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Company Logistic Analysis, Drawbacks, and Recommendation - Case Study Example

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This study "Company Logistic Analysis, Drawbacks, and Recommendation" discusses Home Depot’s advertisement, customer service, product authority, controlled capital distribution, efficiency, and competence. The study considers that staff teaching should also emphasize more on skilled employees…
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Company Logistic Analysis, Drawbacks, and Recommendation
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Download file to see previous pages For the last financial year home depot registered profits of over $4.5 billion. This made the share price to rise from $2.47 to $3.00 per share. In the financial report for the year 2012, it did not include the $145 million tax charge. This was related to the closing of the china store, which affected the share price negatively with a decline of 0.10 earnings per share. The net sale for the year 2012 increased by 62% to $78 billion. This was an increase from the previous year where the earnings were $70 billion. The store sales increased to 4.6% attributed by a 2.9% rise in comparable-store average ticket. In addition, the rise in customers in our stores attributed to this increase. The financial year of 2012 had an extra week that increased the net sales by $1.2 billion. This led to an increase in the share earnings by $0.07. The growth in the 2012 financial year is credited to the continued focus on the following initiatives.
Customer service – continued focus on customer service is driven by philosophies of making an emotive link with the customer. These philosophies are putting the customer first and making the business simple. Home depot has opened new call centers in Utah and Georgia simply to have a more personalized connection with the customers. All these centers have been opened in the last financial year. This has played a major role in increasing the earnings and profit margins for the company. In additions, new wits such as the new arrangement system for secondary and centralized return to seller process has more than 57% of all labor hours dedicated to customer services and by the end of the financial year of 2013, the labor hours will have reached 60%. In addition, other measures will be put in place to ensure complete customer satisfaction. This will lead to increased sales bringing the stock price to a higher price. ...Download file to see next pagesRead More
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