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Control & Six SIgma - Research Paper Example

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1. Using process mapping and reviewing the information here, present to management the new processes for check-in and check-out The Check In and Check Out process of Hotel Escargo Chain need some improvement. First of all the check in process of the hotel should be evaluated…
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Control & Six SIgma
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Download file to see previous pages The process flow diagram of check in process of the hotel looks ok but despite of the normal process the average time is more than the standard time. One of the reasons that can be understood from the shown process is that the room cleaning service should be on more proactive basis. The customer without the previous reservation need to wait for the room to be ready, which is one of the most important factors that increases the average time for check in process. Another important factor is that the customer service is poor because of the data retrieving method looks slow regarding the room availability for the new customers without prior reservations. Now the question arises how the check in process should be improved? One of the most emerging strategies for the hotel management process is the use of the self service for check-in hotels. Patrick Avery (2008) worked on the report under the head of Kiosk Marketplace to publish the report on self service for check in hotels. The process is based on online method like ATMs. The Hotels should incorporate the Hotel Reservations in ATMs to reduce the service time .The strategy should follow in a way that even the walk in customers should use the ATMs to check for the availability of the rooms and if it is available, reserve the room get the direction from the GPS system and move straight to the room. The hotel management should also incorporate the efficient cleaning methodology to reduce the time frame for the availability of the room. The bellman if needed by the customer should be allocated through the ATM system, during the reservation process. Additionally the availability of Bellmen should also be incorporated in the reservation process along with the time frame for the service. Now moving towards the check out process, the process is also very much inefficient because the average time that the hotel takes is more than 3 minutes, whereas the standard process should not take more than 2 minutes. The check out process should also be done through self service ATM channel. Insert the ATM card in the Hotel ATM, check the bill and make the payment through the machine and reserve the bellman for the luggage. In both of the check in and checkout process through the self service method customer’s ID verification can automatically be done through the machine. Therefore, the whole process will save considerable time. 2. Pick one hotel offering and write a new process map for it. Along with charts, give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.  Incorporation of self service facility can be the new process for the check in and checkout service by the Hotel. The hotel Escargo is currently facing a major problem in the overall time management for its services. The Availability of ATM service with the self service facility in the ATM software for Hotel reservations can be the most beneficial strategy for the Hotel to improve customer satisfaction. The detailed explanation of the new process for the ATM service particularly for Check In process Is as follows along with its chart is given below. For Reservation & Check In Service The Current check in service of Hotel Escargo is time taking and reduces the customer satisfaction level. Therefore, the new strategy of self service check in facility can reduce the time f ...Download file to see next pagesRead More
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