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Report of Collaboration Manager (interview) - Essay Example

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Name Tutor Course Date: Costco Collaboration Manager (CM) Interview Report Description Story of the organization Costco Wholesale Corporation is ranked among the top 5 retailers in the United State in 2012 and seventh largest in the world. Costco’s main competitors operating membership warehouses are Sam’s club and BJ’s wholesale club…
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Report of Collaboration Manager (interview)
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Download file to see previous pages Costco world headquarters are located in Washington and Korea home-office is located in Costco Yangpyung location. Costco in Korea also targets lower end customers by selling products at low prices, often at very high volume. Costco is experiencing rapid growth in its Asian business. Ever since Costco entered into Asian market, international outlets has experienced a sales growth of 7% in 2011 and Costco’s best performing store is in Korea. Costco does not provide multiple brands varieties where the item is essentially the same except when it has a house brand to sell, often under the Kirkland trademark label. Their distribution system focuses on a high volume of sales from single vendors, allowing further reductions in price and lower marketing costs. Through the collaborative manager interview report, more research and investigation was held on how Costco Korea implemented its business strategy in Korean market and successfully created the collaborative work environment in their distribution channel. In addition, the report focused on their collaborative strategy of how the company communicated with Costco buyers in order to meet local customer demands and requirements. In order to gain visibility into performance at Costco Korea, it was necessary to interview Korean branch of collaborative manager, Sung-Gu Ryu to gain his personal experience and perspectives on overall category of growth trends. Role of the CM in Helping the Organization Achieve Its Strategic Objectives Collaborative manager entails the working together of managers in an organization to achieve the goals and the objectives of the organization. Sung-Gu Ryu outlined the strategic objectives of Costco Corporation which gave directions to his role as the CM. To begin with, Costco Corporation operates on a best value and best price principle. This means that Sung-Gu Ryu has a role of developing and implementing quality assessment tools that aim at investigating the satisfaction of the customers with the quality of products being produced by Costco Corporation. Moreover, Sung-Gu Ryu has the role of ensuring that customers are satisfied with the price of commodities being offered compared to its competitors, in bid to offer the best price for its commodities. Acting ethically, is another strategic objective of Costco Corporation and Sung-Gu Ryu as the CM has a great role in ensuring that this strategic objective is achieved. Firstly, he ensures that the managers working in collaboration with him are managers of integrity and have a high moral standard. This ensures that their operations are morally and ethically upright as pertains to how they treat their customers, employees, suppliers and competitors. Moreover, it is the strategic objective of Costco Corporation to never lose sight of the reason why they are in operation. Sung-Gu Ryu being the CM has the duty of en-culturing the staff to this organization culture and ensuring that every employee knows the vision and mission of Costco Corporation. So as never to lose sight of this vision, it is embedded on products developed by the Corporation and Sung-Gu Ryu also comes up with slogans aiding in achievement of Costco Corporation’s strategic objectives. CMs background, Obstacles Faced, Process Used to Develop External Relationships and Achieve Significant Milestones Sung-Gu Ryu, is the manager who is bestowed with ...Download file to see next pagesRead More
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