Defining perfomance measures in Saudi Aramco Medical Services Organization - Essay Example

Action Plan 18 Saudi Aramco 18 5.2. Gantt Chart of the Action Plan 19 6.Analysis and Recommendations 20 Conclusion 23 Works Cited 24 Introduction The performance measures of an organization quantitatively display the important facets of the products and/or services rendered by the organization to its customer(s). Performance measures of an organization are one of the effective tools to identify its role and importance in the marketplace. Moreover, the process also helps the organization to recognize its present performance, customer satisfaction level to identify the prospects of achievement of the organizational objectives.

Furthermore, performance measurement is a statistical control of the organization which initiates future initiatives for developing the products/services for its customers. Hence, it can be affirmed that measuring the performances of an organization fundamentally concentrates on the process of collecting and accounting the information about the productivity of its workforce along with the quality of services rendered (“What are Performance Measures”). The performance measures of an organization should classify the risks to be determined by the process along with the information source and required time for the measurement.

Subsequently, all measurements should be accomplished in an objective-oriented way being convenient to reduce outside influences over the employee performances. This particular strategy is quite likely to motivate the usage of more efficient cost effective methods towards augmenting the productivity of the overall organization (“Performance Measures”). Thesis Statement The paper intends to focus on the performance measures of Saudi Aramco Medical Service Organization (SAMSO). The paper also reflects the organizational profile with its various values, mission and vision.

Moreover, the study also intends to highlight the key strategies and accomplishments with regard to develop suggestions for the enhancement of the performance of SAMSO. With this concern, the detail organizational profile has been discussed along with its value, mission and vision statements. The performance measurement method and the key strategies of SAMSO have also been critically analyzed with rational recommendations throughout the study of the paper. 1. Organization Profile a. Name of the Organisation SAMSO is a multifaceted medical service provider which is operated as a privately owned health-care division that serves the large number of Saudi Aramco Global Oil Enterprise’s employees (around 54000) and their families (“Corporate Citizenship Report 2010”). b. Operations of the Organization Saudi Aramco commenced its medical hospitality unit in the year 1933 and constructed its first separate health-care center in Dhahran in 1955 known as ‘Dhahran Health Centre’.

In the present day context, Saudi Aramco operates to serve as one of the modernized health service providing organizations among the Middle East Countries. The health care unit of the organization provides its services throughout the city of Dhahran as well as other neighboring cities of the Eastern Saudi Arabia region (Al-Ghamdi). c. Number of Employees of the Organization Currently the organization provides its health-care service with the assistance of around 7334 employees (“Corporate Citizenship Report 2010”). d. Department My department is the Medical Support Services Department in SAMSO of which Medical Patient Processing & Records Division is part of.

SAMSO operates with a total of five