StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

The Improvement of Customer Service in Argos - Essay Example

Comments (0) Cite this document
Summary
The research is conducted on the Argos outlet in Borehamwood,in Greater London. The data gathered will help to understand what standards and policies would benefit the store to implement and improve their customer service experience.These policies can then be applied to reduce customer service complaints…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER92% of users find it useful
The Improvement of Customer Service in Argos
Read TextPreview

Extract of sample "The Improvement of Customer Service in Argos"

Download file to see previous pages Argos was founded in 1973 by Richard Tompkins. It has been part of the Home Retail Group since 2000 which is the market leader in the home and general merchandise market (Management Today 2010). Together with Homebase, Argos is one of UK’s leading brands, selling products throughout UK as well as the Republic of Ireland (Management Today 2010). Argos was founded in 1973 by Richard Tompkins. It has been part of the Home Retail Group since 2000 which is the market leader in the home and general merchandise market (Management Today 2010). Together with Homebase, Argos is one of UK’s leading brands, selling products throughout UK as well as the Republic of Ireland (Management Today 2010). Argos is a unique multi-channel retailer well-known for offering customers choice, value, and convenience. Argos sells general merchandise and home products in over 750 stores all over UK and Ireland through their twice-yearly catalogue, over the internet, and through the telephone.  Argos is currently struggling to retain its viability and profitability. Operational strategies are being contemplated, including the use of internet technologies on its operations. The struggling Argos intends to do a digital makeover of its business operations. This move will replace traditional catalogue and may close or relocate at least 75 stores. Home Retail Group, the parent company, intends to reduce the circulation of traditional Argos catalogue, although it still believes that print marketing will still be relevant to its retail business  ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“The Improvement of Customer Service in Argos Essay”, n.d.)
The Improvement of Customer Service in Argos Essay. Retrieved from https://studentshare.org/management/1614816-th-improvement-of-customer-service
(The Improvement of Customer Service in Argos Essay)
The Improvement of Customer Service in Argos Essay. https://studentshare.org/management/1614816-th-improvement-of-customer-service.
“The Improvement of Customer Service in Argos Essay”, n.d. https://studentshare.org/management/1614816-th-improvement-of-customer-service.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF The Improvement of Customer Service in Argos

Argos of Leadership and Management

...challenge with the issue of sustainability. Argos has been able to reduce the impact on the environment. About 91% of waste derived from the business is recycled, 25% reduction in packaging from its own brand and also from direct sourced product. In order to tackle the issue of waste management, Argos have focused on the following few issues such as separating waste at stores and at distribution centres; reduce the amount used in packaging of product; introduced reusable packaging; offer recycling service to customers; offering customers carrier bags only when they need it and encouraging customer to recycle the products....
20 Pages(5000 words)Essay

Customer service

...How might you improve the job of the company's service professional?  A front-liner work such as a service professional is a very demanding position. They serve as the face of the business when the customers interact with the company and as such have to consistently perform according to the standards of the company and demands of the work. Customers can be demanding and the customer service professional has to cope and perform to be able to respond to the customer needs. For this reason, customer service professional has to undergo perpetual training not only to equip...
3 Pages(750 words)Essay

Customer Service

...services response across the Northern Territory of Australia (NTPFES, 2010, pg10). Such is an example of an organization that has embodied customer service to improve service delivery to customers. Customer Service in government agencies exists to bridge the gap between governments’ service delivery and their citizens’ satisfaction. Quality Management as a tool for Customer Service There has been a shift in the management systems from an emphasis on product quality to Total Quality Management for customer satisfaction. This change...
7 Pages(1750 words)Research Paper

To analyze the process of Argos' shopping design and supply chain, and to implement a business process improvement (My subject

...) that patronize Argos Direct will only increase further. Manhattan Associates implemented the use of Radio Frequency (RF) equipment from Psion Teklogix to complement the warehouse management solution. Other changes were smoothly adopted by Manhattan by running the new system that they were introducing parallel with the old system, smoothly migrating data between the two to eventually be fully running even in the new system. Argos Direct decided that the new system should be phased in progressively instead of a sudden switch-over. The success of implementing the new system without interruption of service to the end-user has so far produced improved...
19 Pages(4750 words)Essay

Customer Service

...design and execution of a whole system of activities that includes people, technology, and processes. Although, the rewards will include improved revenue from customers that are impressed with the service provided. Quality customer service is attained from employees through: Communication skills Good Telephone skills Effective face to face interaction with customers The art of listening to customers Monitoring and measuring effectiveness (b) As an important element of internal customer service ‘open internal communication has a critical impact upon the motivation (or demotivation) of...
16 Pages(4000 words)Assignment

Buying & Merchandising Project

...as it is about customer-facing services and that a successful multi strategy channel should focus on the following(Lee, 2002): 1) Clarity within the organisation 2) Customer base, 3) Improving marketing and customer understanding 4) Providing customers with a seamless service experience 5) Improving demand planning and distribution 6) Adding channels selectively according to their strengths and consumer preferences (Lee, 2002) Moreover, research indicates that consumers move between online and offline channels and therefore there are numerous factors influencing multi channel uses, which are complex...
14 Pages(3500 words)Essay

Customer Service

..., a government agency providing policing, fire and rescue, and emergency services response across the Northern Territory of Australia (NTPFES, 2010, pg10). Such is an example of an organization that has embodied customer service to improve service delivery to customers. Customer Service in government agencies exists to bridge the gap between governments’ service delivery and their citizens’ satisfaction. Quality Management as a tool for Customer Service There has been a shift in the management systems from an emphasis on product quality to Total Quality...
6 Pages(1500 words)Research Paper

Customer Service

...being ranked position one by business week magazines on March 2, 2009 on customer satisfaction that saw its sales surge by 18%, amazon customer service representative has to manage personal stress. They have experience working under pressure in a high-volume processing conditions while maintaining standards of consistency in both quality and productivity. Being able to manage stress is essential here since it helps deliver tactics, strategies and techniques to handle personal stress and burnout. It aids while dealing with pressures, frustrations and stress associated with work thus reducing the likelihood of burnout. To relieve stress, the customer...
1 Pages(250 words)Essay

Use book content to explain 5 video

2 Pages(500 words)Essay

Customer service

...worldwide. Customer Service Philosophy Service Mission, Values and Philosophy of the Company Service Mission Flaming Waters aims at manufacturing and distributing high quality wines and whisky that improve its enjoyment. The organization is also committed to maintain the highest degree of expertise and professionalism, so as to market and sell all its products, such as wines and whiskies, to the food and beverage industry. Further, the company aims at shipping and distributing the aforementioned products in the most responsible way. The company’s mission is to share its love for high-standard wines with individuals who like taking wine. All the brands...
8 Pages(2000 words)Essay
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic The Improvement of Customer Service in Argos for FREE!

Contact Us