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Heritage Valley Medical Center - Assignment Example

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In the past, Heritage Valley Medical Center was a very successful medical facility, serving all its patients with dignity and equality to an extent that both the community and the staff of the facility were completely satisfied with the services. …
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Heritage Valley Medical Center
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"Heritage Valley Medical Center"

Download file to see previous pages In the past, Heritage Valley Medical Center was a very successful medical facility, serving all its patients with dignity and equality to an extent that both the community and the staff of the facility were completely satisfied with the services. However, this has changed over time, with the introduction of a change in the medical policy that allowed more minority population to access the services offered by the facility. This change saw the community patient ratios change from the initial 80% Caucasian, 15% African American, and 5% Hispanic, to a new ratio of 50% Caucasian, 40% African, and 10% Hispanic. With this change, the financial capacity of the medical center has gown down, since the increase in the minority community patients means a reduction in private pay patients and thus money paid for the medical services (Buchbinder & Thompson, 2010).
However, the ethnic composition of the health medical center staff did not change, having the facilities team dominated by the Caucasian medical professionals, while the African Americans dominated the support and the administrative staff segment of the facility. The Hispanic community was barely represented, having just one manager in the entire team. The whole executive team was dominated by Caucasians who made a 100% of the team members. There was a good cooperation between the staff of the facilities, until a report regarding the satisfaction of the communities with the facility services was discussed at a meeting. During the meeting, it became apparent that the minorities were not satisfied with the services.
This indicates that the facility staff composition has not put gender balance policy in place (Buchbinder & Thompson, 2010). Another issue identifiable in this case is the lack of diversity in the staff composition under some segments. While the executive and the medical professional segments are represented by the Caucasian predominantly, the administrative and support staff segment is represented by the African Americans. The Hispanics do not seem to have any representation in the staff team. This is a clear indication that there lacks diversity in the staff team (Buchbinder & Thompson, 2010). Cultural value disrespect is yet another issue that is apparent in this case. The Caucasian staffs do not seem to value the cultures of other communities, especially the minority communities. They regard the language of other communities as intolerable, while perceiving the accompanying of minority patients by their family members into the facility as uncivilized. The African Americans on the other hand do not seem to be proud of their culture, and they disregard the cultures of the Hispanics and the Asians, arguing they need to learn how to speak in English. Language barrier is yet another issue observable in the case, where the patients and the staffs do not seem to understand each other when they are communicating (Buchbinder & Thompson, 2010). The nurses argue that they cannot understand the language spoken by the Asians and the Africans, and as such, they may not be able to serve their needs appropriately. Nepotism is yet another issue identified in the case, where the Caucasian community patients seems satisfied with the services offered by the medical center, while the other ...Download file to see next pagesRead More
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