INTRODUCTION TO MANAGEMENT - Essay Example

For providing a flexible work approach and induce engagement among employees, result oriented employee programme was implemented. Also, an innovative employee incentive programme was initiated by the company where employees were asked to make choices with respect to rewards and incentives. Contents Introduction 4 Answer 1- Best Buy Employee’s Programmes 4 Answer 2: Assessment of Best Buy’s Job Listings 5 Answer 3: Employee Recognition Program 7 Answer 4: Motivation of Store employees 8 Conclusion 9 Reference List 10 Introduction In order to succeed in a business, effective management of employees is essential.

Employee management programs are one of the few important HR strategies included in every stage of the overall human resource management process. The objective of the present report is to evaluate the various employment as well as customer retention strategies used by Best Buy. The case study has been evaluated as various strategies have been identified. The advantages and disadvantages of the various employee programs implemented by Best Buy have been discussed. The study also analysed various theories relative to employee management and their applications in real business environment.

With an understanding of the various theories and successful management of employee programme, a new employee recognition programme was also developed. Answer 1- Best Buy Employee’s Programmes Best Buys initiated three different employee programmes with the objectives of increasing overall growth and performance of the organisation. These are: 1. Customer- Centricity Customer centricity approach was implemented by the CEO of best buy in order to find out the most profitable customers of the organisation and giving maximum attention to them so that they become regular and loyal customers.

This approach is based on Maslow’s need hierarchy theory. Thus, the company is aimed at satisfying the highest order needs of their customers. Advantages- though it is difficult to identify the needs of different customers, through regular feedback, conversations and observations, it is possible to identify the exact requirements of important customers. This will help the employees as well as the store managers to prepare specific strategies for customer retention as well as increasing loyalty towards the products and services.

Disadvantages- the major disadvantage is that it cannot be tested empirically and the theory does not apply to all form of jobs or work. In case of organisations set of needs which govern different customers might be different. 2. Results Oriented Work Environment Results oriented work environment or ROWE was implemented in the organisation so that employees are able to perform job in their most creative as well as efficient manner. The application of the programme is based on Vroom’s expectancy theory.

According to the expectancy theory, individuals act in a particular way because they expect that choosing a particular behaviour over other will give them the desired or expected result. Advantages- the major advantage of expectancy theory is that it helps in achieving maximum satisfaction and minimum dissatisfaction within the interest of an individual. Since the psychological focus is ultimate satisfaction, individuals will always be willing to rectify their mistakes and take correct steps in order to achieve results.

Disadvantages-