In the past, Heritage Valley Medical Center was a very successful medical facility, serving all its patients with dignity and equality to an extent that both the community and the staff of the facility were completely satisfied with the services. …
Download full paperFile format: .doc, available for editing
Download file to see previous pages
In the past, Heritage Valley Medical Center was a very successful medical facility, serving all its patients with dignity and equality to an extent that both the community and the staff of the facility were completely satisfied with the services. However, this has changed over time, with the introduction of a change in the medical policy that allowed more minority population to access the services offered by the facility. This change saw the community patient ratios change from the initial 80% Caucasian, 15% African American, and 5% Hispanic, to a new ratio of 50% Caucasian, 40% African, and 10% Hispanic. With this change, the financial capacity of the medical center has gown down, since the increase in the minority community patients means a reduction in private pay patients and thus money paid for the medical services (Buchbinder & Thompson, 2010).
However, the ethnic composition of the health medical center staff did not change, having the facilities team dominated by the Caucasian medical professionals, while the African Americans dominated the support and the administrative staff segment of the facility. The Hispanic community was barely represented, having just one manager in the entire team. The whole executive team was dominated by Caucasians who made a 100% of the team members. There was a good cooperation between the staff of the facilities, until a report regarding the satisfaction of the communities with the facility services was discussed at a meeting. During the meeting, it became apparent that the minorities were not satisfied with the services.
This indicates that the facility staff composition has not put gender balance policy in place (Buchbinder & Thompson, 2010). Another issue identifiable in this case is the lack of diversity in the staff composition under some segments. While the executive and the medical professional segments are represented by the Caucasian predominantly, the administrative and support staff segment is represented by the African Americans. The Hispanics do not seem to have any representation in the staff team. This is a clear indication that there lacks diversity in the staff team (Buchbinder & Thompson, 2010). Cultural value disrespect is yet another issue that is apparent in this case. The Caucasian staffs do not seem to value the cultures of other communities, especially the minority communities. They regard the language of other communities as intolerable, while perceiving the accompanying of minority patients by their family members into the facility as uncivilized. The African Americans on the other hand do not seem to be proud of their culture, and they disregard the cultures of the Hispanics and the Asians, arguing they need to learn how to speak in English. Language barrier is yet another issue observable in the case, where the patients and the staffs do not seem to understand each other when they are communicating (Buchbinder & Thompson, 2010). The nurses argue that they cannot understand the language spoken by the Asians and the Africans, and as such, they may not be able to serve their needs appropriately. Nepotism is yet another issue identified in the case, where the Caucasian community patients seems satisfied with the services offered by the medical center, while the other
...Download file to see next pagesRead More
Cite this document
(“Heritage Valley Medical Center Assignment Example | Topics and Well Written Essays - 1000 words”, n.d.)
Retrieved from https://studentshare.org/management/1447952-managing-human-resources-in-a-diverse-environment
(Heritage Valley Medical Center Assignment Example | Topics and Well Written Essays - 1000 Words)
“Heritage Valley Medical Center Assignment Example | Topics and Well Written Essays - 1000 Words”, n.d. https://studentshare.org/management/1447952-managing-human-resources-in-a-diverse-environment.
The problem that the researcher chose to address is the nurse-to-patient ratio in the USC Medical Center. The organisation that the researcher chose is the USC Medical Center in Los Angeles County, located in California, USA. It is usually referred to the Los Angeles County General.
: California Pacific Medical Centre is one of the largest private academic medical centers in California that operate not merely for profit. This hospital in the beginning comprised of four hospitals in San Francisco namely, Children's Hospital, Davies Medical Center (Franklin Hospital), Presbyterian Medical Center, and St. Luke's Hospital.
The discussion will attempt to address the primary questions framed as follows: What were the strengths and weaknesses of the TQM program as it was implemented here? What were the influences of corporate headquarters in this effort? What effort has been made to measure the impact of the program on the hospital, especially in terms of supporting its strategic directions?
Members: The current and prospective members would use the system to feed in their personal data and reason as to which they have joined the Fitness center. The members may have various objectives while joining the center. Some are for simple fitness programs while others have different objective.
Community South Medical Center has several needs it requires to address. One of the needs is updating its information technology. Improvement in information technology used in health care provision could support pay-for-performance mechanism that would improve the quality of service provided.
A secondary stakeholder group is the established Physician’s Leadership Group at RRMC. This group now maintained responsibility for deciding strategic direction as shared decision-makers at the organization. These
The author of the paper provides an interview with the institution’s security The institution was particularly under-staffed as pertains to security. The building’s design did not adhere to CPTED. There was sparse use of CCTV to enhance surveillance while there little to no barriers from an external barrage.
12 Pages(3000 words)Assignment
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Save Your Time for More Important Things
Let us write or edit the assignment on your topic
"Heritage Valley Medical Center"
with a personal 20% discount.