on their quality of performance and innovativeness. Kaila (2005) defines job satisfaction as ‘any combination of psychological, physiological and environmental circumstances that causes a person to truthfully say, I am satisfied with my job’ consequently, it is imperative for management to devise ways to get and fathom employee’s feedback. Most of the companies employ...
5 Pages(1250 words)Essay

Measuring customers satisfaction

...organization main way of measuring customer’s satisfaction is through direct questions asked when they are provided with the sales services at the time they visit our premises. The questions mainly asked are closed ended questions hence customers are not provided with opportunity to completely air their divergent views. Our method of measuring customer satisfaction thus does not involve the other parameters hence its not exhaustive in their approach. Other methods of measuring customer satisfaction discussed above are thus superior to out methods of measuring customer satisfaction and...
3 Pages(750 words)Research Paper

Measuring Customer Satisfaction in the Hotel Industry

...). Satisfaction is a widely accepted concept despite real difficulties in measuring and interpreting typical approaches to its assessment and the most common approach is the use of general satisfaction surveys undertaken every few years and designed to track changes over time (Nick Thijs 1998). The Service Quality Gap One known method of ascertaining quality is the service quality (Servqual) gap. It is better understood through the following explanation: "The model that has underpinned the satisfaction approach is the disconfirmation theory, which...
7 Pages(1750 words)Research Proposal

Measuring the releationship between employees and patients satisfaction

.... Gowing, Jacqueline A. Caldwell, and Sandra S. Payne, "A Model Customer Satisfaction Survey and Opportunity," The Public Manager 29, no. 1 (2000): 30. 19. Schay, 30. 20. Peak, Terry and Sara V. Sinclair, "Using Customer Satisfaction Surveys to Improve Quality of Care in Nursing Homes," Health and Social Work 27, no. 1 (2002). 21. Peak, 1. 22. Sullivan, Brenda and Cheryl Estes, "Measuring Customer Service Quality in Local Government: Fulton County Human Services Shares Its Experience with Surveys and Recommends Ways to Use Them to Improve Customer Satisfaction," The Public Manager 36, no. 1 (2007). 23. Patterson,...
60 Pages(15000 words)Essay

The Nurse-Client Negotiations Model

..., regardless of the client's background and situation. I chose this model because it recognizes discrepancies that exist between notions of the nurse and client about health, illness, and treatments. This model attempts to bridge the gap between the scientific perspectives of the nurse and the popular perspectives of the client. Fundamental to understanding this model, one must recognize that most social systems include three structural arena of health care within which sickness is reacted to and experienced. The concept of popular, professional, and folk arenas is used to compare medical systems as...
5 Pages(1250 words)Assignment

GAP Gap; thus, they did not find difficulties in keeping up with the changing needs of the industry. Gap could not quickly respond to the changes in the industry; thus, leading to a decline in its sales and dividends. Gap’s strengths that enable it to grow fast after being founded in 1969 included; its massive brand recognition that appealed to its broad target of women, men, children, and babies; its several stores in UK, US, Canada, Japan, France, and Germany; it ran advertisements on televisions, conducted marketing campaigns such as online promotions, outdoor ads and direct mails; and lastly, it adapted to the emerging trends and customized its deliveries. On the...
4 Pages(1000 words)Research Paper

Measuring Customer Satisfaction

...and identify effective strategies that can place give them competitive advantage in the market (Grigoroudis & Siskos, 2010). Further, measurement of customer satisfaction helps to reveal changes in tastes and preferences by customers that can be used in developing products and services in order to retain existing customers and also attract new section of customers by factoring their preferences in business products or services. On the other hand, several customer measurement practices have been identified to work in various business sectors. To start with, transactional surveys have been widely used to gather information about customer...
4 Pages(1000 words)Essay

Measuring Job Satisfaction

...Measuring Job Satisfaction Measuring Job Satisfaction In order to determine why employee productivity and motivation atWalden Sports has dropped off in recent months, a reliable survey instrument should be introduced to determine some possible factors. This could then be followed up by a comprehensive observation process, to be done by the consultant, and possibly some confidential in-depth interviews with randomly selected employees at a later date. To begin, however, a simple 5 point Likert-Style survey measuring job satisfaction can be given to all employees. This type of survey has been validated and shown to be effective. One such instrument was developed by Judge, Boudreau, and Bretz (1994) and aims to assess overall job... ...
1 Pages(250 words)Coursework
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic The Use of the GAP Model Approach Measuring Client Satisfaction for FREE!

Contact Us