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Common Assessment: Hotel Escargot - Term Paper Example

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A number of issues are to be put in place in ensuring that the vibrant service to the customers is enhanced. Hotel Escargot is faced with a problem of customers complaining about slow…
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Common Assessment: Hotel Escargot
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Download file to see previous pages In essence, the data provided a derivation based on slow service delivery that the customers complain about. In this context, various areas of are to be analyzed in order to find amicably ways to deal with the delays experienced. The data collected are to be drawn in graphs to give a visual impression of the correct issues as they are. Time study and work sampling are discussed in the paper to the extent to which they assist in analysis. The paper closes with recommendations critical for implementation at Hotel Escargot.
Hotel Escargot has had number of Quality issues based on the provision of services. Customers have on several occasions complained about slow services at the Hotel. Any business that offers services is bound to fail. Check-in, check out and hotel offerings are key areas of concern that needs to be adjusted to ensure that quality is enhanced in each of the departments. To offer quality services, a number of companies have invested in the provision of services. The aim is to be able to meet customer expectations and needs. Clients have a level of expectations that warrants careful scrutiny. In the event the services provided are not up to date, customer loyalty is pulled down (Mathis & Jackson, 2009). Statistics have shown that it is more expensive to recruit more customers than maintaining the loyal ones. In essence, any business entity that has the will and objective to remain relevant in business has to play to the customer’s gallery in order to maintain the loyalty. In the context of Hotel Escargot, the key areas that should be looked at with the agency are the areas that directly involve the customers. Once such areas are sealed, it is highly possible that the customers will achieve the satisfaction they so desire. At the check-in, checkout and hotel offering, there should be improvement of services to ensure that the customers feel satisfied (OFallon, & Rutherford, ...Download file to see next pagesRead More
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