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Human resources : case study report 2 - Essay Example

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Blue Marina Restaurant 26th, October, 2012 Blue Marina Restaurant This is a critical examination of the possible types of employee reactions to the proposed change. It looks at the positive, negative, and mixed reactions of the employees and the processes necessary to contain the reactions…
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Human resources : case study report 2
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Download file to see previous pages The changes noted various types of responses that occur and recur over. According to Paton and McCalman (2000), it is important for leaders to form a strategy that they will employ in order to cope with and understand the different reactions that employees will produce if a different change is introduced in the company. Understanding the employees' reaction and behaviors will allow business managers to avoid overreacting to the behaviors of the employees who seem to react adversely and with resistance (Tosey & Robinson, 2002). The Blue Marina Restaurant employees will feel awkward, uneasy, and self-conscious when the changes are introduced. This is because it will cause disruption of the habitual ways of how they do business. Changes tend to feel awkward for the employees and give them a sense of discomfort as they strive to eliminate the traditional ways of doing business and learn the new means of handling their duties. Changes introduce a feeling of self-consciousness to employees and this will be the same reaction to the Blue Marina Restaurant employees. Moreover, they fear that they might become inadequate to the needs of the restaurant and so will fear losing their jobs (Carnall, 2003). Whenever a change is introduced even in the Blue Marina Restaurant, the employees will focus on what they have to lose. This reaction trend is more common in areas where there is a change, whether a positive one such as promotion, or those that result in more autonomy or authority. In order to avoid these reactions, Blue Marina Restaurant managers should acknowledge the loss of the traditional ways of doing business. Moreover, the employees can get irrational or tentative to the changes. Resistance to any change is commonly due to some fear of loss to occur in the future or due to the change (Armenakis & Harris, 2001). The Blue Marina Restaurant employees will feel as if they are alone whenever the change is introduced. This feeling will increase the sense of isolation for the sectors undergoing the change in the restaurant. Moreover, employees in the restaurant will want to feel that their case is unique, special and will not be subjected to the change. For the management to cope with this kind of employee reaction, they need to be proactive and gentle in showing that the employees' situation is contained. Moreover, the employees will need support emotionally and practically in order to enhance the change (Ford, Ford, & McNamara, 2002). At a personal level, Blue Marina Restaurant employees will develop resistance to the many changes expected in such a little time. This feeling of unease will lead them to becoming dysfunctional. It is, therefore, important not to pile up too much change upon the employees so that the employees themselves can develop control over their situations. If the Blue Marina Restaurant decides to downsize, other opportunities will be created that will bring positive development to its employees (Armenakis & Harris, 2001). Mixed reaction will be seen in the way people react to the changes introduced by the Blue Marina Restaurant. This will happen in that some employees who are ready for the change will have a positive attitude towards the change while those with a negative attitude to change will develop resistance. Therefore, employees with a positive attitude will influence those with a negative attitude to accept the change. Open discussion is allowed to influence the ...Download file to see next pagesRead More
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