Upward Communication and Downward Communication - Research Paper Example

This project examines the impact of the quality of employees’ interactions with their respective managers and how it changes the quality of their work by identifying characteristics of quality of delivery. The objective is also to find out whether the quality relationship between employees and managers improve the quality of the work. How far does it make any difference in performance? This paper takes into account research based on employees’ reaction to the level of interaction with the management and how does that interaction influence the quality of an employees’ performance by and large.

Instead of quantitative research, qualitative research is opted to draw the conclusion. Manager-employee communication has a critical impact on performance. That is why companies often neglect to emphasize or provide training to help managers build this important connection? According to exit-interview, research tells that the primary reason people leave their jobs in their organization is their managers. It is said that human resource is the biggest asset and biggest liability of an organization.

To make use of an organization’s human resource pool, it is extremely important to maintain quality interaction among all the office members. End of the day, the manager and employees work together as a team. If the performance is good, then not only do they benefit individually, but the office also gets advantages. So it is an extremely important issue as a research topic. Statement of the Problem The research is going to address the problem of whether the quality relationship between employees and managers improve the quality of the work.

With the help of testing of hypothesis, the research is trying to compare how both high and low-quality interaction with management affects an employee’s standard of work.  It is expected that the conclusion of the research would help organizations to understand the importance of manager-employee relations and would try to implement a quality relation.  The process of testing of hypothesis is used in the research method. The general hypothesis is that employees who have quality communication with managers have performed better and contributed to the organization compared to those who do not have quality communication.  Under the general hypotheses, three specific hypotheses will be tested. In the first hypothesis, the independent variable in the first hypothesis is the level of quality interaction with management. 

The dependent variable in the first hypothesis is the likeliness to get work done more responsibly. In the second hypothesis, the independent variable in the first hypothesis is the level of quality interaction with the management.  The dependent variable in the first hypothesis is the likeliness to add more value to the organization. In the third hypothesis, the independent variable in the first hypothesis is the level of quality interaction with management. The dependent variable in the first hypothesis is the likeliness to perform with more appropriateness.