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The Management and Control of Quality - Essay Example

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This paper under the headline 'The Management and Control of Quality" focuses on the fact that Strategic Human Resource management is often considered as achieving the organisation’s goals by the utilisation of HR strategies, policies, and practices by people. …
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The Management and Control of Quality
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The question will be the basis for the strategy they must adopt (Evans and Lindsay, 2008). Numerous studies have shown that superior service will always beat the cost of fees or price.

Human resource strategy- focuses on the training of the workers who directly interact with customers, specifically the tellers and shift supervisors. The main intent of this topic is to train an individual on personal management thereby applying the same to the employees. Effective human resources management often creates good work environment and satisfied employees thereby making them productive and enthusiastic (Evans and Lindsay, 2008).

Finally, underpinning the basis of Strategic Human Resource Management (‘SHRM’ from hereon after) is a fascinating topic. The elements of this topic are vital to competitive advantage and vertical alignment pieces of training (Evans and Lindsay, 2008). It involves the alignment of human resource strategy with business strategy and horizontal alignment needs to be adapted. This will help in encompasses the individual HR strategies and practices being mutually supported.

Course Summary
The courses primarily aimed at training individuals on efficient and effective management skills that are applicable to both the labour and the customers (Stewart and Brown, 2012). Unfair treatment of Employees usually leads to poor delivery thereby leading to poor service that affects customers’ relationship with the business. However, industries without partnership often disregard employees especially the banking industry (Evans and Lindsay, 2008). This would allow companies to be competitive since there would be lower input costs (labour equals input).

In addition, management would be quick to adopt technology towards cost-cutting thereby increasing productivity. According to the course, it is apparent that free labour resources are significant resources in all sectors of the economy (Stewart and Brown, 2012). This always happens to some extent; however, they tend to be slow and expensive because of the organized labour. Thus, the profound labour management goal is to accomplish the mission of the organization. Nonetheless, such successes are pegged on the physical, financial and human resources management within the organization.
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